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Stevens Creek BMW
Santa Clara, CA
673 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 08, 2025
I've always said that it's the people who represents the company. I had an excellent experience at Stevens Creek BMW with both the sales associate and the Genius, who explains to you in detail on how to set company. I had an excellent experience at Stevens Creek BMW with both the sales associate and the Genius, who explains to you in detail on how to set up and how-to's in operating the BMW. My sales associate was Ron Ryan. We had a good rapport within minutes of his greeting. He has a dry humor and most important not pushy throughout the transaction. As a matter of fact, the vehicle I was interested in had no gas and he ask if I could come back the next day. It was late in the day and he told me there wasn't a porter around to fill the gas tank. I actually had to tell him I would purchase the vehicle that night if I like it after a test drive. I told Ron what I was willing to pay and within minutes it was a done deal. The 2nd person I dealt with was Viet Hoang, who was the Genius. He spent the time with me in setting up the app for the vehicle and explained in detail a portion of the many facets in operating the new vehicle. There's so much to learn that I will have to go back to see the Genius and it would be a pleasure to work with Viet again. I met up with Ron again and he wanted me to be sure that everything was in perfect condition before I drove off the dealership. The professionalism and quality of service from Ron and Viet was impeccable. Five star rating for Stevens Creek BMW. More
by pristyburg
Employees Worked With
Ron Ryan, Viet Hoang
January 03, 2025
Kamran Haroon was an amazing salesman. I'd highly recommend him, he made the whole experience a pleasure from the moment he introduced himself to the moment he handed over the keys to us. I'd highly recommend him, he made the whole experience a pleasure from the moment he introduced himself to the moment he handed over the keys to us. We love our new BMW X3 More
by bhmachining
Employees Worked With
kamran haroon
December 19, 2024
I had a terrible experience two years in a row. I bought a multi-year oil change package a few years ago. Last year the car seemed totally fine to drive but the engine warning light was on so I tol I bought a multi-year oil change package a few years ago. Last year the car seemed totally fine to drive but the engine warning light was on so I told them about it, and they told me they needed to remove various parts in the trunk to check. They found nothing wrong with the engine and I ended up paying nearly $6000 just to reset the warning light. ridiculous. This year I was recommended various services by a different rep but I didn't feel any issues at all with my car, so I asked him to just do an oil change. He looked clearly disappointed. Then he said they could finish the oil change in 3 hours if I waited 3 hours on site but if not it would take 2 days. I told him would be back in 3 hours but he said that was not possible and they could do the work only if I waited 3 hours on site, but not come back later. So I decided to leave the car and pick it up 2 days later. 2 days later in the afternoon the same rep called me and said the battery was dead and needed to be replaced. I told him there was nothing wrong with the battery before I took it to the service center and that I couldn't drive the car with a dead battery, the battery was dead after I bought the car in the service, but he told me they couldn't do anything unless I agreed to a battery replacement and it cost me nearly $800 just for the battery replacement. I still have the oil change package I bought for next year, but I won't be going to Stevens Creek BMW anymore because they find problems (are they the ones who create the problems?) if I ask free oil change (prepaid package). I used to have a great, experienced service guy that I trusted years, but since he retired I can't trust any new guys (not just one!) and since after COVID, the quality of their service has really gotten worse and I feel like they're just focusing on making more sales instead of taking care of the cars. I don't want to be a stupid victim anymore. More
by idbird
Employees Worked With
St John
December 15, 2024
This was the fifth vehicle I’ve purchased from Stevens Creek BMW and the experience has been great as always. I always go to the same sales person - TJ - and he takes care of all my needs. He has been gre Creek BMW and the experience has been great as always. I always go to the same sales person - TJ - and he takes care of all my needs. He has been great to work with on all my purchases, finds exactly what I want, is punctual, knowledgeable, and gets me the best deals. The rest of the team at Stevens Creek is also always a pleasure to work with - they make the whole process, from time I enter the dealership to the time I sign the deal, friendly, fast, and pleasant. Would always recommend Stevens Creek if you are looking for your next BMW. More
by Sergey S
Employees Worked With
TJ Singh
December 05, 2024
Alec was friendly, warm and made us feel as comfortable as possible while we bought out our leased bms 330e car. He tried to make the purchase fast and easy. Great service. Thanks to him. as possible while we bought out our leased bms 330e car. He tried to make the purchase fast and easy. Great service. Thanks to him. More
by Galina romanovskaya
Employees Worked With
Alec
