Steven Toyota - Service Center

Truly Exceptional Service If I could leave 10 Stars I would!!! After making reservations online with 4 different rental car agencies in town, NOT ONE actually had a car availa If I could leave 10 Stars I would!!! After making reservations online with 4 different rental car agencies in town, NOT ONE actually had a car available. I spent 3 hours running around town, looking for something to drive. I called Steven Toyota and found a vehicle to drive. The regular rental agent was out due to sickness however the General Manager Ryan Sodikoff himself met me, with a car full of gas and had me out the door in less than 10 minutes. Hands done truly EXCEPTIONAL service!!!! For this reason alone I will buy my next vehicle from Steven Toyota! More

Good experience Thanks for you service was really good I recommended. Thanks for the opportunity you give me for can apply and qualify for my car. I appreciate Thanks for you service was really good I recommended. Thanks for the opportunity you give me for can apply and qualify for my car. I appreciate More

best worst experience My husband and I were traveling and broke down on the interstate. Far from home and panic stricken I found that we were not far from this dealership. My husband and I were traveling and broke down on the interstate. Far from home and panic stricken I found that we were not far from this dealership. I phoned them and they were so helpful We had our truck towed in and they were out front waiting for us. Tired broken hearted and hungry they directed us to some good eats and immediately took our truck to be looked at. Edguardo in service was right on top of it. The news was not good or truck was kaput. We spoke with both service and sales. Many options were offered up with NO SALES PUSH. We went on our way with a rental car that was full of gas and out front waiting for us in 5 minutes. No waiting. After a short discussion we decided to purchase a new Tacoma. We arrived at the dealership the next morning our new truck washed waxed and eaiting for us. This is the fastest i ever purchased a vehicle it was a bad experience with our vehicle but it was a God send. They could not have made it easier for us. More

Great friendly service They work really hard at Steven toyota and they also care about the community too. I'll only buy my future cars from here. Best company in Harrisonbur They work really hard at Steven toyota and they also care about the community too. I'll only buy my future cars from here. Best company in Harrisonburg. More

Huge rip off I recently had my state inspection completed at Steven Toyota and I was severely disappointed. My appointment was at 4:30 and I waited over an hour be I recently had my state inspection completed at Steven Toyota and I was severely disappointed. My appointment was at 4:30 and I waited over an hour before any of the staff came into the waiting room to let me know that my car had failed because of 3 lightbulbs. The employee proceeded to tell me that I would need to have them replaced before I could leave. My total bill for the state inspection ($16) and the parts and service for license plate lightbulb replacement came to $67.82. The lightbulbs were $8.00 which means that the service itself was a little over $40.00. This is ridiculous. There is no reason for a company to be allowed to charge so much for something I could have done myself if given the opportunity. I will not be conducting any business with this institution in the future. More

Services performed OK but took nearly 3 hrs Service Adviser forewarned me of costs involved, saving me a "surprise" bill. Though I pre-approved refreshing the AC system (an odor was cause of th Service Adviser forewarned me of costs involved, saving me a "surprise" bill. Though I pre-approved refreshing the AC system (an odor was cause of this visit) permission was again asked during service, delaying completion. Side note of weirdness: Seeking outside shady side of your bldg to make a phone call, I innocently (not wearing prickly trousers!) leaned against a 1999 CRV; an employee came out and said get away from my car. In my long lifetime, only one other person has been so protective. More

Refuse to acknowledge neglect I followed their service plan and took my vehicle to Steven Toyota every 5,000 miles and the result was needing new tires due to poor alignment, that I followed their service plan and took my vehicle to Steven Toyota every 5,000 miles and the result was needing new tires due to poor alignment, that was supposedly done each visit. Management didn't listen to their own service techs and chose to ignore the fact that they neglected my vehicle during each 5,000 mile visit. I should have listened to their past customers and took my vehicle to another shop to service my vehicle. Don't let the good reviews cloud your judgement of this shop. There are plenty of reviews similar to mine, and talk to locals who have been screwed over by Steven Toyota for years. More

Best in Harrisonburg Thank you Matt Milan for the excellent service when we recently rented a car from Steven Toyota. Professional, affordable, and prompt! Thank you f Thank you Matt Milan for the excellent service when we recently rented a car from Steven Toyota. Professional, affordable, and prompt! Thank you for going above and beyond to make our experience at Steven Toyota excellent! Thank you for going the extra mile! We appreciate you! More

Purchased used vehicle I brought my vehicle in to get the auto Butler. While work was being completed, I checked out the used cars on the lot and found one I really liked. I I brought my vehicle in to get the auto Butler. While work was being completed, I checked out the used cars on the lot and found one I really liked. I was approached by Salesman Aaron Pence who was an absolute pleasure to deal with. Steven Toyota should be proud to have him. This is the 5th vehicle I have purchased here and have never had a bad experience. More