Steven Toyota - Service Center

First service I was met by my salesperson (Patrick Molloy) at the service center. He introduced me to Jim Logue and then let me know about free shuttle service back I was met by my salesperson (Patrick Molloy) at the service center. He introduced me to Jim Logue and then let me know about free shuttle service back to work and pick up when the work was done. Patrick excused himself and Jim took over from there. Great sales experience was then matched by a great service experience just as Patrick had promised! More

Excellent service! We have a 2002 Toyota 4Runner that we bought brand new. We had a number of issues that needed to be addressed and Brian Cooper and team did an Excelle We have a 2002 Toyota 4Runner that we bought brand new. We had a number of issues that needed to be addressed and Brian Cooper and team did an Excellent job of fixing those issues. My daughter is a student at JMU and I totally trust Steven to repair our vehicle because we would like to keep it another 10 years. I drove it today and I can say it drives just like it did when we bought it new. I had an oxygen sensor go bad as well as the vehicle needed new water pump and timing belt. While there they told me that the manifold was gunned up and we had indeed noticed it was running rough. It drives like a dream. I will have her bring it back for a dashboard light and valve cover gasket. Excellent service! Thank you! More

Excellent Customer Service by Ashton I recently brought my car in for its first service appointment. Not only did Ashton schedule my appointment for me; she also came back and checked on I recently brought my car in for its first service appointment. Not only did Ashton schedule my appointment for me; she also came back and checked on me while I waited for my car to be serviced. I have never experienced the level of customer service that Ashton displayed. Ashton is such a considerate and thoughtful person. I will definitely recommend Ashton and Steven Toyota to all my friends and family More

Great customer service I purchased my vehicle back in April and was recently in for my first service, my sales rep Ashton and Jonathan made sure I was well taken care of the I purchased my vehicle back in April and was recently in for my first service, my sales rep Ashton and Jonathan made sure I was well taken care of they even bought me some lunch while my car was being serviced. They just made sure I was comfortable, it's nice to see the customer relations go further than just a car sale! More

Very Dishonest Place I went there for an inspection and they they totally fabricated a very expensive repair. Do not, I repeat, do not get any work done at this pace. They I went there for an inspection and they they totally fabricated a very expensive repair. Do not, I repeat, do not get any work done at this pace. They are crooks. More

We came to Steven Toyota to have service on our current vehicle. While we were waiting, we just looked around their lot, because we were currently looking/thinking about trading in our Toyota Corolla for a vehicle. While we were waiting, we just looked around their lot, because we were currently looking/thinking about trading in our Toyota Corolla for a 4x4 truck. Leo met us outside and introduced himself. We immediately hit it off with him, he was very laid back and easy to talk to. We did not feel pressured by him at all. We had some concerns about how to go about trading and if it would be a problem to put the vehicle in both mine and my boyfriends name since we aren't married. There was absolutely no issue with that, we had some bumps with the credit report because my credit is not well established yet, and the entire staff did everything they had to do to help us get approved. They had the perfect vehicle for us, and gave us an awesome trade in for our car! So we ended up buying the truck, and couldn't be happier with their service! It still needed some minor repair so we didn't drive off the lot with it, but overall I would recommend Steven Toyota to everyone! They will absolutely be our "go-to" guys for further vehicle purchases in the future! More

We brought our 2005 Toyota Prius in to have it appraised for selling it, as we now need a vehicle to tow a travel trailer. While waiting, Stacey Williams struck up a conversation with us and offered to see for selling it, as we now need a vehicle to tow a travel trailer. While waiting, Stacey Williams struck up a conversation with us and offered to see if Stevens had any vehicles that were capable of towing our trailer. He actually found two. We ended up buying one from him even though we had our eye on another one in Richmond, VA. I have never purchased a car so quickly, but here it is two weeks later, and we are still pleased with our experience at Stevens. Stacey met our needs in a deferential and professional manner. He was knowledgeable of both the car and how to pull together the deal that involved us trading in two cars for the new vehicle. We are comfortable giving Stacey the highest marks in doing his job. We would definitely seek him out when the time comes to purchase another vehicle. More

Two weeks Mr. Pleasant, (in just few min) was able to "pair" my phone when others COULD NOT. He is a very pleasant person with great personality and very knowledgeable to my problem. Today, by mistake I "pair" my phone when others COULD NOT. He is a very pleasant person with great personality and very knowledgeable to my problem. Today, by mistake I did a very stupid thing and deleted the Bluetooth from my car radio. I called and spoke with him and he was able to tell me over the phone what I needed to do step by step. He was very kind and patient. You don't understand how illiterate I am with technology and that he was able to talk me through it over the phone was AMAZING. He has bailed me out twice with this same problem and hopefully I won't need that help again. However, if I do, I know he will be very pleasant and understanding as he has been thus far. Sincerely, Nancy Facemire More

We were on our way to a family reunion, and our starter gave out. My husband spoke with Dana, who worked hard to insure that we had the car repaired and would be on our way by 1:00 PM. She made it happen gave out. My husband spoke with Dana, who worked hard to insure that we had the car repaired and would be on our way by 1:00 PM. She made it happen, arranged for my husband to get back and forth from the hotel, and even the driver was a friendly, personable young man. $500.00 seems a little pricey for a starter, but we gladly paid. The mechanics are excellent and I wouldn't hesitate to use them or to highly recommend them. They were all professional, courteous and friendly. More

Mike said the service would take an hour which it did. He listened to the complaint I was having with a tire. He explained what was going on with the tire after the service and took the time to check the ti listened to the complaint I was having with a tire. He explained what was going on with the tire after the service and took the time to check the tire depth on tire before I left and let me know when I need to return to replace the tires. He was very courteous and pleasant. Great asset to the service dept! More