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Stevens Creek BMW

Santa Clara, CA

4.6
699 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 699 reviews

March 15, 2015

Inncorrect Certified Advertisement and Wasted 4 Hour Drive The car I wanted was advertised on their site as certified. Called to confirm, drove two hours, and car was NOT certified. Tam downright mean. I even More

by JJay
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tam
November 29, 2014

Rocky hung up on me I called the sales department with a simple inquiry--was a certified car I saw online in stock? A surly guy named Rocky answered the phone and said he More

by Skullfest
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rocky
October 31, 2014

Horrible car purchase experience On 10/13/14 I purchased a 2008 M3 from their sales associate, Sergio. Because I live 2 hours away (Manteca, CA) I made it clear that all negotiations More

by turbosubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sergio and Kim
Nov 04, 2014 -

Stevens Creek BMW responded

Dear Ray, Thank you for taking the time to provide us with your feedback, as a valued customer your satisfaction is extremely important to us. I apologize for the inconvenience that you have incurred regarding the navigation disk. I would like to speak with you on order to better understand your concerns and work to ensure your satisfaction. Please feel free to contact me at your earliest convenience, I can be reached at 800-297-4804 or my email chip.irwin@stevenscreekbmw.com. I look forward to hearing from you. Regards, Chip Irwin (General Manager)

October 12, 2014

Rocky Karimi and Ron Ryan are Aces!!!!! Amazing sales staff! Amazing car! This is my first review I have ever written about anything ever!!! But I felt it was an opportune time to start More

by FattySmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky Karimi Ron Ryan
September 05, 2014

Poor Friendliness Hi, I needed some help to get my car seen by a BMW specialist to approve the warranty on my front bumper. This bumper was changed due to an acciden More

by deprezjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Fuller
Sep 10, 2014 -

Stevens Creek BMW responded

Hi there, Thank you for taking the time to provide us with your feedback. Here at Stevens Creek BMW customer service is our number one priority and as valued customer your satisfaction is very important to us. The situation you described certainly does not match with the high level of customer service that we aim to provide and I would like to speak with you personally in order to better understand your experience and offer my assistance in the future. Please feel free to contact me at you earliest convenience, I can be reached at 800-297-4804 or my email chip.irwin@stevenscreekbmw.com. Regards, Chip Irwin (General Manager)

August 27, 2014

negative reviews, positive experience I responded to the c0upon advertising oil change for $89 (oil and filter included). I scheduled 8am appointment, but I was so turned down with negati More

by G R Revisor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krop, Brian
March 24, 2014

Came here to get a recall taken care of but had a horrible experience. They treat customers very rudely and give you attitude obviously dont care for your business. More

by 335mob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy with tattoos all over arm
Mar 24, 2014 -

Stevens Creek BMW responded

Thank you for taking the time to write a review about our dealership. The customer service from our service department you describe does not reflect the care and respect that we strive to provide to each and every customer. We would like the opportunity to speak with you directly regarding your experience here so we can rectify the situation. Please contact our General Manager Chip Irwin at 800-297-4804 or chip.irwin@stevenscreekbmw.com at your convenience. Thank you again and we look forward to speaking with you.

February 22, 2014

I normally don't bother with reviews, but I need to get this off my chest... This was hands-down the easiest and most painless car purchase process I've been part of - yes, it helps that I knew exac More

by Bmwguy2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky T
November 07, 2013

I had a bad fuel pump on my 2007 328i which was out of regular warranty. My local mechanic called this dealership and asked if the SULEV warranty would cover it. The service manager to whom he spoke (we n More

by stevenscreekBMWsucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin the manager
Nov 12, 2013 -

Stevens Creek BMW responded

Thank you for taking the time to leave a review of our dealership. We appreciate any and all feedback from our customers and we apologize that your recent visit at our dealership was less than perfect. In the upcoming weeks, If we can accommodate your schedule and if you would like to give us another opportunity to earn your business, please contact our service manager, Scott Fuller at 408-961-3155. Scott can finalize your service arrangements and will ensure that your experience is everything you would expect from BMW. Thank you and we look forward to hearing from you.

Nov 12, 2013 -

stevenscreekBMWsucks responded

That's a weak response. If you really want to make it right, offer to refund the $ you charged me for something your guy told me would be under warranty. Classic bait and switch.

August 15, 2013

Absolutely the worst experience, RUN from these guys, I don't care how much you love your BMW, this has to be the WORST place you could possibly service your car. I even had one of the employees threaten m More

by sjmoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Skees, Kevin Gaither
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