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Stevens Creek BMW

Santa Clara, CA

4.6
709 Reviews
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4343 Stevens Creek Blvd

Santa Clara, CA

95051

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Showing 709 reviews

November 02, 2017

Service Pick-up Time is HORRIBLE I like this dealership. Clean, friendly, professional, easy to make an appointment... until it comes to their service drop-off & pick-up times. It see More

by Summer328
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian
October 29, 2017

Easy, fast, courteous, even enjoyable I booked my appointment online the day before I took my car in for an oil service. Nothing complicated here, but my service advisor, Derek, was very More

by Mike Brossmer
Recommend Dealer
Yes
Employees Worked With
Derek Elliott
October 29, 2017

Good Experience Buying a Pre Owned BMW I was on a very tight schedule trying to buy a car on my lunch break. I made an appointment to test drive a car. Within an hour I had picked my care. More

by dabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sasa, Yesenia
October 28, 2017

Amazing customer service By far this is our best dealership. Customer service alwayes friendly as opposed to other locations lile mountain view. Over yhe last y years we lease More

by Ohashimz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
October 26, 2017

Terrible wait time 1.I have to wait for more 30m to drop off my car and almost close to 1hr to get loaner car because advisor did not to drive my name down , he told me More

by kxnguyen2066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken E
October 22, 2017

The Wait is unacceptable. Almost Comcast-like Waited 40 minutes to drop my car off. 30 minutes for the loaner. 20 minutes at the cashier. Unacceptable. Oh - and my car was not ready when they More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
October 21, 2017

Service was OK but wish wait was shorter No complaints with the treatment or the quality of service itself. Riccardo did a great job taking care of the service appointment. I do wish that More

by BMW328i00000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riccardo
October 20, 2017

Drive Train Malfunction Error Message Drove up from the Monterey Peninsula for a second opinion on a Drive Train Malfunction Error. They did the diagnosis and repair on the same day while More

by KCPB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
October 19, 2017

Very Good experience. i always goes to Steven's Creek BMW for service and i got excellent service all the time. employees are very friendly and supportive. Riccardo Forleo More

by MyBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Riccardo Forleo
October 18, 2017

All 10's This visit deserves all 10's! My visit with Stevens Creek BMW service department has been the best by far. My service assistant, Justin, was courteo More

by Venus, bmw, x3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Carlos -highly recommended! This service advisor went above and beyond!
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