Back

Steven Toyota - Service Center

Harrisonburg, VA

4.7
174 Reviews

174 Reviews of Steven Toyota - Service Center

Sort by
April 30, 2012

Reminder for 6-month check (Toyota Care) was timely. This was the first check-up under the TC "warranty" for the 2012 Camry. Service was provided with high quality and efficient delivery. Thanks. More

by mumaw32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Yotka, Greg Yotka
April 27, 2012

I've only had great experiences bringing my Prius to Steven Toyota, I never have to make an appointment, the facilities are spotless, the staff friendly, and I'm out of there pretty quickly. More

by marcborzelleca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moll
April 23, 2012

Excellent service from greeting to leaving. The 4-runner I bought in Oct/11 is my first experence with a Toyota (excellent sales experience with Josh Strum)and this was my first visit for service. I was imp More

by joycedavis10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Yotka
April 20, 2012

Mike greeted us as soon as we stepped out of our car. He asked what he could do for us today. After making a list, he quickly got busy with our vehicle. Later on he came with a few problems found on our ca More

by gdowrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wiatrowski
March 21, 2012

Going to look for my 4th car from Steven Toyota shortly... do I ned to say more? We are even bringing in 2 other cars (bought at competetitiors) to Steven's Service Department. Best in "The Vall More

by robertwbennett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Malloy
March 20, 2012

Have never had a problem with sales, when buying our car. Have always had good service when having the car service. Mike has always treated me well and never a problem. More

by 0134490215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike wiatrowski , Mike Wiatrowski
March 15, 2012

Conveniently scheduled 10,000 mi. service on-line. Arrived slightly early and immediately taken care of. Waiting room was clean with snacks and beverages available and comfortable seating. Vehicle was More

by jhooser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenan Gray
March 15, 2012

I did not catch the employees name but every time I call for an appointment or with questions they are answered promptly and the the service is also always very prompt. My 2011 Camry has swirl marks in th More

by mtrharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Milam
February 14, 2012

My wife and I are repeat customers of Steven Toyota. This day in particular, I had brought my Highlander in for routine service. I went up to the new car showroom to get a cup of the single brew coffee. When More

by dlhems
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Simmons
September 06, 2011

Service manager is abrasive and confrontational. Service department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first sai More

by Ron1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Paul Yotka
Jan 18, 2012 -

Steven Toyota responded

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation and for this we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Steven Toyota, our focus is to provide consumers excellent customer service. You may contact me anytime to voice any additional concerns. Lindsey Sodikoff 540-434-1400 ext 1141

...
17