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Stevens Creek BMW - Service Center

Santa Clara, CA

4.2
161 Reviews

161 Reviews of Stevens Creek BMW - Service Center

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May 02, 2024

Quick diagnosis - history and observations well documented - loaner cars available - very convenient process for setting up appointments More

by Abhishek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 04, 2024 -

Stevens Creek BMW responded

Abhishek, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 16, 2024

Steven’s Creek BMW is always very accommodating and their service drive is well organized. I always feel welcomed by their service team. More

by ashook3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Moreno
Apr 18, 2024 -

Stevens Creek BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 14, 2024

I highly recommend this place they’re super good service, nice and friendly they very helpful. More

by Rocket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony ly and Kin salas
March 01, 2024

Easy convenient service, the staff were nice and friendly. I received a text with a video link and it was nice to see how clean the underside of my car was. The kept me updated on status. I had f More

by colesfranklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
January 17, 2024

Overpriced for service and constantly upselling. Frank Moreno constantly tries to add unnecessary services every time in bring in the car for service. Before bringing in my car for a basic oil chang More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Moreno
Jan 20, 2024 -

Stevens Creek BMW responded

Mark, We are disappointed to hear that you did not have a more positive experience with us at Stevens Creek BMW. Our General Manager would really like to speak with you more regarding this matter. Please reach out to us at (800) 298-1501 at your earliest convenience. We look forward to hearing from you.

January 14, 2023

Armando robles Is a genuinely kind and conscientious professional. I was late for work this morning around 6:30 AM due to a flat tire. He went above and beyond the call of duty to help me by repairing t More

by Mehrnazkhosravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Jan 14, 2023 -

Mehrnazkhosravi responded

I had an emergency issue with my car breaks today, and “Cesar” went above and beyond the call of duty to have my car ready today before closing time as I needed my car for going to work tomorrow. “Cesar” demonstrated great professionalism and outstanding customer service, and I cannot thank him enough for his kindness and devotion to customers.

April 02, 2022

I have purchased a BMW at this dealership (good experience) and service 2 BMW's there (not satisfied). The last service experience was a nightmare. The advisor did not respect my time and did not c More

by BMWfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Apr 09, 2022 -

Stevens Creek BMW responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (800) 298-1501 to speak to our manager directly.

December 17, 2021

Terrible experience. On the freeway, msg came on showing low tirepressure on front right tire of car. Called dealer/service. was about 5:00. Requested advice on what to do; i.e., bring car by before close f More

by barefootgirlwithcheek
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown; reps from both service and sales
Jan 05, 2022 -

Stevens Creek BMW responded

Hi Barefootgirlwithcheek, we regret to hear that your recent experience was anything less than exceptional. We would like to work towards a resolution, so if you are willing, please reach out to us at (800) 298-1501 to discuss this further.

Jan 05, 2022 -

barefootgirlwithcheek responded

If you are truly interested, you are welcome to call me at (505) 690-6848.

June 03, 2021

do not take your car here. they will continue to harass you with phone calls, email and snail mail RELENTLESSLYeven after callung emailing to be taken off database More

by disgruntled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
craig hausenstein
Jul 20, 2021 -

Stevens Creek BMW responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Jul 20, 2021 -

disgruntled responded

yeah i’ll believe that when i see it. i was still getting stuff from your customer service dept w your sales mgrs name on it. why did it take you 3months to respond to this. there is NO WAY that you are on top of ANYTHING

April 18, 2021

On March 18th, 2020 I went to Stevens Creek BMW for an oil change (the car had 12,562 miles). After the service was performed the car showed the following required services: brake fluid due in March 2021, More

by Justin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian M.
Jul 20, 2021 -

Stevens Creek BMW responded

We would like the opportunity to address your concerns. Please reach out to us directly at (800) 298-1501 when you have a chance. Thank you, and we look forward to hearing from you.

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