Stevens 112 Ford

Concerned customer service! The warranty on the Explorer's wheels had run out; courtesy was extended by Stevens (not Ford Motor Co) and the peeling wheels were updated to my sati The warranty on the Explorer's wheels had run out; courtesy was extended by Stevens (not Ford Motor Co) and the peeling wheels were updated to my satisfaction! More

2016 Explorer Sport Just purchased a new 2016 Explorer Sport. This is the third car that We purchased from Stevens. My salesperson, Jenny Scheele, out did her usual suppo Just purchased a new 2016 Explorer Sport. This is the third car that We purchased from Stevens. My salesperson, Jenny Scheele, out did her usual support and service this time. Jenny understood our needs and preferences, and located the perfect vehicle from their large stock. We got exactly the car we were looking for. Our experience has been that Jenny continues to be your advocate even after the sale is complete; hence our return when we need another car. Ask for Jenny Scheele. More

No pressure sales. Just bought a used Explorer from Stevens 112 Ford. Very happy with everyone I met there. My salesman was Keith Schlichting. I'm so glad that he greete Just bought a used Explorer from Stevens 112 Ford. Very happy with everyone I met there. My salesman was Keith Schlichting. I'm so glad that he greeted me when I walked in. I came down to look at a truck on the lot but my wife didn't like the color. I told Keith what I was looking for and he was able to find it for me. At no time did I feel pressured to buy the car. He worked with me on a couple of minor issues to my satisfaction. Even the Finance person made the deal go smooth without any pressure. I would not hesitate to recommend Stevens. Definitely ask for Keith. More

Great Experience I recently purchased a 2015 F-150 from this dealer. Originally they did not have what I was looking for but after working with one of their sales ladi I recently purchased a 2015 F-150 from this dealer. Originally they did not have what I was looking for but after working with one of their sales ladies and looking at various inventory in the area, I found the truck I wanted at another dealers lot (this was at 7pm from my house mind you). Texting back/forth with the sales person she informed me she wasn't able to verify if the truck was available (dealers were all closing soon). By 9:30 the next morning she text me back saying the truck is available and she's working on securing it for me and having it delivered to her lot. By 12pm I was at the dealership looking at the truck I wanted (and having my trade-in appraised). 45 minutes later I was out the door heading back to work (while they ran my credit/processed paperwork/got the truck ready). Came back at 5:30pm to finish, was out the door being shown how to operate my new truck by 6pm. Smoooth as glass transaction. Sales person did all the work for me and worked around my schedule. They were even able to secure financing right in line with others. The only downside I'd say is the person handling the trade-in values. Granted this is probably where most dealerships get bad marks, because the guy handling trade-ins always wants to beat you up on the price. That was the part I did not like and felt like I was taking advantage of. But it is what it is. You never get what you want for a trade in at the dealer so it is what it is. Still a nice guy though. He's just doing his job, can't really blame him for that. That's how he makes a living and puts food on the table. But still... that part is NEVER fun. I'll buy my next truck from them all right. More

Overcharged for services and truck held longer than necessar Dropped my truck off first thing in the morning with a list of services. Spoke to rep around 2 and he had a list of other things needed, I said okay a Dropped my truck off first thing in the morning with a list of services. Spoke to rep around 2 and he had a list of other things needed, I said okay and might get the car back four days later. It is a work truck and asked if it could be soon as possible. I have gps on the truck so I know everywhere it goes and start stops. Truck was in shop for 4 hrs on a Thursday the day I dropped off and 8 hours on Friday with a test drive. No call on Saturday it was done I called Monday morning and was told it still needed a test drive. Went to pick it up mechanic logged in 20.5 hrs when the truck was only worked on for a max of 12 hrs. Invoice was even written up by 4 pm on Friday, lost two extra days of work and was over charged on hrs and two items I did not ask for and they did not even look at my front brakes which are squeaking even more. Horrible service will not go back. More

Top notch Service Recently brought my 2002 Ford F150 to Stevens Ford for service. Even though I had a "service contract" with an outside agency (Don't Buy Superior Pro Recently brought my 2002 Ford F150 to Stevens Ford for service. Even though I had a "service contract" with an outside agency (Don't Buy Superior Protection Plan through First Automotive Service Corp) , the service department at Stevens treated me like I bought my truck from them brand new! From the service manager, Harold, to the service rep, Manny, right to the service technician Paul, all remained professional, courteous, and helpful throughout the months long struggle for repair approval (which I didn't get). My advice, NEVER BUY A SERVICE CONTRACT WITH A USED VEHICLE, but do bring your vehicle to Stevens Ford for service!!! Stevens is Top Notch!!! More

Deceptive Salesman Had the displeasure of trying to buy a New Ford Expedition Platinum from this dealership. After negotiating the price of a 2015 Ford Expedition Pla Had the displeasure of trying to buy a New Ford Expedition Platinum from this dealership. After negotiating the price of a 2015 Ford Expedition Platinum and the trade in value of my 2012 Expedition the salesman, Tom Montalbano, gave me me an offer written on the back of his business card for a total price $34,493.12. My wife and I informed him we would think about it and come back after lunch. After returning we offered him $34,000 which he refused, we than asked him to split the difference and we would pay $34,250 to which he said he would speak to his manager. After coming back from speaking to his manager he comes back with a number of $35,600 over $1100 from his written offer. When we refused and began to walk away he became aggressive and started shouting and my wife and I stating "we are looking to steal a car" from them. My wife showed the manager the written numbers provided to us a few hours earlier and the only response we received from him was his asking his salesman to lower his voice and nodding us towards the door. The manner is which we were treated with two children accompanying us was not only unprofessional but rude. Stay away for this dealer for they will surely attempt to scam you. More

Terrible service center experience I had a 9:15am appointment for an oil change on a recently purchased Escape which I worked out 2 years of oil changes into the contract. At 12:15 my c I had a 9:15am appointment for an oil change on a recently purchased Escape which I worked out 2 years of oil changes into the contract. At 12:15 my car still wasn't even in the garage. What the xxxx are appointments for??? The response I got from them was that my car was scheduled as a "drop-off". Where do you guys get off thinking you can hold onto people's cars all day??? I dropped the car off 5 minutes before it was scheduled for service and 3 hours later it was still parked in the same place. I do not have an entire saturday to be without a car ever. Your scheduling system is horrible and I already regret buying a ford. It's like you are stealing from customers who work servicing into their contracts. More

Dealers never want you to walk off the lot.. I recently tried to purchase a F 250 xl, they did not have what i wanted on the lot. They found a truck in Riverhead they were going to try and secure I recently tried to purchase a F 250 xl, they did not have what i wanted on the lot. They found a truck in Riverhead they were going to try and secure for me so i gave them a deposit on THAT truck. It ended up the truck wasn't available so did they offer me my deposit back no! They dragged me around trying to put me in something that they couldn't find. I was there first thing Saturday morning and by Monday afternoon I was done with the BS. I got a call from Dave whoever his name is after I cancelled my order and he turned it around on me telling me he would have never have taken my deposit if he knew my time frame of needing a truck. REALLY!!! I gave you a deposit for a truck you said you could get!!!! I didn't ask you to run around for me and find me a truck that was a week out! NEVER AGAIN! FIRST TIME LAST TIME AT STEVENS 112 More

Very Satisfied!! Very happy with the purchase of a 2015 Fiesta ST. I sent an email inquiring about this vehicle, I receive a call immediately from a sales person Bo Very happy with the purchase of a 2015 Fiesta ST. I sent an email inquiring about this vehicle, I receive a call immediately from a sales person Bobby, this guy is very profesional, polite and friendly, it seems he really knows what's he doing. I decide to visit them and have a road test, I felt in love with his vehicle. What amaze me is the quick of the whole deal, even when my credit is not good they were able to get me a decent loan and after spending only a couple of hours there, I was able to drive home a new car!! Everybody there were friendly, I would recommend this dealer and this sales person Bobby for being such a nice guy. Sorry for those who had a bad experience here, in my case I'm very satisfied and happy. More