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Stevens Creek BMW

Santa Clara, CA

4.6
699 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 699 reviews

May 16, 2017

Great sales service/ Slow paperwork After searching for a vehicle for 6 months, I found my perfect car at Steven Creek BMW. I was greeted by sales, test drove the vehicle and made a dec More

by Carolyn2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales: Leo Gortovink,Mark ?. Finance: Yesenia Hidalgo
Jun 09, 2017 -

Stevens Creek BMW responded

Hello Carolyn, we truly appreciate you taking the time to rate our performance! So happy to hear that we helped you find your perfect vehicle. We apologize for your wait with finance but will pass this along. Thanks for your feedback and we look forward to seeing you again!

May 15, 2017

Unexpected excellence While on a business trip, a mechanic raised questions about my tires. I stopped to ask for advice about tires and service, specifically seeking confir More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Elliott
Jun 09, 2017 -

Stevens Creek BMW responded

Thank you for your superb rating! We love to hear that Derrick was a great help to you and we will be sure to pass the words along. This is the type of review we love to see and it encourages us to strive for greatness. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 15, 2017

Mixed I brought my car in for an over-due service. My advisor this time was Derrick Elliott. I needed some minor engine work performed, but Derrick found More

by David B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall their names. Two ladies in the cashier booth.
Jun 13, 2017 -

Stevens Creek BMW responded

Hi David, We sincerely appreciate you taking time out of your day to review us! Thank you for the great review and for your kind words about Derrick and we look forward to doing business​ with you again soon! -Your Stevens Creek BMW team

May 01, 2017

repair of my 650 After BMW service left me stranded on the freeway, AAA got me to Stevens Creek BMW where Brian immediately rescued me. My 650 drivetrain kicked out in More

by Ajsczqarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 13, 2017 -

Stevens Creek BMW responded

Thank you for the great review​! We sincerely appreciate your kind words about Brian and we look forward to doing business with you again soon! -Your Stevens Creek BMW team

April 28, 2017

excellent car buying experience at Stevens Creek BMW I found my dream car from internet (Garguru app). The internet manager Mr. Uno Unenburen are very patient.He and I exchange more than 10 emails and ph More

by Frank Wang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Uno Unenburen
Jun 13, 2017 -

Stevens Creek BMW responded

Hi Frank, We are so glad that you enjoyed your visit with us! Thank you for your feedback on the excellent service you received and we look forward to​ seeing you next time! -Your Stevens Creek BMW team

April 26, 2017

Great service Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was sm More

by Long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Stevens
Jun 13, 2017 -

Stevens Creek BMW responded

Hi Long, We are so glad that you enjoyed your visit with us! Thank you for the great review​ and for your kind words about Ken and we look forward to seeing you next time! -Your Stevens Creek BMW team

April 20, 2017

Always able to get a loaner car I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program whe More

by Peilin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riccardo Forleo
Jun 13, 2017 -

Stevens Creek BMW responded

Hi Peilin, WE are so glad that you enjoyed your visit with us! Thank you for the great review​ and we look forward to seeing you next time! -Your Stevens Creek BMW team

April 17, 2017

Broke my window and didn't fix it Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I More

by PG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Henry
Jun 16, 2017 -

Stevens Creek BMW responded

Thank you for taking time out of your day to caller attention to the poor service you received during your visit. We would love to speak with you directly in order to rectify this situation. Please call our General Manager, Rax Patel, at 408.249.9070 at your earliest convenience. We look forward to hearing from you. -Your Stevens Creek BMW team

April 17, 2017

Excellent support by Tam Do Tam was very knowledgeable about all BMW models, knew the differences on various engine models for X6 in detail, anticipated all my needs and budget, More

by ND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tam Do
Jun 13, 2017 -

Stevens Creek BMW responded

Thank you so much for your feedback! We sincerely appreciate your feedback and we look forward to doing business with you again​ soon! -Your Stevens Creek BMW team

April 15, 2017

Great service I took my bimmer to this place for service a few times so far and the experience is great. The staff is friendly and helpful, explaining everything in More

by Isso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Evan
Jun 13, 2017 -

Stevens Creek BMW responded

Hi Isso, We sincerely appreciate you taking time out of your day to review us! Thank you for the great review​ and we hope you have a wonderful day! -Your Stevens Creek BMW team

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