Stevens Creek BMW

My second car from this dealership. Very helpful and the sales manager and sales person worked with me to get what I wanted. Very helpful and the sales manager and sales person worked with me to get what I wanted. More

Very professional and warm experience. Mansour z is a great sales associate who understood our needs and was patient to walk us through all the options. Mansour z is a great sales associate who understood our needs and was patient to walk us through all the options. More

Liers, no service report from mechanic. Then you sre buying a worthless bmw. No phone answering. Then you sre buying a worthless bmw. No phone answering. More

The dealer was incredibly professional, patient, and knowledgeable, making the car-buying process smooth and stress-free. knowledgeable, making the car-buying process smooth and stress-free. More

Was greeted by Kamran Haroon from the moment we parked our current car to driving our new car off the lot! Mr Haroon was very patient with us and always informative and knowledgeable about the vehicles! D our current car to driving our new car off the lot! Mr Haroon was very patient with us and always informative and knowledgeable about the vehicles! Definitely recommend him More

I purchased a my new to me 2018 BMW M3 in January 2025 with 47,800 miles and have driven it approximately 7,000 miles over the course of 4 months. BMW recommends routine service every 10,000 miles. Howeve with 47,800 miles and have driven it approximately 7,000 miles over the course of 4 months. BMW recommends routine service every 10,000 miles. However to my shock and disappointment, just 7,000 miles in—3,000 miles before even the first scheduled service—the engine suffered catastrophic failure while I was driving home. Before taking delivery, I was fully reassured by the dealership that the vehicle had gone through a complete inspection. I trusted their word—especially coming from such a large, well-known, and reputable BMW dealership. What I initially believed was a turbo failure and a misfire turned out to be far worse: Cylinder 1 self-detonated, completely compromising the engine. More exploration led to finding metal chunks contaminating the entire motor, down to the exhaust. For a performance car of this caliber, from a brand like BMW, this kind of failure at such low mileage is both unacceptable and deeply concerning. Since the incident, I’ve made multiple attempts to reach out for resolution. While I have been in contact with this dealership’s representatives, the responses have been slow, inconsistent, and ultimately unhelpful. At this point, I’ve been refused any clear path forward or meaningful assistance. This experience has been incredibly frustrating. I expected reliability, engineering excellence, and a supportive ownership experience—none of which have been delivered. I trusted the reputation of both the brand and mainly the dealership, only to be left with a serious mechanical failure and no accountability. What should have been an exciting ownership journey has turned into a stressful and unresolved situation. More

Tom was excellent helping us purchase our vehicle. This is the second car we’ve purchased from Stevens Creek BMW and both times our experience was low pressure, efficient, and enjoyable. This is the second car we’ve purchased from Stevens Creek BMW and both times our experience was low pressure, efficient, and enjoyable. More