Steven Toyota

I began looking for a new car a few weeks ago. I decided to go to Steven Toyota because I had heard such great things about the staff there from several people in the area. When I arrived, I was greeted by to go to Steven Toyota because I had heard such great things about the staff there from several people in the area. When I arrived, I was greeted by Matt Milam. He was very friendly and I like that he answered my questions with out making me feel pressured. He talked to me about the things that I needed in a vehicle and showed me several that would fit the budget I had set for a car payment. He made my car buying experience easy and comfortable and I would definitely recommend him to anyone looking for a vehicle. The finance manager was also very helpful in explaining what options I had for different extended warranties. More

Very rude on the phone like I was bothering her. Left two messages for finacial dept and still havent got a call back.Went to Manassas and bought a car. messages for finacial dept and still havent got a call back.Went to Manassas and bought a car. More

The salesperson are very Friendly,Professional and knowledgeable, and it was a great pleasure to deal with them. I will highly recommend Matt and Liliana, They are super nice. The only thing that make knowledgeable, and it was a great pleasure to deal with them. I will highly recommend Matt and Liliana, They are super nice. The only thing that makes me regret to take my business there is the treatment I have received indirectly through the sales manager from the Owner. I bought a Prius which was priced about $1000 over the market price. I was told that the owner would like to increase the price more to take more advantage of Japan situation. More

I have been exploring the new car market for several months. All the reviews I read about the Toyota Avalon had many positive things to say about the car. I knew that the Camray had an excellent reputat months. All the reviews I read about the Toyota Avalon had many positive things to say about the car. I knew that the Camray had an excellent reputation and I heard that the Avalon was even better. Also, one of my neighbors recently purchased an Avalon from Steven Toyota and he was very pleased with it (and he would be critical of it if he didn't like it). We've only driven the car a few hundred miles, but it exceeded our expectations. We like its interior roominess, its power, all the useful accessories, and its looks. My salesperson, Julie Hutchins, was very helpful in explaining the car's features to me, answered all my questions, and was pleasant to deal with. She even brought the car to our home so my wife would not have to come to the dealership--she was busy getting packed for a vacation. I also enjoyed my interaction with Ryan Sodakoff as well as his brothers. They seemed like really nice guys. I did not feel any pressure during the pricing process and I feel I got a fair deal. I realize that car dealers are in business to make a profit, not just pass along cars at cost. Overall, I am very pleased with the car and the peoplel I had contact with at Steven Toyota. More

Everyone was friendly and professional. Our salesman, Matthew Suffecool, worked very hard to get things done quickly when we were in a huge hurry to make an appointment. He got us the deal we wanted and Matthew Suffecool, worked very hard to get things done quickly when we were in a huge hurry to make an appointment. He got us the deal we wanted and when we went back to pick up the vehicle, it was a very relaxing experience. We would definitely give this dealership first shot when it's time to purchase a vehicle. They were very thorough with everything. More

We are giving this dealership and VLAD an excellent review for customer service and satisfaction. As soon as we got there, we were greeted with a smile and a helping hand thru our experience. We fille review for customer service and satisfaction. As soon as we got there, we were greeted with a smile and a helping hand thru our experience. We filled out the paperwork quickly and was soon presented with a NICE TRUCK that we were qualified to purchase. VLAD went above and beyond to keep us up on the steps that were being taken to help us purchase the truck we wanted. VLAD was a busy bee with other customers, but kept checking in with us while we waited on banks to call back. VLAD is a superior and outstanding sales person in our eyes. We will definitly refer friends and family to your dealership to deal with VLAD !!! Thank you from the bottom of our hearts for a wonderful buying experience. Sincerely, Tosha and Stephen Hession PS. We had been looking at another dealership, and we treated VERY poorly, they gave us the run around for 2 days and caused us to waste $100.00 in gas and many miles on our old truck going back and forth to them. THANKS AGAIN, AND WHEN WE NEED ANOTHER TRUCK....WE WILL BE BACK !!!!!!!!!! More

Because of some past negative experiences, I had intentionally not purchased a vehicle from a dealer in over 20 years. When we made the decision we would do some "dealer shopping," my wife and I vis intentionally not purchased a vehicle from a dealer in over 20 years. When we made the decision we would do some "dealer shopping," my wife and I visited virtually every major dealer in Harrisonburg/Rockingham County. Our approach was to find a dealer we felt we could trust, first, and then narrow our vehicle choices from there. Put simply, we bought from Steven Toyota because they were the best dealership. Vlad and Matt didn't push us - other dealers did. Neither staked a claim to us, insisting that we only talk to them, which is rampant at other dealerships - a big negative for us. Matt negotiated with us without the games I was concerned about. I bought the car for the price at which I was comfortable, and probably a little less than they would have liked to have sold it. They gave me a very fair price for my trade. I've been on the lot several times since the purchase and I'm treated as important every time. It's apparent to me that this dealership understands that long-term profitability is tied to how the customer feels about the relationship, and they do everything to strengthen that. Someone must be teaching them that every interaction counts. And they are exactly right. I will do business with them again. More

I had a very good experience, when i recently purchased a 2011 toyota camry. i definetly will come back to deal with Mat Milam, who demonstrated quality salesmanship. Thanks for a great experience! (hey Mat 2011 toyota camry. i definetly will come back to deal with Mat Milam, who demonstrated quality salesmanship. Thanks for a great experience! (hey Mat - how's the inventory of decaf coffe? Ha! Ha!) More

Vlad and Travis were wonderful to work with!! They both took their time to make sure that I was getting the vehicle that I really wanted. They answered all of my questions and didn't pressure me into buyin took their time to make sure that I was getting the vehicle that I really wanted. They answered all of my questions and didn't pressure me into buying. The rest of the staff was great too! Everyone was so friendly and seemed genuinely excited for me that I was buying...not just glad that I was spending my money there. I felt that my business was truly appreciated. They actually made buying a vehicle easy. More

Upon arrival at the Steven Toyota Dealership, I was introduced to my salesman, Matt Suffercool. He seemed to be quite knowledgeable about the vehicle I was interested in and seemed very friendly. I w introduced to my salesman, Matt Suffercool. He seemed to be quite knowledgeable about the vehicle I was interested in and seemed very friendly. I was impressed with his atttitude toward the concerns I had about buying a used vehicle and with how he handled our deal. He seemed to go above and beyond for me, something I was not at all expecting in a salesman. I was very happy with Matt's service and felt as though I had met a friend, not just a salesman. This is a rarity when looking for a new car =). After our deal was done, my husband and I decided to look at other used cars, and about 3 days later we purchased another vehicle from Matt. He was just as accommodating with the second purchase, just as friendly, and just as much a pleasure to deal with. I am very happy that Matt was my salesman and would recommend him to others. I refer to him as Matt "Supercool". Thanks Matt for making our experience a pleasure. Lois and David Cox More