Stevens 112 Ford - Service Center

Overcharged for services and truck held longer than necessar Dropped my truck off first thing in the morning with a list of services. Spoke to rep around 2 and he had a list of other things needed, I said okay a Dropped my truck off first thing in the morning with a list of services. Spoke to rep around 2 and he had a list of other things needed, I said okay and might get the car back four days later. It is a work truck and asked if it could be soon as possible. I have gps on the truck so I know everywhere it goes and start stops. Truck was in shop for 4 hrs on a Thursday the day I dropped off and 8 hours on Friday with a test drive. No call on Saturday it was done I called Monday morning and was told it still needed a test drive. Went to pick it up mechanic logged in 20.5 hrs when the truck was only worked on for a max of 12 hrs. Invoice was even written up by 4 pm on Friday, lost two extra days of work and was over charged on hrs and two items I did not ask for and they did not even look at my front brakes which are squeaking even more. Horrible service will not go back. More

Top notch Service Recently brought my 2002 Ford F150 to Stevens Ford for service. Even though I had a "service contract" with an outside agency (Don't Buy Superior Pro Recently brought my 2002 Ford F150 to Stevens Ford for service. Even though I had a "service contract" with an outside agency (Don't Buy Superior Protection Plan through First Automotive Service Corp) , the service department at Stevens treated me like I bought my truck from them brand new! From the service manager, Harold, to the service rep, Manny, right to the service technician Paul, all remained professional, courteous, and helpful throughout the months long struggle for repair approval (which I didn't get). My advice, NEVER BUY A SERVICE CONTRACT WITH A USED VEHICLE, but do bring your vehicle to Stevens Ford for service!!! Stevens is Top Notch!!! More

Terrible service center experience I had a 9:15am appointment for an oil change on a recently purchased Escape which I worked out 2 years of oil changes into the contract. At 12:15 my c I had a 9:15am appointment for an oil change on a recently purchased Escape which I worked out 2 years of oil changes into the contract. At 12:15 my car still wasn't even in the garage. What the xxxx are appointments for??? The response I got from them was that my car was scheduled as a "drop-off". Where do you guys get off thinking you can hold onto people's cars all day??? I dropped the car off 5 minutes before it was scheduled for service and 3 hours later it was still parked in the same place. I do not have an entire saturday to be without a car ever. Your scheduling system is horrible and I already regret buying a ford. It's like you are stealing from customers who work servicing into their contracts. More

Disappointing, at best I made an appointment online a few weeks ago--giving all of the information needed regarding the service to be done to my vehicle. I also indicated th I made an appointment online a few weeks ago--giving all of the information needed regarding the service to be done to my vehicle. I also indicated that I would be waiting for the vehicle while it was being serviced. I thought the ease of making the appointment was great and I was informed via email that I even had someone who would be managing my appointment. When I arrived for my appointment, I was told that this service would take hours, and was advised that I should not wait. Because I was already there, and had no one to pick me up, I rescheduled my appointment. (Why didn’t my appointment manager inform me of this before I arrived? In fact, I never heard from her at all.) The man helping me was all too disinterested in assisting me...and I don't even know his name because he wasn't wearing a name tag and he didn't offer it. I rescheduled for 6/4 at 8am--the only day I had available this week, and one of the choices given to me for when a loaner car was available. I showed up on time for my 8am appointment this morning, and again, no one seemed too interested in helping me. When I was finally spoken with, I was informed that the appointment was scheduled for 6/5 and that I was a day early. I explained that I would not have made the appointment for 6/5 as I had a standing commitment for that day. The employee shrugged his shoulders and told me there was nothing he could do. I ultimately canceled the appointment and will find somewhere else to go. Both experiences were disappointing, at best, and I will not give this establishment another opportunity to inconvenience me or display their incompetence to me. More

service not performed Told them to change the spark plugs and they didnt.all the did was charge 100 bucks for using there machine for code history and tell me that the engi Told them to change the spark plugs and they didnt.all the did was charge 100 bucks for using there machine for code history and tell me that the engine needed replaced for 8k and said next.went and got another opinion they said they never replaced my plugs and repair would be 2200 not 8k so beware they want to rip you off More

Went in for an annual state inspection. I expected to need front brake pads, but did not expect to need rear wheel cylinders. The mechanic stated that it was gushing brake fluid. If there was any leaki need front brake pads, but did not expect to need rear wheel cylinders. The mechanic stated that it was gushing brake fluid. If there was any leaking fluid, I would have seen it on the ground where I always park my car, the brake fluid level would have been low instead of full and there would have been difficulty stopping the car. Steven's Ford/Kia also charged me for the parts and work that are covered by my extended warranty. Driving out of the lot, I noticed the car shaking whenever the brake were applied. I was told it would have to wait until a technician was in. A couple of weeks later, I dropped off the car after I was able to borrow someone elses car while mine was in the shop, even though my extended warranty guaranteed me a car to use while my car is being worked on. As expected, it was the rotors. They were not cut properly, but I had to pay about $400 to replace the rotors so the car could be driven. More