Stevens Creek BMW - Service Center

Awesome dealership and superb experience Five star service, hospitality, facilities, service advisors. I have been coming to SCBMW for over 25 years. They have serviced all my BMW's. ???????? Five star service, hospitality, facilities, service advisors. I have been coming to SCBMW for over 25 years. They have serviced all my BMW's. ?????????? I would recommend my friends and family to purchase their BMW here and get them serviced here at SCBMW More

Recall service sucks I have been waiting for a year after receiving my airbag recall notice for parts to be available. Recently I received another fuel pump recall notice I have been waiting for a year after receiving my airbag recall notice for parts to be available. Recently I received another fuel pump recall notice in the mail that said the parts were available and also another notice tha the airbag parts were available so I call Stevens creek BMW to make an appointment specifically to have the two recall items taken care of. I also had my oil changed. After two days in the shop, only my oil was changed and the parts for my two recall items were ordered. So I'm very disappointed that I've wasted my time . You would think that the dealership would train their personnel to inform customers of the process in advance that they would have to come in twice and waste their time. More

Fuel pump stopped when driving in San Jose, not Sacramento Last Friday I had driven from Sacramento to San Jose, and my 530BMW stopped abruptly. AAA towed it to Stevens Creek dealership, and the service repres Last Friday I had driven from Sacramento to San Jose, and my 530BMW stopped abruptly. AAA towed it to Stevens Creek dealership, and the service representative Riccardo Forleo attended to my car in a timely manner, considering how busy they were at 5pm. Riccardo was very professional and compassionate about my need to return to the Sacramento area. He thoughtfully organized a loaner car. The next day he called to explain the results of the diagnostics and the estimated cost to repair. He graciously waited for my response until I contacted by son-in-law, a mechanic, who then supported the estimate. After the work was completed, he immediately called, so that I could drive back to San Jose and pick up my repaired car. I was very satisfied with my interactions with Riccardo and the BMW dealership. More

Ghost riding in the front passenger seat. It's taken several years, three service trips and a lot of patience to finally have the front passenger seat belt warning light to not tell me that th It's taken several years, three service trips and a lot of patience to finally have the front passenger seat belt warning light to not tell me that the ghost in the seat has not fastened his seat belt. Not much fun solo driving with the endless "ding" "ding" "ding". Maybe, just maybe, the ghost has been exorcised from the seat. Will take time to tell. More

Oil Service Great professional service from their Svcs Rep Derek Elliott. Turns out that the Buick Dealership I purchased my pre-owned 2016 BMW 428i Convertible Great professional service from their Svcs Rep Derek Elliott. Turns out that the Buick Dealership I purchased my pre-owned 2016 BMW 428i Convertible in FL had stripped the oil pan blot during an old change. Steven Creek BMW Service fixed it at 100% GOODWILL. They have my return business and loyalty More

Excellent, very timely service. Typically superb care :-) Wifey's 2007 335i got an engine warning light and directed to take the car in for repair. Preliminary check confirmed a problem. But too late in the d Wifey's 2007 335i got an engine warning light and directed to take the car in for repair. Preliminary check confirmed a problem. But too late in the day to fully diagnose. Left it overnight. Subsequent troubleshooting isolated High Pressure Fuel issue. Dealer replaced the failed part under the 10 year Emission Control warranty (1 month remaining). Excellent service from Justin, the Service Rep and Steve, the Shop Supervisor. One day in the shop, and the problem is cured. Wifey was happy to pick up a repaired, freshly washed toy. We have been satisfied customers for decades, having received great service on our (over the years) '87 325is, '97 528i, '04 X3, (and currently) '07 335i, and '12 X5D. More

Poor Service No heads up after service and forget to have car wash (no clear service advisor) Always wait for very longtime to pickup car after noticing service i No heads up after service and forget to have car wash (no clear service advisor) Always wait for very longtime to pickup car after noticing service is done!! More

Unexpected excellence While on a business trip, a mechanic raised questions about my tires. I stopped to ask for advice about tires and service, specifically seeking confir While on a business trip, a mechanic raised questions about my tires. I stopped to ask for advice about tires and service, specifically seeking confirmation that I could make it back to my home dealer, 500 mikes away. I was so pleasantly blown away by Derrick Elliott that I ended up getting a set of tires AND doing my service, plus getting an alignment. I was whisked through the process in an extremely pleasant and efficient way so I could get back on the road. It meant so much to be treated even better than I have been at the dealer I normally go to. Juan, too, was very supportive, courteous and even gracious in edifiing his teammate Derrick. Well done guys!!!! More

Mixed I brought my car in for an over-due service. My advisor this time was Derrick Elliott. I needed some minor engine work performed, but Derrick found I brought my car in for an over-due service. My advisor this time was Derrick Elliott. I needed some minor engine work performed, but Derrick found something else that needed to be done, and luckily he also discovered that it was covered by the manufacturer. That helped. The service was completed and all went well until I went to retrieve my car. I paid my bill and was told by the cashier that the car would be brought up. I waited 15 minutes and no car. I returned and another cashier used her walkie-talkie and got a response from someone that the car was on its way. 15 minutes later and no car, I went to Derrick. He dropped what he was doing and literally ran to locate the car. Within a few minutes he drove my car to me. He stated that the car had not moved and apologized, and said that waiting for 30 minutes was "unacceptable". I agreed. I never raised my voice, only the issues, and if I hadn't found Derrick, my next move was to continue up the chain. There always seems to be something with this dealership, and I don't know why. Thanks to Derrick for going the extra mile on this one, even though it was someone else's responsibility. More

repair of my 650 After BMW service left me stranded on the freeway, AAA got me to Stevens Creek BMW where Brian immediately rescued me. My 650 drivetrain kicked out in After BMW service left me stranded on the freeway, AAA got me to Stevens Creek BMW where Brian immediately rescued me. My 650 drivetrain kicked out inevplicably...and he got me a rental car and back to work in 30 minutes. Next day, my car was fixed! Thnx Brian!!! More