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Stevens Creek BMW
Santa Clara, CA
709 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 24, 2025
I drove to Santa Clara with a friend to look at 2 models of Used Lexus Hybrids (2008 RX 400h) that l found on Cargurus.com. The first dealership had it ready to view and test drive, but theirs hasd too many of Used Lexus Hybrids (2008 RX 400h) that l found on Cargurus.com. The first dealership had it ready to view and test drive, but theirs hasd too many cosmetic defects and did not have the Mark Levinson Sound system. The second dealership, Stevens Creek BMW, did not have the car ready or available, and I was told l’d need to wait two hours to see it. I told them that l did not live nearby, so the salesman said he would see if they could hurry it up, so that I could see it in 20 minutes. It still wasn’t ready, so we left. We returned the next day to see the car by appointment, and were able to test drive it. I decided l would purchase it, so my friend left me off and went on their way. I had not purchased a vehicle since 2017, but it took nearly four hours to accomplish the paperwork… and l was paying cash. I guess they make such a big production out of selling you a car, which is probably just a ploy, because how much trouble can getting the boilerplate contract filled in with name, purchase price and mileage be? Anyway, l drove it away and stopped to register it with AAA down the street. On my way out of there, l noticed the front license plate was hanging funny. Upon inspection, l saw it was missing a screw. I drove back, pulled into their service bay and told them l’d just bought the car, could they possibly add the missing screw for my license plate frame and the quickly obliged! Yay for good service that did not take one hour! Kudos to Antonio Walker, my salesman, who was not pushy. I would recommend him to any used car shopper. This is tge second used Lexus l have purchased from Stevens Creek BMW. More
by Cid Young
Employees Worked With
Antonio Walker
April 11, 2025
I had a very good experience buying a CPO BMW 330 from Stevens Creek BMW. I worked with Ahmed and Refai to purchase this car. They were extremely patient in working with me and my wife, without any pressu Stevens Creek BMW. I worked with Ahmed and Refai to purchase this car. They were extremely patient in working with me and my wife, without any pressure. They convinced me to actually spend less money on a 2021 CPO instead of a 2022 CPO, sharing details of both the cars and explaining why the deal was better. That's usually unheard of, as most dealers would like to extract more from a buyer. They also made sure all of our concerns about some minor scratches on the wheel rims were taken care of, along with a complete detailing of the car. I would recommend working with Ahmed and Refai for your next car purchase from Stevens Creek BMW any day! More
by D L
Employees Worked With
Ahmed, Refai
April 11, 2025
This week we had the pleasure of visiting BMW of Stevens Creek, where we encountered two exceptional professionals, Ahmed and Refai. Their professionalism and dedication to customer satisfaction were truly Creek, where we encountered two exceptional professionals, Ahmed and Refai. Their professionalism and dedication to customer satisfaction were truly impressive. What stood out most were their courteous demeanor and genuine interest in understanding our needs. I highly recommend BMW of Stevens Creek, particularly Refai and Ahmed. More
by D L
Employees Worked With
Ahmed, Refai
April 10, 2025
Friendly environment and kind staff brings the positive attitude towards purchasing a new car. Mr. Mansour was very helpful and patient in answering all my questions; more importantly I did not feel pres attitude towards purchasing a new car. Mr. Mansour was very helpful and patient in answering all my questions; more importantly I did not feel pressured. and I will recommend him and this location to my friends. More
by sensani
Employees Worked With
Mr. Mansour
April 04, 2025
Terrible customer service. Since I bought my car I have not been able to get a hold of any of my paperwork, or in contact with a manager. Since I bought my car I have not been able to get a hold of any of my paperwork, or in contact with a manager. More
by pat
Employees Worked With
Shadi
