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Steven Toyota - Service Center

Harrisonburg, VA

4.7
174 Reviews
Call Service Center (540) 434-1400

174 Reviews of Steven Toyota - Service Center

Sort by
December 19, 2024

On time, quality service, explained everything. The quality of service and customer service has kept me coming back for decades. More

by Bensonaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depsrtment
Report | Print
Dec 19, 2024 -

Steven Toyota responded

Thank you for your loyalty and kind words about the team at Steven Toyota! We're delighted to hear that our quality service has kept you coming back over the years. Looking forward to serving you again soon!

December 12, 2024

Service was really good at getting what I needed and quick to get vehicle back More

by rjhawkins1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 13, 2024 -

Steven Toyota responded

Thanks for leaving Steven Toyota a review! Have a great day!

December 11, 2024

Highly recommended! Nicholas provided amazing customer service! Service was quick and thorough, he managed the entire process and made sure we knew what to expect and we More

by VAEAGLESFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Dec 12, 2024 -

Steven Toyota responded

We're delighted to hear that Nicholas provided you with amazing customer service at Steven Toyota! It's great to know the process was quick and thorough. Thank you for recommending us!

December 03, 2024

The service department is always friendly and special hats off to Brooke and Mike W!!! More

by dterril23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke & Mike W
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Dec 03, 2024 -

Steven Toyota responded

Thanks for the 5-star review. It's great to see this feedback for Brooke and Mike! We hope to see you again at Steven Toyota!

November 21, 2024

The best customer service! !! Staff are amazing!!! Keeps you updated on the progress of your vehicle… Emily is amazing!!! More

by Krnskia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Raines
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Nov 21, 2024 -

Steven Toyota responded

We're delighted to hear that Emily and the team at Steven Toyota provided you with such amazing service! Thanks for sharing your experience with us.

November 15, 2024

It’s lubricious to insist that loyal customers bring the paper mailer with them to redeem a special offer. No business in their customer relationship should insist on that to get the offered services at tha More

by Doctorcrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Yotka
Report | Print
Nov 19, 2024 -

Steven Toyota responded

Thank you for sharing your feedback. We understand how frustrating it can be to have such requirements, and we appreciate your input on this matter. We'll certainly take this into consideration as we strive to improve our customer experience. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out. Thank you, Blair Vile - Service Manager - 540-434-1400

November 08, 2024

Courteous, kind, capable people here who are as thoughtful of my needs as they are of my car's requirements. Comfortable waiting area. Prompt scheduling. More

by Damselfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 10, 2024 -

Steven Toyota responded

Thank you for sharing your experience with us at Steven Toyota! We're delighted to hear that our team provided courteous and thoughtful service, along with a comfortable waiting area. We appreciate your support and look forward to assisting you again in the future!

November 05, 2024

Steven Toyota's Service Center is top notch. Brooke was my service rep today. Besides being super polite, she was knowledgeable, attentive, and accomodating. Since 2021, this shop has been my More

by Jhmhull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke in the Service Dept
Report | Print
Nov 05, 2024 -

Steven Toyota responded

We're jazzed that Brooke and the team at Steven Toyota have consistently provided you with top-notch service. Thank you for your continued trust in us since 2021!

November 05, 2024

Nicholas was great to work with. Great customer service and I wad in and out quickly More

by JSOURS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Nov 05, 2024 -

Steven Toyota responded

It's wonderful to hear that Nicholas was a pleasure to work with at Steven Toyota! Thank you for the five-star review, and we'll see you next time.

November 03, 2024

Very professional and helpful staff. Quality service. Nice and clean facility. Good atmosphere and superior customer service More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Sodikoff
Report | Print
Nov 04, 2024 -

Steven Toyota responded

Sharon, we're delighted to hear you enjoyed the atmosphere and service at Steven Toyota! Thanks for sharing your experience with us.

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