Steven Toyota

I had a 2006 Toyota Rav4 and was looking to upgrade and get a V6. Mike was extremely helpful with all of my questions and did not pressure me into a sale. He made me feel very comfortable with my purchase get a V6. Mike was extremely helpful with all of my questions and did not pressure me into a sale. He made me feel very comfortable with my purchase and spent a lot of time with me to ensure I had all of my questions answered. I run a Customer Care department and I think that one of the most important things in customer service is to mold to your customer; know your customer. I try to instill this in my agents on a regular basis. Mike definitely has this skill and it seems to come natural to him. I appreciate the friendliness and patience from Mike. I have already recommended him to others. Logan was also very helpful in going over all of my paperwork in great detail and answering all of the questions that I had. Overall, my experience at Steven Toyota was excellent and I would recommend them to anyone. Thank you Steven Toyota for your excellent service! Sincerely, Mary Beth Houts More

Thanks, everyone at Steven Toyota, for making my experience as easy as possible, for the wonderful sale on tires (!) and for catching my need for rear brakes! Matt, thanks for the advice car talk a experience as easy as possible, for the wonderful sale on tires (!) and for catching my need for rear brakes! Matt, thanks for the advice car talk and thank you Mike for your flexibility, care and friendliness in making my day go so easily with this servicing. See you in 5,000! More

We drove in from West Virginia to purchase a used Jetta. The personnel were great, no hassles - Ron was a dream to work with. I would recommend this dealership and salesperson to everyone! The personnel were great, no hassles - Ron was a dream to work with. I would recommend this dealership and salesperson to everyone! More

Mike Arellano did a great job. He got the car I wanted and was able to work out a fantastic deal for me. This dealership knows what customer service really means!!!! and was able to work out a fantastic deal for me. This dealership knows what customer service really means!!!! More

Today we have purchased a new Toyota Prius V-2 from Steven Toyota in Harrisonburg, Virginia. We are a retired couple who have purchased quite a few vehicles over a lifetime. Of all the experiences we Steven Toyota in Harrisonburg, Virginia. We are a retired couple who have purchased quite a few vehicles over a lifetime. Of all the experiences we have had with car purchases, we will now rate this company at the top of the list in all categories based on our experience today. The employees we met were without exception kind, patient, personable, and professional. The facility itself is spotless. Beginning with the internet follow-up by phone last night, then continuing with the demonstration drive with salesman Dazz Thornton and then following the normal procedures with all the above-mentioned employees, we were very favorable impressed with the entire organization! More

Taylor made the purchase of our new Camry extremely quick and easy. We have never had such an enjoyable experience in buying a car. He was very pleasant and efficient. and easy. We have never had such an enjoyable experience in buying a car. He was very pleasant and efficient. More

The service desk person was polite and professional. The The service desk person was polite and professional. The service area was clean and well kept. Now on to the bad part. This was my second time usin The service desk person was polite and professional. The service area was clean and well kept. Now on to the bad part. This was my second time using the dealership for service on an auto I purchased there. I scheduled an appointment for 0900 on a Saturday morning for an oil change and a car wash (previously purchased as part of a maintenance plan). I arrived on time with only a few (less than five) people in the waiting area ahead of me. Despite this, I still had to wait over an hour and a half for the oil change & car wash to be completed. And even still, the car wash left debris and dirty spots on the vehicle. A simple oil change and a car wash should not take 90 minutes to accomplish, particularly with an appointment first thing in the morning. Additionally, if it does, I would expect that the wash would be spotless. More

Ron helped me to get the exact truck I wanted at the exact price I wanted. I couldn't have asked for anything more. And the Tacoma I got is even better than I expected! exact price I wanted. I couldn't have asked for anything more. And the Tacoma I got is even better than I expected! More

In the last four years Ive purchased two Avalons from this dealership, a '05, now a '08. Jonathan's as cool as they come, the entire service department is friendly and outstanding. Everytime Im there i g this dealership, a '05, now a '08. Jonathan's as cool as they come, the entire service department is friendly and outstanding. Everytime Im there i get celebrity staus treatment, not to mention my '08 Avalon is the bomb! Im a Toyota man for life! Thanks, keep up the great work! More

In a word...Fantastic! I stopped by this dealer just to browse and walked out with a truck. Steven was great, when he introduced himself I felt immediately at ease and welcomed like a fmaily member. He did browse and walked out with a truck. Steven was great, when he introduced himself I felt immediately at ease and welcomed like a fmaily member. He did not pressure me in anyway and took the time to show me many, many vehicles before I decide on a truck. I have purchased many vehicles in my life and this was the first time a saleman showed me the serivce area and introduced me to one of the service managers and even a few of the technicians. In all my years this has never been done BEFORE I bought a car...nice touch. I have already recommended Stevan and Steven Toyota to my friens and co-workers. More