Stevens Creek BMW

i am not a reach guy, but i make 6figure salary. so i can pay my bills. i walked into this bmw dealer with pre-approved BMW financing for a 335. even though i walked in thinking of getting a new bmw, can pay my bills. i walked into this bmw dealer with pre-approved BMW financing for a 335. even though i walked in thinking of getting a new bmw, i had done my research on some used bmw as well. on the lot, i saw a red 2005 330ci convertible on displayed and i was interested, but asking price of 29,999 was about 6000$ more than the prices i saw on cars.com and in other local bmw dealers. i talked to the used car sales manager about possible lower price on that unit. sales guy told me he can do maybe $200 off. i was shocked to hear him say that, and i mentioned to him that i saw similar models on other bmw lots for a lot less. he commented to me that if i wanted deep discounts, i should go visit a 'domestic' dealer down the street. and they way he spoke to me, made me pretty upset. he had the look of 'how dare you come to a BMW dealer and ask to negociate on price! you obviously cannot afford it, so don't waste my time'. he costed that bmw dealer a new car sale.. and other possible bmw sales as all my friends make about the same and 335 is about the price range of the new cars we buy. i emailed the management and complained and got no response from them. i ended up buying a 2005 convertible from cross the street to steven creek bmw. the lot is called 'steven creek european' who had very good service and a friendly down to earth sales guy. i will go out of my way to make sure that no one i know buys a car from steve creek bmw. More

Total bad experience. Never keep what was promised. I believe I left my email when browsing web for BMW. Fred contacted me offerring his help. I was working overseas so I have to call him several times believe I left my email when browsing web for BMW. Fred contacted me offerring his help. I was working overseas so I have to call him several times and my wife visited him several times. During the visit. He showed my wife cars that doesn't match our requirment. When asked him to search more, he didin't seems to know computer tools very very, could not even find one car match. Then he promise to order a car but couple days later said no. I finally we opted to a car that is close. But he refuse to give us price that was origianlly agreed saying that he spent too much time on it. Then finance manager refuse to give rebates that is published on web. I endded up not buying ccar from this dealership More

I SWEAR THAT I WILL NEVER EVER WANT TO GO BACK TO THIS DEALER AGAIN FOR ANY SERVICE OR TO BUY A CAR ANYTIME AND STRONGLY DO NOT RECOMMEND THEM TO ANY BMW OWNER TO DEAL WITH THESE GUYS. The service Advisor DEALER AGAIN FOR ANY SERVICE OR TO BUY A CAR ANYTIME AND STRONGLY DO NOT RECOMMEND THEM TO ANY BMW OWNER TO DEAL WITH THESE GUYS. The service Advisor (P.M.) was very very impolite, rude and unprofessional in his approach and the way he talked to him. I'm just very unhappy with the way they treat the customers, thier service quality and last but not the least the labor charges are prohibitively high, through the roof even for simple and small repairs they quote $1000+. The service manager (S.F.) has the same attitude and seems to back him employees only and not understand the customers point of view or the problem and at least try to see the perspective from the other side. GUYS PLEASE BEWARE OF THIS DEALER. More

This was easily my best car buying experience ever. My This was easily my best car buying experience ever. My wife and I are having our first child and needed something a bit bigger to make up for all t This was easily my best car buying experience ever. My wife and I are having our first child and needed something a bit bigger to make up for all the baby stuff. I have to say that I wasn't looking forward to the new car buying process -- yuk! But from top to bottom it was exceptional. Seriously, like it was great. The single most important thing was that the SCBMW guys listened to what I asked. For instance, I asked them to respond in email -- they did that. I asked them not to go through the whole 'back and forth' and just tell me what I needed to knwo --they did that. I asked questions on the phone and they got back to me quickly. It was super. I shopped around (quite a bit, in fact) and the Steven's Creek guys were the only ones who didn't pull the whole standard "you gotta buy right now" stuff. They just gave me a great price right out of the gate, and then took the rest of the time answering questions -- not trying to put me into a different car, not trying to sell me other stuff -- just answering the questions that I asked. I mean, it was like seriously that good. In particular, Franco Karzag who sold us the car, was an easy-going, "how can I help" type guy. And then, when we came in, the manager (Paul Carruba) was also great. When we went to the finance person he was the same way: "here's the extras: want anything? OK, cool" I kept waiting for the situation to go bad but it never did. So I'd recommend checking them out. Really great experience.... More

As compared with our experience with the service department at Mercedes and Lexus in Bay area as well as BMW service department at another location, Steven’s Creek BMW service department is REALLY B department at Mercedes and Lexus in Bay area as well as BMW service department at another location, Steven’s Creek BMW service department is REALLY BAD. In the past so many years, we never had a complaint about any car dealers or service departments, and we were always happy repeat customers…. But I tell you that we NEVER go back to Steven’s Creek BMW. Right after we bought a car, we waited for at least > a few weeks for the dealership to receive an alarm system which we paid an extra $. When they called us to make an appointment since the dealership received an alarm and we took a car to the service department, we were told that the part they received was not the right one and we needed to wait for an additional weeks. It took FOREVER to receive and install an alarm which BMW charged us and got paid on Day 1. Recently we took our car for a regular check up. When we went to pick up the car, the customer service team kept telling us that “it will be ready in a 5 minutes”, and at the end, it took > 50 minutes. No one every apologized for such poor customer supports. Basically their service department does NOT care about their customers at all. In addition, next day, and the service manager (by the way, his name is “Scott” – so watch out him!!) called us and harassed us, saying that we yelled at the service department person while the manager was not on site….. Scott does not get it the fact that none of customers will yell at BMW’s employee unless such they receive an EXCEPTIONAL poor service…. Anyway, if you are trying to buy a BMW, you should go to Mountain View or other locations for you to be treated as real “customer”. More

Although I was very pleased with my sales experience I do not recommend the service department. I had a part installed that was defective and never worked (it was also installed incorrectly). After being c not recommend the service department. I had a part installed that was defective and never worked (it was also installed incorrectly). After being charged double the labor rate, they they said that they would not exchange the part or fix it as they can't take back used parts! I was then yelled at by the service person because I hadn't given them good ratings. He told me he would have been nicer if I had given him a good rating. I probably would have given him a higher rating if he had given better service. Not worth the inconvenience. 4 months later I am still dealing with getting this part fixed and installed correctly. More

Once I waited in line to speak to a salesperson, Russ was very knowledgeable and low pressure. He actually asked me how I wanted to proceed with communication and stuck to what I asked him to do over the nex very knowledgeable and low pressure. He actually asked me how I wanted to proceed with communication and stuck to what I asked him to do over the next few days. He has 20 years selling BMW and understands the customer very well. He drove me home to San Carlos to drop off my other car and drove me back to pick up the new one. I love the new convertible and got an amazing price (one that was MUCH less than I could get on a used 07 at a Benz dealer with 13,000 miles, same equipment), but I have had similar difficulty reaching the service and parts department. I may not return for service or parts since I live on the peninsula, so perhaps Mountain View since Peter Pan really is one of the worst dealers in all respects. As far as sales is concerned, no complaints here. More

Brought my car in for a routine inspection. Svc engine soon light was not on when it arrived but was on when I left. Arrived at 8:30 am and was sought of rushed out at 5:30 on a Saturday. Was handed a lis soon light was not on when it arrived but was on when I left. Arrived at 8:30 am and was sought of rushed out at 5:30 on a Saturday. Was handed a list of fault codes which indicated mifire on all cylinders. All I got was an arrogant exlanation that I should drive the car and the indicator should go out. It was low on fuel when I brought it in but you'd think they would advise me before hand that the svc engine light came on and they really either didn't know why or just told me to drive the car. Now it needs to pass smog and I have to take nore time and $ to get this issue diagnosed and fixed. Needless to say Ive spent hundreds of dollars at SC BMW always at least getting reasonable svc. Pricing has always been high. But to be shuffled out so carelessly without determining why my car is in worse shape than it went in is unexplainable. Needless to say its very close by to where I live but will do best to avoid going back. Left message and have not yet recd a return call. Can't tell you how pissed I am at these folks. Other BMW dealer ships have always taken better care. Avoid this dealership and its svc operation. More

POOR CUSTOMER SERVICE ! NEARLY IMPOSSIBLE TO REACH SOMEONE IN SERVICE ?? DEPT . VOICE , VOICEMAIL , VOICEMAIL WTF ?? 75K CAR AND NO WAY TO GET A HOLD OF SOMEONE ?? PHONE SYSTEM SUCKS !! OVER 6YRS A SOMEONE IN SERVICE ?? DEPT . VOICE , VOICEMAIL , VOICEMAIL WTF ?? 75K CAR AND NO WAY TO GET A HOLD OF SOMEONE ?? PHONE SYSTEM SUCKS !! OVER 6YRS AND STILL NO INPROVEMENT ! NEVER AGAIN ! More

they found a car i wanted a sister dealer, but tried to slap a huge charge because of the dealer trade and they would have to transport it up here from monterey. was total bs, and they would not budge. t slap a huge charge because of the dealer trade and they would have to transport it up here from monterey. was total bs, and they would not budge. they even told me who the dealer was! so i could've just gone there and picked it up myself. luckily i went to bmw mt view, and they were able to secure the EXACT car i wanted. More