Stevens Creek BMW | Page 56

Thank you Stevens Creek BMW Excellent Service Dept Staff, Riccardo always delivers efficient, professional customer service. Appreciate all the friendly, helpful professionals at Excellent Service Dept Staff, Riccardo always delivers efficient, professional customer service. Appreciate all the friendly, helpful professionals at your dealership! Thanks again and my BMW is doing great because of you! More

Friendly, courteous and thorough service I have had my X3 for almost 10 years now. I always have maintained the vehicle at Stevens Creek BMW and always have been satisfied with their Service I have had my X3 for almost 10 years now. I always have maintained the vehicle at Stevens Creek BMW and always have been satisfied with their Service Department. During those years I was fortunate to have dealt with Patrick Minnehan the Service Manager. Patrick has moved to Colorado and now Tyler Lem has taken his place. Tyler has made a smooth transition into the position and has the same friendly and courteous demeanor. The work has always been first rate and a great team of workers have provided me with a safe and great looking vehicle to drive. They always wash and vacuum my car whenever I have it serviced there. I highly recommend them ! More

One of the best place to buy your BMW I have many options selecting a car there are so many brands out there. It took me week watching reviews of different crossover SUV, they're all good I have many options selecting a car there are so many brands out there. It took me week watching reviews of different crossover SUV, they're all good but my budget is for only one and BMW is top of my list. I read the KB and Consumer reports to get the fair price before visiting the sales office, I need to know who is the best dealer. I didn't let Gordon Winans my account rep. knows that I search about it until the last moment of our negotiations. He took a note from it make some adjustments on pricing and present it back to me. I thought Gordon Winans transparency on his selling style convinced me. He was very patient and was listening to his client. I'm not a contentious person but neither easy to get convince. I make decision after three hours we sit together and of course drive testing where he explain features of the X1. Primarily the unit makes my the decision but the Account Rep makes difference to go to BMW Stevens Creek. More

Sales department They had a great team with good management I really happy with my decision & also I have to say really thank you Fred , he did great job 🙏 They had a great team with good management I really happy with my decision & also I have to say really thank you Fred , he did great job 🙏 More

Excellent Leasing Experience! Overall, an excellent experience in leasing my new BMW X1 from Steven Creek BMW! My primary contact at SC BMW was Alex Chui, as I had initiated my Overall, an excellent experience in leasing my new BMW X1 from Steven Creek BMW! My primary contact at SC BMW was Alex Chui, as I had initiated my research and contacted the dealership via the internet.. Alex was very professional and easy to work with, using all forms of communication (email, text, phone). His knowledge of the product and attitude toward sales and customer experience convinced me to go with the BMW versus other brands I was considering. He gave me good advice on leasing versus buying (my first time leasing), and was able to get me the price I wanted along with extra incentives. I also worked with Bill, a finance manager who got me through the paperwork quickly without selling me any add-ons. I picked up my vehicle after dinner that evening, and it was ready to go and beautiful!. Alex gave me a few pointers on the technology in the vehicle and also suggested I take advantage of the Genius support offered by the dealership after a few days of experimenting on my own. I had a very positive experience working with Alex and the team at Stevens Creek BMW and would certainly recommend them to my friends. Joe More

Service My agent Neil Simons is really a professional in dealing with all the issues I had. He is always on top of it . I do recommend to my friends that the My agent Neil Simons is really a professional in dealing with all the issues I had. He is always on top of it . I do recommend to my friends that they should bring their car for professional fix. More

good experience made appointment friday morning. they got me in at 10:30. Had car done and cleaned by 2pm. Neil Simon was very he[pful. a good experience. made appointment friday morning. they got me in at 10:30. Had car done and cleaned by 2pm. Neil Simon was very he[pful. a good experience. More

Thank you Sean Sean Henry took care of my car and my insurance paperwork extremely well. Kudos to Sean. Ask for Sean if you have complex issue. I bought my car from Sean Henry took care of my car and my insurance paperwork extremely well. Kudos to Sean. Ask for Sean if you have complex issue. I bought my car from them also. More

Ashley is Amazing!! This by far was the BEST experience I’ve had at Stevens Creek BMW. My previous experiences were not the best. So arriving for my maintenance appointme This by far was the BEST experience I’ve had at Stevens Creek BMW. My previous experiences were not the best. So arriving for my maintenance appointment, expected the same. Was greeted by Ashley with a warm welcome and exceptional personality!! We talked, she listened and took note of all of my concerns! Ashley made my trip fun & easy! My lease contract is just about up and plan to lease again from Stevens Creek BMW! Thank You Ashley Bunce for taking such good care of me! I’m new to the Bay Area & it’s nice to know that there are great people like yourself who are willing to go the extra mile!!! God Bless! ?? Stacy Martinez More

Worst experience thus far at a BMW dealership! Avoid! This was my first time at BMW Stevens Creek (Santa Clara) since I usually service my car at BMW Mountain View. I came in for a simple oil service. The This was my first time at BMW Stevens Creek (Santa Clara) since I usually service my car at BMW Mountain View. I came in for a simple oil service. The rep found a BMW recall "DME CONNECTOR B12 17 17" and he added tat to my service and that's when my poor experience started... Before I left the center, I asked whether I'll get the car by the end of the day and I got a "We don't know yet but I'll update you in the afternoon" answer. I didn't think much of it but I hadn't received a call by around 3:30 pm and so I called the rep directly and he said: "I'll check and call you back in 5 mins". I didn't hear back and after an hour and I called him again since it was nearing closing time and the rep cut the call with a text that he'll call me back shortly. I again called back frantically after an hour and again the rep cut the call with a text that he'll call me back shortly I then got a text message at 6:30 pm that they haven't received the parts and he'll let me know tomorrow morning. This was just plain unacceptable. This was after the service center closed and the customer service rep said that they can't arrange for my loaner. I text the rep again and told him that I'm stuck without a car, I have errands and I don't have a loaner either and I need to know first thing the next morning if I can get a loaner. He said he'll check. I called the next morning asking for an update, no answer. Then I called the service center directly and then they said the service rep was busy. Two hours go by and I still didn't get a call. I then get a text that he'll get a loaner for me by noon and if that's acceptable. I replied back that that's just way too late as I already am late for a few meetings. I then asked him if I can just get over to the service center and wait for my loaner which he said that's ok. Next thing I know they don't have a shuttle available :( The customer service rep said that she'll comp my Uber and so I took an Uber to the service center Once I got there, I checked with the rep and he said that he still doesn't have an update because this is a new recall. I said that that's fine, just get me the loaner as I have to get to work. Once I registered for the loaner, I had requested that my car seat moved to loaner since it wasn't clear that I'll be getting my car back in the evening. 15-20 mins go by and still no car seat while I'm waiting inside my loaner car. Then I see the rep come back and tell me that they have to release my call as the recall part is back ordered and they can't perform the recall service on my car and I should give back the loaner. To add insult to injury, they asked me to wait for another 30 mins to prep my car! I mean xxx! Seriously? The worst part is that the rep said "I'm just the middleman". Really? It just doesn't matter. You represent BMW and you can't disclaim responsibility and provide a xxxxty customer experience. How is it possible that the rep wouldn't have known that the part was back ordered the day I came in for service? All they had to do in this situation was to call me back on the first day before the service center closed, update me that there was a delay on my recall part and proactively arrange for a loaner vehicle the same evening without me calling the service center frantically 4 times on the first day and another 4 times the next morning! This is not a unreasonable request. I've had a better experience at BMW Mountain View where they did exactly that and arranged for a loaner when things were getting delayed. In short, avoid this place. I recommend BMW Mountain View instead... More