Stevens Creek BMW

Electronics something new to Service Dept(?) Observations: 1) Sales staff demoralized. Concierge (genius) staff pulling more than their weight. Service disinterested. 2) Told by National BMW as Observations: 1) Sales staff demoralized. Concierge (genius) staff pulling more than their weight. Service disinterested. 2) Told by National BMW assistance that iDrive menu missing items/messages indicates that options are missing off my 3 week old 550i. 3) 1st stop by service, they refused to even have a tech triage car. Told me to make an appt. 1st appt. 5 days later. 4) Fought commute traffic to make appt. Was pulled out of line and told service doesn't know or handle anything electronic (Dah, all vehicles are now computers with mechanical peripherals.). Geniuses tried their best, but way out of depth. 5) While on the road, national BMW assistance discovered yet another defect in iDrive menu, sending us back to service. Again, they refused to even triage car. Again, geniuses worked way out of their depth. No solution. Promises from geniuses both @ dealer & national site to respond. Still waiting. 6) Salt on wound; get email saying I missed (3) appt. I replied to email and it bounced because the service person has closed their email box. I called the number on the email reminder. I got a generic voice mail outgoing msg (extremely unprofessional for an employee to refuse to personalize their voice mail.). 7) Still sitting here, in silence, waiting for Stevens Creek BMW service to take a 550i buyer seriously. More

GO TO THIS DEALER IF YOU WANT THINGS THROWN AT YOUR FACE. Went to check out a certified preowned bmw 3 series. Was almost set on buying the car after the test drive. Sat down to talk numbers. The sales guy Ro Went to check out a certified preowned bmw 3 series. Was almost set on buying the car after the test drive. Sat down to talk numbers. The sales guy Ron Ryan was extremely rude from the beginning. He basically said this is the price and get out of there if you don't like the price even though it was $1500 above Kelley blue book max value. When we tried asking the why it is priced the way it is he literally took his glasses off his eyes and threw it on the table. It could have easily hit my friend who was sitting on the other side of the table and told us to get out saying he had other customers waiting. We complained to his manager about his behavior and who told me he will look into it. The manager called me again just for the sake of it to ask me what had happened without apologizing for his behavior. I'm glad I knew about them before buying the car. If it had hit my friend I would have sued the dealer for sure that is how angry I am right now. More

Service department - poor service. My x5 is under warranty . Brought 4 times to fix suspension . It was always returned as fixed but it is still in shop for 2 weeks. I always have some My x5 is under warranty . Brought 4 times to fix suspension . It was always returned as fixed but it is still in shop for 2 weeks. I always have some issues at this dealership . Never had any problems in LA or in SF. All my previous cars were BMW`s but now I have a feeling to switch to another brand just because of this unprofessional service department . Please find out how to fix cars right! More

Feels Like Fraud Bought a BMW Z4 from Stevens Creek BMW. Service was great before purchasing the vehicle. We live in Arizona so all the paperwork has to be done throu Bought a BMW Z4 from Stevens Creek BMW. Service was great before purchasing the vehicle. We live in Arizona so all the paperwork has to be done through mobile notary service, great, no problem there. We were told that all the documents we need such as title and registration to get the car registered here in Arizona would be put in a folder and placed in the vehicle. The car arrives this past Wednesday, love the car! Opened the door and looked everywhere to find the documents, there was not any. Called my sales rep Kevin Colyar about it. I was told that all the documents just went through the day before the car got to my house so that's why it is not in the vehicle. First of all, why would you send the vehicle out to me if all of the documents have not been processed? He claimed that it is because we wanted to get the vehicle as soon as possible. Total BS answer, why get the car here as fast as possible if we can't drive it...Also, instead of getting updates on the documents and the purchase status, I had to be the one calling Kevin constantly. Then I was told that I had to wait 2 to 3 days since they had to get the vehicle's registration. I was also told that I would be receiving a mail with the invoice and proof of ownership on 7/15/16, nothing came in the mail. Good thing the picture he sent me via his cellphone of the purchase contract allowed me to get a temporary registration. Tried contacting him again today about the mail that I was supposed get yesterday and to get an estimate of when I will get the title so I can go get the car permanently registered, no response. Horrible way of doing business Stevens Creek BMW. One star is because I like the Z4 that I bought. Definitely would not purchase another vehicle from this dealership again. Update: GM Rax Patel responds to bad yelp reviews but I called the number he puts here a few times, left message, even called the reception to leave him a note, no call back. Recommendation: Buy from another BMW dealership if you can. If there are no other BMW near you and this is the only place, my suggestion is to not go with Kevin Colyar. Good service before you pay for the car, calls picked up immediately, texts responded in minutes. After you pay for the car, calls and texts are not being answered and texts takes almost a day to respond, if Kevin decides to respond. It has been over a week since I received the shipment of a car and still nothing. No California registration or any documents for us to register the car in Arizona. I was told I would get a FedEx with invoice and other sales document on Friday 7/15/16, today is 7/21/16 and I have received nothing. This company has a D- rating on BBB. For my case, I've already reported to Sonic Automotive which Stevens Creek BMW is under and my message has already been forwarded to the Vice President. I've also reported my case to the local NBC Investigation team for their news. More

Pathetic customer service I have had several bad experiences with the dealership. I cannot get them to return a phone call. I have tried to purchase an extended warranty and wh I have had several bad experiences with the dealership. I cannot get them to return a phone call. I have tried to purchase an extended warranty and when I call in to ask for pricing no one returns my call. They must be over charging so much they don't need my business. I would never do business with this dealership. I called the general manager and left messages with absolutely no reply. The do not care about their customers. I never had these issues with Mercedes or Audi. Stay far away from this dealership. More

SCOTT FULLER WORST SERVICE MANAGER HORRIBLE CUSTOMER SERVIC WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE!!! I Brought my close to $100k BMW 650i in on an emergency due to the fact that battery was discharging a WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE!!! I Brought my close to $100k BMW 650i in on an emergency due to the fact that battery was discharging and the car was failing to start. I already had an appointment for the following week, but due to the fact that it wasn't starting I called the Service Department and advised them the car wasn't going to make it until next week. They said come on in and we'll take care of you. After arriving a hour or so later and having the car written up for various issues including the discharging problem, loose front seat, trunk not opening, clunking noise up front they went ahead and took the car. I proceeded to the loaner car department and told them my situation and that I needed a loaner car for my occupation. I was told I couldn't get a loaner since none were available. I asked to speak with a Manager. Scott Fuller came out and asked what he could do for me. I explained the situation and he said I couldn't get a loaner car since none were available. I asked him what I was supposed to do. He responded with what am I supposed to do. I told him I need a loaner car. He responded by raising his voice and telling me "maybe if you would pick up your owners manual every once in a while and read it you would see we don't owe any body a loaner car." I asked for a car once more. His response was why don't you go rent one. I said why can't you rent me one. His response was yelling at the top of his lungs in front of other customers and employees " I'm not going to argue with you like 2 little kids." I told him to give me my car back immediately. I have never felt so EMBARRASSED IN MY LIFE. This is how Steven's Creek BMW treats its customers who purchase a premium car costing close to 100K. The car was still covered under Warranty. I will never return here again and this is getting escalated to BMW of America as well. More