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Steven Toyota - Service Center

Harrisonburg, VA

4.8
168 Reviews

168 Reviews of Steven Toyota - Service Center

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January 25, 2025

Everything was straightforward and efficient. Service recommendations and cost were communicated with level of need without feeling pressure! I especially like it when they give me a free car was More

by hmeberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chino was very friendly in the service department.
Jan 27, 2025 -

Steven Toyota responded

We're delighted to hear that your experience at Steven Toyota was straightforward and pressure-free! It's great to know you appreciated the service recommendations and enjoyed the complimentary car wash token. Thanks for sharing your feedback with us!

January 25, 2025

The employees at Steven Toyota always pleasant to deal with and keeping me informed on what was being done with the vehicle. I have truly enjoyed doing business with them!! More

by shelia0705@comcast.net
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will and Emily @Steven Toyota
Jan 27, 2025 -

Steven Toyota responded

We're delighted to hear that our team at Steven Toyota provided you with excellent service and kept you informed throughout the process, Shelia. Thank you for your kind words, and we look forward to serving you again!

January 16, 2025

We service our highlander here. Our most recent visit was a great experience. Nicholas helped me out; he was very kind, clearly explained our service options, made sure to address m More

by GoDukes06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Greco, Cody Carter
Jan 16, 2025 -

Steven Toyota responded

We're delighted to hear that Nicholas and the Steven Toyota team provided you with a top-notch service experience. We appreciate your kind words and look forward to assisting you again in the future!

January 10, 2025

Jose was great and very professional helped me get my car looked and and fixed. Technician was helpful and knowledgeable More

by Loliveros86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose arroyo
Jan 10, 2025 -

Steven Toyota responded

We're delighted to hear that Jose and our technician provided you with excellent service at Steven Toyota. Thank you for sharing your experience, and we're here if you need anything else!

December 19, 2024

On time, quality service, explained everything. The quality of service and customer service has kept me coming back for decades. More

by Bensonaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depsrtment
Dec 19, 2024 -

Steven Toyota responded

Thank you for your loyalty and kind words about the team at Steven Toyota! We're delighted to hear that our quality service has kept you coming back over the years. Looking forward to serving you again soon!

December 12, 2024

Service was really good at getting what I needed and quick to get vehicle back More

by rjhawkins1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 13, 2024 -

Steven Toyota responded

Thanks for leaving Steven Toyota a review! Have a great day!

December 11, 2024

Highly recommended! Nicholas provided amazing customer service! Service was quick and thorough, he managed the entire process and made sure we knew what to expect and we More

by VAEAGLESFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Dec 12, 2024 -

Steven Toyota responded

We're delighted to hear that Nicholas provided you with amazing customer service at Steven Toyota! It's great to know the process was quick and thorough. Thank you for recommending us!

December 03, 2024

The service department is always friendly and special hats off to Brooke and Mike W!!! More

by dterril23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke & Mike W
Dec 03, 2024 -

Steven Toyota responded

Thanks for the 5-star review. It's great to see this feedback for Brooke and Mike! We hope to see you again at Steven Toyota!

November 21, 2024

The best customer service! !! Staff are amazing!!! Keeps you updated on the progress of your vehicle… Emily is amazing!!! More

by Krnskia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Raines
Nov 21, 2024 -

Steven Toyota responded

We're delighted to hear that Emily and the team at Steven Toyota provided you with such amazing service! Thanks for sharing your experience with us.

November 15, 2024

It’s lubricious to insist that loyal customers bring the paper mailer with them to redeem a special offer. No business in their customer relationship should insist on that to get the offered services at tha More

by Doctorcrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Yotka
Nov 19, 2024 -

Steven Toyota responded

Thank you for sharing your feedback. We understand how frustrating it can be to have such requirements, and we appreciate your input on this matter. We'll certainly take this into consideration as we strive to improve our customer experience. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out. Thank you, Blair Vile - Service Manager - 540-434-1400

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