Stevens 112 Ford - Service Center

Friendly, competent service Tyrone is friendly,very professional and always helpful., waiting area is comfortable, tv, coffee, donuts are available while you wait Arrangements c Tyrone is friendly,very professional and always helpful., waiting area is comfortable, tv, coffee, donuts are available while you wait Arrangements can be made for a loaner car if needed.. More

I was treated like a Queen....and so was my EcoSport!!!!!! "My" guy Fernando Batista has always taken the time to explain what is being taken care of. My EcoSport was just 11 months old and it still looks l "My" guy Fernando Batista has always taken the time to explain what is being taken care of. My EcoSport was just 11 months old and it still looks like it came out of the showroom, albiet 4,300 miles when I purchased it and only 10,300 now. The fix-up staff does a really great job as well. The outside antenna hit the top of my garage door and they did a great job installing a new one....not the garage door but the antenna. All is perfect....the antenna and the garage door! Great mileage. I have driven a Ford since my first car in 1963! More

Great Service I appreciate the clean waiting area with WIFI, that allows me to work while I wait. Tyrone is always professional and helpful. I also apprecia I appreciate the clean waiting area with WIFI, that allows me to work while I wait. Tyrone is always professional and helpful. I also appreciate the ability to book my service on-line. More

great service I can always count on my car being up to par after having it serviced at Stevens Ford. I never feel pressured into additional services either. Servi I can always count on my car being up to par after having it serviced at Stevens Ford. I never feel pressured into additional services either. Service advisors are great and the mechanics know what they are doing. As like all dealerships though, can be a bit pricey but they always work with me and try to apply coupons or discounts when they can. More

2017 Ford Transit Repair - OUTSTANDING SERVICE Lenny you are an outstanding Service Provider! THANK YOU for your dedication to getting my 2017 Ford Transit running again! Harold you are an outs Lenny you are an outstanding Service Provider! THANK YOU for your dedication to getting my 2017 Ford Transit running again! Harold you are an outstanding Manager! THANK YOU for your help in getting my Transit back to Patchogue and getting it fixed! More

SERVICE CALL I had an issue with my car after picking up a recalled charger for my Fusion Energi. The first time in it took a while to fix. I subsequently had an I had an issue with my car after picking up a recalled charger for my Fusion Energi. The first time in it took a while to fix. I subsequently had another issue with the battery the following week. Both times I dealt with Lenny. He was courteous, helpful and informative throughout the process both times. The second time in the car was fixed quickly. I picked it up the following day (Lenny was off that day). On his next day back to work he followed up with me to make sure that everything was working to my satisfaction. Excellent customer service. More

My customer service representative was excellent. I want to praise the service and care demonstrated by customer service representative Fernando Batista. Mr. Batista went out of his way to help me so I want to praise the service and care demonstrated by customer service representative Fernando Batista. Mr. Batista went out of his way to help me solve a seating adjustment issue in the rain. Prior to this service call, Mr. Batista stepped away from his desk to help me with another adjustment issue. He's a great customer service representative! Thank you, Ron Peterson More

Brought car in to check overheating problem and get oil chan Worst service department I ever had to deal with. Only reason I keep coming here is that the technicians are good .But the people at the service count Worst service department I ever had to deal with. Only reason I keep coming here is that the technicians are good .But the people at the service counter do not do their job. Always have attitude when I go there. I bought the car here New so I figured they should do the work and have all the records. My mistake. Will never make it again. More

Sloppy work, very disappointed. A few weeks ago I brought our 2013 Ford Edge SEL in to have a hitch installed. We purchased the hitch from Ford Service Dept. And had it shipped dire A few weeks ago I brought our 2013 Ford Edge SEL in to have a hitch installed. We purchased the hitch from Ford Service Dept. And had it shipped directly to the dealer. We were informed that the hitch was received so we made an appt for the installation. It took 2 weeks to get the appt. And notified service that I would wait for he car. I didn't have a ride home. Well the installation took more then 3 hours to install. When the car was done I was handed the keys and that was it. I went out to the car and found that they cut my bumper with what looked like a pocket knife! The cut was that rough and jagged! No one told me they were going to cut my bumper! If I knew they had to, I would have been prepared and asked them for another option. We are very disappointed in how the install was done, because we brought it to the dealer to have it done the proper way. Think twice before going to Stevens 112 Ford Service Dept. No one cares enough to do good quality work there. More

Poor service department Poorly run service department, one person tells u one thing service manager tells u something else! Then tries to BS you with the wrong answer! SERV Poorly run service department, one person tells u one thing service manager tells u something else! Then tries to BS you with the wrong answer! SERVICE DEPARTMENT SUCKS....... More