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174 Reviews of Steven Toyota - Service Center
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September 01, 2017
Breach contract on dealers part If I had breech contract I would of had lost down payment instead they breeched the contract and I still lost out ! Mother of two now has no vehicle b If I had breech contract I would of had lost down payment instead they breeched the contract and I still lost out ! Mother of two now has no vehicle because of price change in monthly payment . Why? They failed to make sure of month term before we signed papers More
by One mad customer
Employees Worked With
Logan Bricker, Francisco Marroquin, Igor Kushnar
May 30, 2017
Huge rip off I recently had my state inspection completed at Steven Toyota and I was severely disappointed. My appointment was at 4:30 and I waited over an hour be I recently had my state inspection completed at Steven Toyota and I was severely disappointed. My appointment was at 4:30 and I waited over an hour before any of the staff came into the waiting room to let me know that my car had failed because of 3 lightbulbs. The employee proceeded to tell me that I would need to have them replaced before I could leave. My total bill for the state inspection ($16) and the parts and service for license plate lightbulb replacement came to $67.82. The lightbulbs were $8.00 which means that the service itself was a little over $40.00. This is ridiculous. There is no reason for a company to be allowed to charge so much for something I could have done myself if given the opportunity. I will not be conducting any business with this institution in the future. More
by Batman
Employees Worked With
Matt Milam
February 26, 2017
Services performed OK but took nearly 3 hrs Service Adviser forewarned me of costs involved, saving me a "surprise" bill. Though I pre-approved refreshing the AC system (an odor was cause of th Service Adviser forewarned me of costs involved, saving me a "surprise" bill. Though I pre-approved refreshing the AC system (an odor was cause of this visit) permission was again asked during service, delaying completion. Side note of weirdness: Seeking outside shady side of your bldg to make a phone call, I innocently (not wearing prickly trousers!) leaned against a 1999 CRV; an employee came out and said get away from my car. In my long lifetime, only one other person has been so protective. More
by Bud
Employees Worked With
service adviser Monte Dean
October 14, 2016
Refuse to acknowledge neglect I followed their service plan and took my vehicle to Steven Toyota every 5,000 miles and the result was needing new tires due to poor alignment, that I followed their service plan and took my vehicle to Steven Toyota every 5,000 miles and the result was needing new tires due to poor alignment, that was supposedly done each visit. Management didn't listen to their own service techs and chose to ignore the fact that they neglected my vehicle during each 5,000 mile visit. I should have listened to their past customers and took my vehicle to another shop to service my vehicle. Don't let the good reviews cloud your judgement of this shop. There are plenty of reviews similar to mine, and talk to locals who have been screwed over by Steven Toyota for years. More
by Erin
Employees Worked With
Patrick Oster, Service Manager
May 24, 2016
Best in Harrisonburg Thank you Matt Milan for the excellent service when we recently rented a car from Steven Toyota. Professional, affordable, and prompt! Thank you f Thank you Matt Milan for the excellent service when we recently rented a car from Steven Toyota. Professional, affordable, and prompt! Thank you for going above and beyond to make our experience at Steven Toyota excellent! Thank you for going the extra mile! We appreciate you! More
by Kristine Balasic
Employees Worked With
Matt Milam
October 29, 2015
Purchased used vehicle I brought my vehicle in to get the auto Butler. While work was being completed, I checked out the used cars on the lot and found one I really liked. I I brought my vehicle in to get the auto Butler. While work was being completed, I checked out the used cars on the lot and found one I really liked. I was approached by Salesman Aaron Pence who was an absolute pleasure to deal with. Steven Toyota should be proud to have him. This is the 5th vehicle I have purchased here and have never had a bad experience. More
by bergardner
Employees Worked With
Arron Pence
October 21, 2015
Best experience and great dealership. ask for Stacey!!! The whole experience was enjoyable, they have the nicest people imaginable. The staff goes above and beyond for costumers, I'm beyond happy with my ve The whole experience was enjoyable, they have the nicest people imaginable. The staff goes above and beyond for costumers, I'm beyond happy with my vehicle and all they did for me. best place to get a new or used car, great deals, and by far the best dealership. Ask for Stacey!! He followed us all the way to my house at 9pm to get my dad to sign papers for the car and we live in Waynesboro. He's a great salesman. And very grateful for the way Logan worked with me!! They definitely won't disappoint More
by Karmen Fridley
Employees Worked With
Logan Bricker, Stacey Williams
April 06, 2015
Appalled and shocked at the terrible customer service This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients h This is by far the worst dealership to deal with. My brand new Prius has had satellite signal issues from day one( research , lots of Toyota clients have this issue) went to Steven Toyota . First time was told radio signal was fine, at the next inspection was more assertive claiming an issue and wanting it fixed. They confirmed an issue and that was in beg of December. It's into April and they have been back and forth. First they did one of the two steps. They said if replacing the antenna didn't work they would do an after,asked one. Well replaced the Toyota satellite and still issue, after months of calling and no returned calls and everybody I called was on a diff page I called Ryan the sales top service person to let him know I was getting nowhere with Matt the service upper level staff. Matt was always in a meeting and would call back, he never did or he was on vacation. Finally got ahold of Ryan, was told over and over the second satellite antenna had been replaced. He argued with me and basically called me a liar and said it had and I was the only one saying everybody was on a diff page and belittled. Next day after dropping the car off at Ryan's request in front of the service guy Mike he tries to confirm the second satellite was installed, mike said it wasn't. No apology at all. Almost two weeks later and nothing resolved Ryan made plans and we went over instructions on where he could deliver my car back to me. This was Friday, I left a review on yelp of my experience. Waited till noon Monday and called about my car. Ryan informed me because of my review he would not deliver my car. Called Toyota, Ryan then told them we had no arrangement that it was too far of a drive and new this. I guess Steven Toyota does not believe in freedom of speech. My review was no slander just review of how things went, Ryan used my freedom of speech against me. More
by LilLatina85
Employees Worked With
Ryan sodokoff, Mike Wiatrowski, Matthew Francisco
January 24, 2015
very happy Buz Arbogast did a wonderful job informing me about a new Tundra. He is very knowlegeable about these vehicles. Thank you Buz. We plan to return soon Buz Arbogast did a wonderful job informing me about a new Tundra. He is very knowlegeable about these vehicles. Thank you Buz. We plan to return soon to consider purchasing. More
by orfanel
Employees Worked With
Buz Arbogast
December 19, 2014
Satisfied customer for 8 years Steven Toyota has been servicing my 2004 Camry since 2006 and my 2013 Highlander since I bought it there. The service has been outstanding. All of Steven Toyota has been servicing my 2004 Camry since 2006 and my 2013 Highlander since I bought it there. The service has been outstanding. All of your service personnel have been very friendly and efficient. I especially want to commend Mike Wiatrowski with whom I have had the most contact. He has gone out of his way to ensure that I got the service I needed and always with a smile. Thanks to management for putting him in that job. Sincerely, Gary Kirkey More
by kirkey
Employees Worked With
Mike Wiatrowski
