Stevens Creek BMW

New Lease at good price Great dealership with many car selections. The customer service is excellent. They are very attentive and patience to answer your questions, and the Great dealership with many car selections. The customer service is excellent. They are very attentive and patience to answer your questions, and the staff are very friendly. Definitely a place that I will think to come back after this lease. Couple things to improve from my mind. First, the wait can be long especially during busy time like July 4th sale, so definitely try to book appointment before you go. Second, there are actually hidden costs on top of your monthly lease payments that is not disclosed till you committed to the lease. It's not a game changer, but I would rather be informed beforehand so to plan out my finances more effectively. More

Overall a great experience I went to look at a few cars I was interested in, went on a test drive, etc. Came back 2 days later and the car I wanted was gone 😒. I found what I t I went to look at a few cars I was interested in, went on a test drive, etc. Came back 2 days later and the car I wanted was gone 😒. I found what I think is a better car and Prac was a great salesman. He helped me even know he wasn't the original person I was working with. I got an good deal and did not feel pressured at all. Prac actually stayed well after closing to give me time to make a decision. More

Pleasant purchase experience A thank you to Ricky Tan for the way he treated us during our purchase. Recommend him and this dealership without reservation. Easy, comfortable, smo A thank you to Ricky Tan for the way he treated us during our purchase. Recommend him and this dealership without reservation. Easy, comfortable, smooth transaction. More

Good Service My BMW is under CPO warranty. It had a white smoke problem during cold start. They found the problem with the turbo charger feed pipe and fixed in for My BMW is under CPO warranty. It had a white smoke problem during cold start. They found the problem with the turbo charger feed pipe and fixed in for free. The courtesy vehicle dropped me off at work even though the distance was slightly above the 10 miles limit. More

Terrible Service I've just had a recall repair done on my 2003 325 iT. The service was really poor. The service advisor looked tired and indifferent. I forgot some I've just had a recall repair done on my 2003 325 iT. The service was really poor. The service advisor looked tired and indifferent. I forgot some of my personal paperwork and left it on the service counter. I tried to contact the service advisor over the phone. He never responded back to me. I went back to the dealer the next day, and was told that it was gone. There was no apology as if it was not a big deal. Based on the attitude, it's scary what they could do behind the counter... I bought my car new from this dealer, but I am not going to buy another car from them anymore. More

My red 428 BMW ! It was nice and pleasant experience. Fred assisted me through the process and made it pleasant and fun for me. Management arranged a taxi ride for me It was nice and pleasant experience. Fred assisted me through the process and made it pleasant and fun for me. Management arranged a taxi ride for me to come to BMW next day and pick up my car after they did final touch ups per my request. More

very friendly ken is really fantastic personally caring for the customer very sensitive to customer wait time pay close attention to minute details a complete t ken is really fantastic personally caring for the customer very sensitive to customer wait time pay close attention to minute details a complete thorough review of work performed More

A new lease Manager, Finance people, and especially salesman Greg Stone were so easy to work with - great experience! Greg and the Manager went the extra mile wh Manager, Finance people, and especially salesman Greg Stone were so easy to work with - great experience! Greg and the Manager went the extra mile when we had a mix up with cars. They didn't stop until I was happy! More

Pleasant Service Always took my car in for service at Stevens Creek BMW. Service is pleasant and hassle-free. Shuttle service has improved. Adviser was courteous and p Always took my car in for service at Stevens Creek BMW. Service is pleasant and hassle-free. Shuttle service has improved. Adviser was courteous and prompt. More

Great Experience! Our client advisor was knowledgable, friendly. This was our daughters first car purchase and it was a comfortable environment. Manuel had great custom Our client advisor was knowledgable, friendly. This was our daughters first car purchase and it was a comfortable environment. Manuel had great customer skills. I would highly recommend Manuel to a friend and the dealership had a great inventory to choose from. More