Stevens Creek BMW

Poor Service No heads up after service and forget to have car wash (no clear service advisor) Always wait for very longtime to pickup car after noticing service i No heads up after service and forget to have car wash (no clear service advisor) Always wait for very longtime to pickup car after noticing service is done!! More

Great sales service/ Slow paperwork After searching for a vehicle for 6 months, I found my perfect car at Steven Creek BMW. I was greeted by sales, test drove the vehicle and made a dec After searching for a vehicle for 6 months, I found my perfect car at Steven Creek BMW. I was greeted by sales, test drove the vehicle and made a decision to purchase within one hour. The sales persons were great and efficient. However, I waited two hours for a finance representative to do the paperwork. This part was very frustrating. Other than waiting for finance, I had a great experience with Steven Creek BMW. I have also had great follow up from the dealership since the purchase. More

Unexpected excellence While on a business trip, a mechanic raised questions about my tires. I stopped to ask for advice about tires and service, specifically seeking confir While on a business trip, a mechanic raised questions about my tires. I stopped to ask for advice about tires and service, specifically seeking confirmation that I could make it back to my home dealer, 500 mikes away. I was so pleasantly blown away by Derrick Elliott that I ended up getting a set of tires AND doing my service, plus getting an alignment. I was whisked through the process in an extremely pleasant and efficient way so I could get back on the road. It meant so much to be treated even better than I have been at the dealer I normally go to. Juan, too, was very supportive, courteous and even gracious in edifiing his teammate Derrick. Well done guys!!!! More

Mixed I brought my car in for an over-due service. My advisor this time was Derrick Elliott. I needed some minor engine work performed, but Derrick found I brought my car in for an over-due service. My advisor this time was Derrick Elliott. I needed some minor engine work performed, but Derrick found something else that needed to be done, and luckily he also discovered that it was covered by the manufacturer. That helped. The service was completed and all went well until I went to retrieve my car. I paid my bill and was told by the cashier that the car would be brought up. I waited 15 minutes and no car. I returned and another cashier used her walkie-talkie and got a response from someone that the car was on its way. 15 minutes later and no car, I went to Derrick. He dropped what he was doing and literally ran to locate the car. Within a few minutes he drove my car to me. He stated that the car had not moved and apologized, and said that waiting for 30 minutes was "unacceptable". I agreed. I never raised my voice, only the issues, and if I hadn't found Derrick, my next move was to continue up the chain. There always seems to be something with this dealership, and I don't know why. Thanks to Derrick for going the extra mile on this one, even though it was someone else's responsibility. More

repair of my 650 After BMW service left me stranded on the freeway, AAA got me to Stevens Creek BMW where Brian immediately rescued me. My 650 drivetrain kicked out in After BMW service left me stranded on the freeway, AAA got me to Stevens Creek BMW where Brian immediately rescued me. My 650 drivetrain kicked out inevplicably...and he got me a rental car and back to work in 30 minutes. Next day, my car was fixed! Thnx Brian!!! More

excellent car buying experience at Stevens Creek BMW I found my dream car from internet (Garguru app). The internet manager Mr. Uno Unenburen are very patient.He and I exchange more than 10 emails and ph I found my dream car from internet (Garguru app). The internet manager Mr. Uno Unenburen are very patient.He and I exchange more than 10 emails and phone calls before I decide to drive 3 hours to the BMW dealer to test drive. Everything went very smoothly, no surprises and I'm happy to drop my old vehicle there and ride BMW back home. What an excellent experience! More

Great service Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was sm Took my i3 in for a recall and service. No wait. Ken Stevens was prompt and friendly. They had my loaner car ready to go. The entire experience was smooth and quick. More

Always able to get a loaner car I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program whe I knew I need to have my car wheel alighed so booked for the service much ahead of time to secure a loaner car. I also like the loaner car program where I get to test drive all the different car type from BMW. More

Broke my window and didn't fix it Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I Prior to service, I told BMW 3 times to not use my driver's window or it would break. When I made the appointment and twice to Sean. He said OK. As I was driving home, my window made a horrible clunking sound and started to fall down. The mechanics had ignored my instructions and broke the window.  My boyfriend called when I got home and Sean said to bring the car in the next morning at 10 to be fixed. The next morning my boyfriend waited an hour to see Sean, and another hour to be fixed. The car came back with packing tape on the window and a confession from Sean that he had no authority to fix it. Sean said call the general manager in a few days. My boyfriend did, left a message, and received no reply. More

Excellent support by Tam Do Tam was very knowledgeable about all BMW models, knew the differences on various engine models for X6 in detail, anticipated all my needs and budget, Tam was very knowledgeable about all BMW models, knew the differences on various engine models for X6 in detail, anticipated all my needs and budget, and made it a awesome buying experience. Highly recommend Stevens Creek BMW. More