Stevens Creek BMW

Always A Good Experience Worked with Neil Simon, and he was courteous and helpful (as usual). He had the shop foreman to go on a test drive with me to accurately diagnose my Worked with Neil Simon, and he was courteous and helpful (as usual). He had the shop foreman to go on a test drive with me to accurately diagnose my wife's M3 issue. Have used SC BMW for our current and past BMW's since 2011. More

Front of house ok; back of house terrible Last year I had the misfortune of bringing in my car (2009 M3) to Stevens Creek BMW for a minor oil leak. $2,000 later, and the leak was fixed (althou Last year I had the misfortune of bringing in my car (2009 M3) to Stevens Creek BMW for a minor oil leak. $2,000 later, and the leak was fixed (although the mechanics decided to throw away the old parts rather than save them, which I had specifically requested). As I was pulling out, warning lights go off and the computer indicates that my oil level is "low". As the E92 M3 engine is a bit finicky, I decide to drive a bit and have the computer re-calibrate, get the same warning. I pull over and have to put in nearly 1.5 Quarts of additional oil before the warning goes away and fill levels read normal! Great work guys - absolutely amazing/S After complaining, their manager Rex reaches out and apologizes so I decide to give them another chance. Bring it in this year for the annual oil change and surprise, didn't refill my windshield wiper fluid. Back when I didn't own a BMW, I would get my oil changed at Jiffy Lube for $50 and you know what they always did? Top off all the fluids. I guess the more you pay the less you get with Stevens Creek. There is a reason their rating is so dismal compared to the other BMW dealerships in the area. I would recommend you go elsewhere for service. Their sales team is ok and the European Delivery department is great (they sold me my M3) but the mechanics aren't fit to service a lawn mower engine let alone a big boy engine on a passenger vehicle. More

A reliable dealer My car got a really complicated issue. It took a whole week to identify the problem. The dealer provided me a loaner car and spent a lot of time to fi My car got a really complicated issue. It took a whole week to identify the problem. The dealer provided me a loaner car and spent a lot of time to fix it. More

Bad customer service, bad car service, bad experience for 2n I called to reserve a loaner car a few weeks before the service day and was told (by some lady) that BMW had stopped providing loaner service. The day I called to reserve a loaner car a few weeks before the service day and was told (by some lady) that BMW had stopped providing loaner service. The day of the service, I saw other people getting loaner cars. When I asked why I didn't get a loaner, my service guy said they reserved in advance. I told him that when I tried to reserve in advance, I was told loaner cars are no longer available. He said the ladies who told me no loaner were wrong. Also my car needed an extra day so I was Left without a car for the 2nd day too. When I picked up the car after the service, the control knob didn't work. I had to drive back to have that fixed. Last year service was also bad. When I picked up my car, it had tire malfunction error message on the dashboard. More

Long Service wait times even with an appointment. It just took forever for the Service Advisor to get me taken care of. Also, NO Loaner cars anymore for regular Service drop even with an appointment. It just took forever for the Service Advisor to get me taken care of. Also, NO Loaner cars anymore for regular Service drop off ?? More

Great Birthday Gift Having decided tonight before play one of the vehicle on my birthday I went online and found Stevens Creek BMW. I had never purchase the vehicle onlin Having decided tonight before play one of the vehicle on my birthday I went online and found Stevens Creek BMW. I had never purchase the vehicle online so this is my 1st time so I wasn't sure I knew what to expect. I received an email from Gordon there following day since it was late when i filled out my information. Gordon reached out in an email advised to me that I had qualified and I just needed to come down and complete the process. I picked a time and came through. Gordon was great, efficient, effective and made the experience effortless. I was out of there quickly and I was driving my CPO 3 series. You need a BMW Gordon's your guy. He's been there for sometime and he knows his stuff. More

Excellent and accomodating Best BMW service in the Bay Area. Every experience is perfect, from check in to check out. I have used Stevens Creek for both of my BMWs over the p Best BMW service in the Bay Area. Every experience is perfect, from check in to check out. I have used Stevens Creek for both of my BMWs over the past 17 years. They are also generous with making sure I had a superior loaner car for use during my work. The waiting area, is also very pleasant. More

warranty service had a great experience working with Brian McKeon. He took care of my vehicle's leaks, which luckily was covered by my warranty. He kept posted of what had a great experience working with Brian McKeon. He took care of my vehicle's leaks, which luckily was covered by my warranty. He kept posted of what was happening and when my car was ready. More

Excellent service advisor Justin Carlos I scheduled an appointment and came in that morning to receive excellent fast service check in even with the whole service drive packed with arriving I scheduled an appointment and came in that morning to receive excellent fast service check in even with the whole service drive packed with arriving customers. Justin Carlos was excellent and treated me very well and my BMX X5, I highly recommend for you to ask for Justin Carlos. Great guy! More

Wonderful My car was done at the time my service advisor told me it would be done. We are happy customers. They emailed me and told me my 328i is ready and too My car was done at the time my service advisor told me it would be done. We are happy customers. They emailed me and told me my 328i is ready and took the loaner back. More