Stevens 112 Ford - Service Center
Patchogue, NY

46 Reviews of Stevens 112 Ford - Service Center
I have a leader vehicle from an upstate dealer and got a blowout on LI. After getting roadside assistance, I drove to Stevens Ford to purchase a new tire under my tire coverage. My paperwork was pulled up t blowout on LI. After getting roadside assistance, I drove to Stevens Ford to purchase a new tire under my tire coverage. My paperwork was pulled up to verify the coverage and then I was told they didn't want to service me because it took too long for reimbursement! I offered to pay them and I would wait for reimbursement. They did not call ahead for approval of the work and sent me around the corner to a tire place! P.S. I cannot get reimbursement because there was no pre-approval! If I could relate them a "zero" I would. More
Sales team is awesome Service department not so much Sales team is awesome Service department not so much Check to see the service you went in for was complete! And all fluids are full. I can’t bel Sales team is awesome Service department not so much Check to see the service you went in for was complete! And all fluids are full. I can’t believe they don’t automatically do what they’re supposed to , they’re either morons who don’t care or deceitful people that they think might go unnoticed!!!!! Check filters and oil after you leave !!!! More
Michele Mckinney7 reviews4 minutes agoNEWSteven’s Michele Mckinney 7 reviews 4 minutes agoNEW Steven’s Ford in Patchogue N. Y. Zero stars. TWICE I was treated like garbage from Fernandez in serve Michele Mckinney 7 reviews 4 minutes agoNEW Steven’s Ford in Patchogue N. Y. Zero stars. TWICE I was treated like garbage from Fernandez in serve. I made an appointment on line. Then I called and spoke with the service manager, he said “ when making an appointment on line you can’t wait” makes no sense. He said” don’t worry it’s okay to wait.” Well I got there service was rude and got the second time they made me cry. He said we have you down for an oil chance, I told him my car was ready to break down. He said we don’t have the parts to fix your car. For the second time I was sent to Browns dealership, They are great and took me in right away. Since I made my appointment on line I have gotten four relentless call from sales, where I was so busy they wouldn’t let me hang up, Treated like garbage, and actually when I thought about trading in my care months ago the finance woman was so nasty. I would strongly recommend you never step foot in that place. They are nothing but trouble. IGo to Browns next to them great great people. The first time I went to Steven’s Ford last year Fernandez in service told me they looked at my keep and don’t have the parts. I got my jeep from steven’s Ford. I was sent to Browns jeep and they said thank god you got here when you did, your jeep could have went on FIRE at anytime. I guess Stevens didn’t care if I went up in flames. True idiots. More
I was annoyed that they didn’t bother to check the windshield washer fluid when I brought it in for an oil change. The light came on that morning and yes I didn’t ask them to top it off but with the l windshield washer fluid when I brought it in for an oil change. The light came on that morning and yes I didn’t ask them to top it off but with the light on you would think....... More
The service was exceptional!! I went for an oil change and they also fixed a recall I didn’t even know I had. Service gave me a loaner car so I wouldn’t be inconvenienced. and they also fixed a recall I didn’t even know I had. Service gave me a loaner car so I wouldn’t be inconvenienced. More
Always accommodating and professional.My experience has Always accommodating and professional. My experience has always been pleasant from the beginning call to schedule an appointment to the actual day. G Always accommodating and professional. My experience has always been pleasant from the beginning call to schedule an appointment to the actual day. Greeted with warm smiles and vey helpful❤️ More