Stevens Creek BMW

Great service! Stephanie was my sales advisor and she is awesome! She is very helpful and a professional. She did not take any shortcuts with me but instead, she fol Stephanie was my sales advisor and she is awesome! She is very helpful and a professional. She did not take any shortcuts with me but instead, she followed the sales process thoroughly. When I found a couple of cars that interested me, she had no problem in test driving each one until I was finally happy with my decision. Definitely would recommend her to anyone who is looking to purchase a new or used car in Steven's Creek BMW. Finance: Gil, Finance Manager, was great! He explained the warranties/products thoroughly and also gave me financial advice. Very honest man, thanks Gil! Used Car Sales Manager: As I was just leaving the dealership because I did not see anything of my interests in the beginning of my search, he told me to come inside where I could search further through their online listed inventory. He was very polite and helpful. Thanks a lot :) -Nicole B. More

Excellent service at Stevens Creek BMW - new purchase I just purchased a Certified pre-owned BMW i3 and was very satisfied with their sales adviser and their overall service. Everything was done within a I just purchased a Certified pre-owned BMW i3 and was very satisfied with their sales adviser and their overall service. Everything was done within a few hours, very professional and they also did an excellent job to follow up the questions after purchase. More

Recall service sucks I have been waiting for a year after receiving my airbag recall notice for parts to be available. Recently I received another fuel pump recall notice I have been waiting for a year after receiving my airbag recall notice for parts to be available. Recently I received another fuel pump recall notice in the mail that said the parts were available and also another notice tha the airbag parts were available so I call Stevens creek BMW to make an appointment specifically to have the two recall items taken care of. I also had my oil changed. After two days in the shop, only my oil was changed and the parts for my two recall items were ordered. So I'm very disappointed that I've wasted my time . You would think that the dealership would train their personnel to inform customers of the process in advance that they would have to come in twice and waste their time. More

Fuel pump stopped when driving in San Jose, not Sacramento Last Friday I had driven from Sacramento to San Jose, and my 530BMW stopped abruptly. AAA towed it to Stevens Creek dealership, and the service repres Last Friday I had driven from Sacramento to San Jose, and my 530BMW stopped abruptly. AAA towed it to Stevens Creek dealership, and the service representative Riccardo Forleo attended to my car in a timely manner, considering how busy they were at 5pm. Riccardo was very professional and compassionate about my need to return to the Sacramento area. He thoughtfully organized a loaner car. The next day he called to explain the results of the diagnostics and the estimated cost to repair. He graciously waited for my response until I contacted by son-in-law, a mechanic, who then supported the estimate. After the work was completed, he immediately called, so that I could drive back to San Jose and pick up my repaired car. I was very satisfied with my interactions with Riccardo and the BMW dealership. More

Ghost riding in the front passenger seat. It's taken several years, three service trips and a lot of patience to finally have the front passenger seat belt warning light to not tell me that th It's taken several years, three service trips and a lot of patience to finally have the front passenger seat belt warning light to not tell me that the ghost in the seat has not fastened his seat belt. Not much fun solo driving with the endless "ding" "ding" "ding". Maybe, just maybe, the ghost has been exorcised from the seat. Will take time to tell. More

Oil Service Great professional service from their Svcs Rep Derek Elliott. Turns out that the Buick Dealership I purchased my pre-owned 2016 BMW 428i Convertible Great professional service from their Svcs Rep Derek Elliott. Turns out that the Buick Dealership I purchased my pre-owned 2016 BMW 428i Convertible in FL had stripped the oil pan blot during an old change. Steven Creek BMW Service fixed it at 100% GOODWILL. They have my return business and loyalty More

Purchase of new 2017 BMW 530i We purchased our new BMW 530 i from BMW Stevens Creek. We've been looking for 3 weeks during which we visited 4 car dealerships and test drove each ca We purchased our new BMW 530 i from BMW Stevens Creek. We've been looking for 3 weeks during which we visited 4 car dealerships and test drove each car. When we stopped at BMW, we noticed there is a difference. There are no pushy sales reps as we saw in other car dealers. We asked reception to speak with a sales rep to help with a few questions. That's when we met Max Bulush. Max was the kindest, most courteous and professional sales rep I ever met. When we could not find the specific color and features we wanted, Max took his time to show us all cars that are available. We quickly came to a decision after we saw a car that was sitting in the lot and had arrived a month ago. We sat down and negotiated a good deal with Max's help. Max was instrumental in following through every single bit of detail. It took a couple of hours to finalize everything, but every few minutes max would come back and tell us about the progress and offer us water. This was truly an amazing customer experience. If you are considering a BMW go see Max Bulush. Thank you Max for all your help! Rami K. More

Our first BMW f We purchased our first BMW from salesman Dave Parker. We received excellent service, courteous, accommodating and provided great details with no pres We purchased our first BMW from salesman Dave Parker. We received excellent service, courteous, accommodating and provided great details with no pressure on vehicles and options. We have a great new car and glad we chose to purchase from Dave Parker at Stevens Creek BMW More

Excellent, very timely service. Typically superb care :-) Wifey's 2007 335i got an engine warning light and directed to take the car in for repair. Preliminary check confirmed a problem. But too late in the d Wifey's 2007 335i got an engine warning light and directed to take the car in for repair. Preliminary check confirmed a problem. But too late in the day to fully diagnose. Left it overnight. Subsequent troubleshooting isolated High Pressure Fuel issue. Dealer replaced the failed part under the 10 year Emission Control warranty (1 month remaining). Excellent service from Justin, the Service Rep and Steve, the Shop Supervisor. One day in the shop, and the problem is cured. Wifey was happy to pick up a repaired, freshly washed toy. We have been satisfied customers for decades, having received great service on our (over the years) '87 325is, '97 528i, '04 X3, (and currently) '07 335i, and '12 X5D. More

Poor Service No heads up after service and forget to have car wash (no clear service advisor) Always wait for very longtime to pickup car after noticing service i No heads up after service and forget to have car wash (no clear service advisor) Always wait for very longtime to pickup car after noticing service is done!! More