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Steven Toyota
Harrisonburg, VA
1,979 Reviews
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December 08, 2011
On Friday October 7th 2011, I purchased a 2006 Toyota Tacoma for $xx,xxx.04. When I test drove the vehicle on Wednesday October 5th the vehicle was in the shop, presumably for cleaning and such. At tha Tacoma for $xx,xxx.04. When I test drove the vehicle on Wednesday October 5th the vehicle was in the shop, presumably for cleaning and such. At that time, there were no floor mats in the vehicle. On the day of the sale, after finishing all the paper work, I went out to the truck to drive it home and found that the truck still had not mats. I went back in and asked if they had been forgotten, at which time I was informed that it had no mats. For the sale price above, I would expect mats to be a standard, not an option. At the very minimum, I would have expected some transparency on the part of the sales staff to let me know that it needed mats prior to the sale, not after. The salesman asked if I wanted him to price out mats. At this point, I was angry and bitter and already had buyers remorse, and was considering voiding the check. There was an opportunity here, for the sales staff to make a customer for life; instead, for the price of some mats, they have lost a customer for life. Upon getting the vehicle home, I found that a rear tire had a huge gash in the sidewall, which was over looked when it was inspected at the service center. So I had two new tires put on. My wife is due for a new car in a few years and we have been looking at Toyotas, but I will never buy another thing from this dealership again. This transaction has only reinforced the perception that dealerships are out to take your money, at any cost. More
by pmcgrath12
Employees Worked With
Josh Shrum, Matt Francisco, and Cory Sodikoff
September 06, 2011
Service manager is abrasive and confrontational. Service department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first sai department tries to sell additional service to you on every visit. This started when my vehicle had approximately 35,000 miles on it. They first said my brake fluid was discolored(suprisingly this was not mentioned on subsequent visits), followed by them saying my power steering fluid was dirty, then my differential fluid needed changing and on my last visit that my transmission fluid is discolored. My vehicle currently has 46,000 miles on it!! I got a new water pump on my last visit because they said I had a leak. After my last visit when they performed service I got a required maintenance light within 500 miles. They won't fix this nor will they address any issues that may arise from repairs they have made. They react in a vindictive way to complaints. More
by Ron1944
Employees Worked With
Paul Yotka
August 30, 2011
Tyler was great to work with. He was friendly and helpful through the whole process. Very nice young man. I am very happy with my truck and I will be returning for service. Thanks Tyler! through the whole process. Very nice young man. I am very happy with my truck and I will be returning for service. Thanks Tyler! More
by Mtil
Employees Worked With
Tyler Simmons
August 30, 2011
I just bought my car from Matt Milam. He did a awesome job! Really informative and not pushy. We had no plan to even buy a car that day, but he found a way to change that. By the time we got home we reali job! Really informative and not pushy. We had no plan to even buy a car that day, but he found a way to change that. By the time we got home we realized we actually did it and we are happy we did. Im sure we will be back soon to our free car wash! We highly recommend Matt and Steven! More
by Jontgo
Employees Worked With
Matt Milam, Matt Milam
July 30, 2011
I recently went to Toyota to purchase a car and was promptly greeted by Mr.Arbogast with a warm friendly smile. He was very honest and realistic with me in which car would best fit me and my traveling promptly greeted by Mr.Arbogast with a warm friendly smile. He was very honest and realistic with me in which car would best fit me and my traveling lifestyle. With his help, I was able to get the car I wanted at a price I could afford. Another detail that I really appreciated was when he took me on a test drive he pointed out all the features of the car and also the safety that the car also had to offer. This allowed me to feel more knowledgeable about my new purchase and also more safe driving it. I would HIGHLY recommend everyone to go to Steven Toyota and visit Cody for the best customer service and overall experience around! More
by cruzcn
Employees Worked With
Cody Arbogast
July 29, 2011
Mr. Arbogast was very helpful in all of my car buying needs. this was my first car buying experience but he made it enjoyable and understandable. i could not have asked for a better experience. I will needs. this was my first car buying experience but he made it enjoyable and understandable. i could not have asked for a better experience. I will certainly recommend Steven Toyota to others in the future More
by lloydchristmas1
Employees Worked With
cody arbogast
July 29, 2011
I brought my corolla in to get washed and did not know where to go. Cody Arbogast stopped me and asked if I needed any help. He informed me that there was an excellent drive through car wash and highly re where to go. Cody Arbogast stopped me and asked if I needed any help. He informed me that there was an excellent drive through car wash and highly recommended it. He then directed me over to the service shop and even walked me inside. He is the most polite salesperson I have ever met and a true asset to the dealership. I will definitely be back to see Cody if I ever need any help with my corolla! More
by Jarbo406
Employees Worked With
Cody Arbogast
June 30, 2011
I did not know what type of SUV I wanted, Tyler took his time to show us multiple vehicle, and made sure I understood what I wanted and what Steven Toyota could for me. I have been thrilled with my 4 Runne time to show us multiple vehicle, and made sure I understood what I wanted and what Steven Toyota could for me. I have been thrilled with my 4 Runner, since day 1, the service department is awesome as was my entire experience there. I would recommend Steven Toyota to anyone looking, and Tyler Simmons as the sales person, he has the desire to make you happy! Which was very important to me! More
by 4runner and happy
Employees Worked With
Tyler Simmons
June 30, 2011
I came into the dealership not wanting to buy a car that day but, ended up walking out with a brand new 2011 Rav4! Steven Toyota has an excellent selection of Rav4's and I couldn't pass down the offer they day but, ended up walking out with a brand new 2011 Rav4! Steven Toyota has an excellent selection of Rav4's and I couldn't pass down the offer they gave me for my trade in. I was so excited to work with Andrew Brown as my salesman! He was fun and energetic, which made the stress of buying a new car wayyyyy less of a hassle. I would recommend Andrew to anyone that needs to find a car at Steven Toyota! Thanks guys and I love the Keurig machine!!!! More
by chalkitup
Employees Worked With
Andrew!!!
June 30, 2011
Jonathan greeted me at the door and helped me with finding a Toyota corolla that i was looking for that day. He was very patient while we haggled over the price with management. He gave me tags so i c finding a Toyota corolla that i was looking for that day. He was very patient while we haggled over the price with management. He gave me tags so i could try out different models to see which year corolla i wanted to buy. I give my experience a 4.8 out of 5 experience but i give Jonathan a solid 5. I thought it did take to long to get the paperwork signed after the deal was agreed on that day but i do think they were accommodating for all my 1 year old distractions during signing. I have been buying Toyota's for 15 years and still think they give the best customer service in the dealership and service department. Mike More
by michael01
Employees Worked With
Jonathan Irving, Jonathan Irvine
