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Stevens Creek BMW

Santa Clara, CA

4.6
699 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 699 reviews

April 13, 2017

No interest in customer satisfaction Once the $100k is spent on a gorgeous BMW, be prepared to be completely underwhelmed. I originally thought that this is a problem with a few poorly p More

by kris1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service staff
April 04, 2017

Best Car Experience Ever I was happy to have found my car with this dealership, after test driving about 10 cars all across the bay area and doing my research on the price. Th More

by mscheff65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo Concepcion, Gordon Winans, Ebrahim Rahini, Andy Larijini
March 10, 2017

Never going back I've had different makes of Cars, Audi, Toyota, and now BMW and I have never dropped off my car without having to pick it up the next day. I make appo More

by ACDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept.
May 16, 2017 -

Stevens Creek BMW responded

Thank you for taking time out of your day to review us and let us know about the experience you had with our Service Department. Until recently, we could not respond to reviews left on DealerRater and we apologize for the late response. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team

March 10, 2017

DO not buy a CPO at this place. They check the paper work, but not the car. I purchased a CPO from them and in 3 months, I keep taking it ther for repairs, oil change, air filter.... More

by BMWx5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean
May 16, 2017 -

Stevens Creek BMW responded

Thank you for taking time out of your day to review us and let us know about the experience you had with our Sales Department. Until recently, we could not respond to reviews left on DealerRater and we apologize for the late response. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team

February 23, 2017

They need to learn how to behaviour with customers I bought a used BMW lastweek. As soon as I left the doors, i got these errors: low tire pressure, oil leaking, right headlights blinking and eventuall More

by Sz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy
February 10, 2017

Wonderful sales service! Kamran was kind, courteous, professional and funny. (Didn't LOVE being called "BOSS" but "BOSS LADY" or "My Name", I could get used to...;0))) I can More

by BOSSLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran
January 05, 2017

Rushed impersonal lousy service. They handed me the car back unwashed and Unvacuumed even though the receipt proudly states that they do this as a service. Second time they do this, m More

by Ipanema
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
X3 BMW 2015
January 03, 2017

Stevens Creek BMW Service Check signal on Dec/24. And visited Stevens Creek BMW service center, Riccardo was preparing rent a car and doing great job for fixing my check engine More

by Winter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riccardo Forleo
November 12, 2016

If your BMW needs servicing; Beware! BMW owners who need service, stay clear of Stevens Creek BMW. They are out to take your money, and not provide the quality service that you would expe More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Fuller
October 08, 2016

Electronics something new to Service Dept(?) Observations: 1) Sales staff demoralized. Concierge (genius) staff pulling more than their weight. Service disinterested. 2) Told by National BMW as More

by OneTickedOffBMWOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allegedly a guy named Scott Fuller wants to make sure I'm a happy camper, but has disappeared. Hmm.
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