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Stevens Creek BMW

Santa Clara, CA

4.6
699 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 699 reviews

October 04, 2016

GO TO THIS DEALER IF YOU WANT THINGS THROWN AT YOUR FACE. Went to check out a certified preowned bmw 3 series. Was almost set on buying the car after the test drive. Sat down to talk numbers. The sales guy Ro More

by sriram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Ryan
August 09, 2016

Service department - poor service. My x5 is under warranty . Brought 4 times to fix suspension . It was always returned as fixed but it is still in shop for 2 weeks. I always have some More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin, Trevor,
August 04, 2016

Caricature of a Used Car Dealer I recently bought a pre-owned 2008 BMW 128i from Steven's Creek BMW. Everything seemed fine until I drove off the lot... I was in the market for a More

by trn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Arce
Aug 05, 2016 -

Stevens Creek BMW responded

Hi Tucker. We are sorry to hear about your vehicle troubles and would love the opportunity to speak with you directly. At your earliest convenience, please reach out to our General Manager Rax Patel at 408-961-3140. We appreciate your patience through this process and look forward to addressing your concerns properly. Hope to hear from you soon.

July 21, 2016

Feels Like Fraud Bought a BMW Z4 from Stevens Creek BMW. Service was great before purchasing the vehicle. We live in Arizona so all the paperwork has to be done throu More

by JackyW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Colyar
April 23, 2016

Horrible Service Overall I have never encountered such poor service from a BMW dealership. This is not the first time. Poor customer service every time we visit the dealership More

by Par
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amy and Julie
Apr 26, 2016 -

Stevens Creek BMW responded

Par, thank you for taking the time to reach out to us. We apologize for any inconvenience this may have caused you, this does not sound like the quality of customer service we pride ourselves on. We would be more than happy to assist you. Please contact Rax Patel, General Manager at 408-961-3140. We would love to hear from you.

April 19, 2016

Paid for damage that's I should not have! They claim the wheel was scratched from the rental car they provided me for a day. When they did the car walkthrough with me, they did not even ment More

by dandan0618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
Apr 21, 2016 -

Stevens Creek BMW responded

Thank you for taking the time to provide us with feedback from your visit. It is always our goal to provide an excellent guest experience. When we have failed to do so, we value being notified. We would like the opportunity to earn back your confidence. Please contact our General Manager Rax Patel at 408-961-3140.

April 08, 2016

Pathetic customer service I have had several bad experiences with the dealership. I cannot get them to return a phone call. I have tried to purchase an extended warranty and wh More

by Unhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager
January 30, 2016

SCOTT FULLER WORST SERVICE MANAGER HORRIBLE CUSTOMER SERVIC WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE!!! I Brought my close to $100k BMW 650i in on an emergency due to the fact that battery was discharging a More

by steponme53
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
SCOTT FULLER
July 01, 2015

Incredibly Horrible! I was here to buy a used car. The so called "internet sales manager" was Mr. Ron Ryan. I have been looking for cars for a bit now and my experience wi More

by Stanfordite
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ron Ryan
Jul 06, 2015 -

Stevens Creek BMW responded

HI there, Thank you for bringing this to our attention. This is not consistent with the quality of customer service that we pride ourselves on. I would like to talk to you directly regarding your experience at our dealership. I can be reached at 408-961-3140 we hope this one bad experience does not keep you away from our dealership and we would love the opportunity to earn back your trust. Rax Patel (General Manager)

July 01, 2015

Is this what the BMW Customer service Brand stands for? After over 3 years of having my car serviced there, I am not coming back to this dealership. I have had great experiences in the past with some of th More

by OJBernard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
First service advisor never gave his name, Scott Fuller
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