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Steven Toyota
Harrisonburg, VA
2,067 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,067 reviews
April 27, 2012
I've only had great experiences bringing my Prius to Steven Toyota, I never have to make an appointment, the facilities are spotless, the staff friendly, and I'm out of there pretty quickly. Steven Toyota, I never have to make an appointment, the facilities are spotless, the staff friendly, and I'm out of there pretty quickly. More
by marcborzelleca
Employees Worked With
Patrick Moll
April 26, 2012
Jim Mason was very professional with us and understood what we needed. He is someone I would ask for when getting ready to trade. Very likeable and very helpful. I recommend him to anyone looking to purch what we needed. He is someone I would ask for when getting ready to trade. Very likeable and very helpful. I recommend him to anyone looking to purchase a new or used vehicle. More
by Shughessr
Employees Worked With
Jim Mason
April 26, 2012
JIM MASON is a very professional and GOOD LOOKING sales person !!! He was able to explain to me everything in my mother-tongue (german ). Because of him and the excellent service given by all other STEVE person !!! He was able to explain to me everything in my mother-tongue (german ). Because of him and the excellent service given by all other STEVEN TOYOTA personnel, I bought the car! Thank's to ALL OF YOU and keep up with your GOOD work. Sincerely , Raina Williams , shenandoah county, VA. More
by Vielen Dank
Employees Worked With
Jim Mason
April 25, 2012
I visited this dealership because it had a large assortment of used cars.I have never used the service department so i dont know how well this department works.When I arrived I was interested in see assortment of used cars.I have never used the service department so i dont know how well this department works.When I arrived I was interested in seeing 3 different used cars.Jim Mason,our sales person was VERRY helpful.It was raining hard that day and he pulled each car into the service garage so we could inspect them and drive them without getting saoked.He provided us with lots of information on each vehicle that helped us make the best purchase for us.In the end we actually purchased a new Corolla. This was the best buy for our money,best gas mileage,best interest rate and Jim turned out to be a great guy to deal with and helpful till we pulled off the lot in our new corolla. More
by rshenk
Employees Worked With
Jim Mason
April 25, 2012
Jay was a lot of fun. Very professional and did not put any pressure on us buying the car. Most dealerships salesman try to push a car on you. He was very knowledgeable about the car. It seems to me that h any pressure on us buying the car. Most dealerships salesman try to push a car on you. He was very knowledgeable about the car. It seems to me that he is building the brand for toyota. As long as i live and jay works i will only buy cars from Jay. Thank you jay for being such an awesome person. Matt Morris More
by morris85
April 23, 2012
Excellent service from greeting to leaving. The 4-runner I bought in Oct/11 is my first experence with a Toyota (excellent sales experience with Josh Strum)and this was my first visit for service. I was imp I bought in Oct/11 is my first experence with a Toyota (excellent sales experience with Josh Strum)and this was my first visit for service. I was impressed with facility and personnal. More
by joycedavis10
Employees Worked With
Greg Yotka
April 22, 2012
I went into Steven Toyota on a Wednesday to look at a used Scion TC they had on their lot. We were treated extremely well, allowed to test drive the vehicle and sat down with several members of the staf used Scion TC they had on their lot. We were treated extremely well, allowed to test drive the vehicle and sat down with several members of the staff and discussed the car, its history, and accessories for it. I told them I was interested in trading in a truck that I owned that I did not have with me at the time. They told me to bring the vehicle in later and they could appraise it and we could figure out some numbers. I called them back and told them I would bring the truck in the next day rather than late that evening and they were understanding and told me that Thursday afternoon was fine. I arrived on Thursday with my truck, a 2007 Dodge Dually and was greeted by a different salesperson. He explained that the gentleman I had spoken with the previous day didn't make it in so he would help me. He then told me to hand him my keys and he would let me know when they were done. I expressed to him I had no issues with anyone driving my vehicle as long as I was allowed to ride along as my truck has a heavy duty clutch and while it is not difficult to drive, it is driven differently than most people are accustomed to. He told me that was not an issue and hopped in the driver's seat and drove it to the back side of the building. He took my keys and told me to wait in the back corner of their showroom and left. After about 30 minutes I noticed the appraisal manager, Matt Francisco, inspecting my truck, rubbing all of the panels and giving the truck a good once over. He did not speak to me, introduce himself, or explain what he was looking for until he found issues that concerned him. He was very rude, unprofessional, and disrespectful. He walked off and disappeared into a room closed off to the public. After another 30 minutes of me sitting by myself while he was in an employee's only area the salesman who I first spoke to upon my arrival that day came out and told me the number they had come up with. I told him that I would like to have my keys and leave. He asked why I was upset and I told him it was not so much the offer, but the sheer lack of a friendly customer environment. He walked off and moments later Matt came out asking why I was upset. I told him that I was dissatisified with the service and would like to leave. He refused to give me my keys and explained that he knew his offer was low, but that with a few phone calls he could probably up the offer by up to 4 to 5,000 dollars. I explained that it did not matter as I was so appalled by the service I did not want to do business with them. After about 10 minutes of him repeatedly refusing to give me my keys while I did my best to control my frustration he finally handed me my keys and allowed me to leave. I arrived at the dealership at 230 and did not leave until almost 4 o'clock. I feel that I handled the situation as best I could considering that I was ultimately being held against my will after I asked for the keys and in all honesty was perhaps only moments away from calling the police to force him to hand me my keys without me having to explain to him why I wanted to leave. It is alarming that a car dealership feels it is within their right to hold someone against their will if they are dissatisfied with the service. He offered to call me back with a better offer on my vehicle and I told him I did not want to hear from him at all. If he had simply apologized, handed me my keys immediately, and allowed me to leave without being angered further I would have considered doing business with them. I explained that I understood he had to make money on the vehicle as it is a business transaction but that the poor customer service at the time of my second visit put me on edge. It is remarkable that he believed withholding my keys until he could "get to the bottom of my frustration" would magically make me happy while it in fact angered me to the point that I felt extremely uncomfortable. I even told him that I was not trying to argue or start a fight, but when he still refused to give me my keys at that point he got one. I recall only raising my voice once, which given the situation I felt was not unacceptable on my part. I felt I treated him with respect and expected the same in return, but apparently Matt felt I could be strong armed into making a deal I did not want to make. UNACCEPTABLE Steven Toyota, you should be ashamed and appalled at yourselves. More
by 357siggl33
Employees Worked With
Matt Francisco
April 22, 2012
Jim Mason was very helpful and made the whole process a quick as possible. He showed us cars that met our criteria and did not try to pressure us into anything we did not want. Everyone at the dealership w quick as possible. He showed us cars that met our criteria and did not try to pressure us into anything we did not want. Everyone at the dealership were very friendly and accommodating. Thanks Ruben & Vanessa and puppy Zues More
by dradv
Employees Worked With
Jim Mason
April 20, 2012
Mike greeted us as soon as we stepped out of our car. He asked what he could do for us today. After making a list, he quickly got busy with our vehicle. Later on he came with a few problems found on our ca asked what he could do for us today. After making a list, he quickly got busy with our vehicle. Later on he came with a few problems found on our car and suggestions on fixing them. Shortly after that we were on our way. This is a very organized business! More
by gdowrey
Employees Worked With
Mike Wiatrowski
