Steven Toyota
Harrisonburg, VA
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Hat's Off to* this * DEALERSHIP. . . I STARTED CHECKING OUT VEHICLES SATURDAY AND WENT TO 5 OTHER DEALERSHIPS BEFORE I ARRIVED AT STEVEN TOYOTA.. . WHEN I SAW A Variety OF VEHICLE TH . . I STARTED CHECKING OUT VEHICLES SATURDAY AND WENT TO 5 OTHER DEALERSHIPS BEFORE I ARRIVED AT STEVEN TOYOTA.. . WHEN I SAW A Variety OF VEHICLE THAT I WAS LOOKING FOR. AFTER LOOKING AT FEW A SALES PERSON CAME TO ME AND GAVE ME A GREAT RUN DOWN OF EACH TRUCK THAT I WAS INTERESTED IN WITH NO PRESSURE OR SALES RAP . AFTER LETTING ME CHOOSE THE ONE I WANTED WE WENT FOR A TEST DRIVE, STILL NOT PRESSURING ME, HE TOLD ME OF THE DIFFERENT OPTIONS THAT I COULD GO IN PURCHASING IT. EVEN THE OTHER SALESMEN GREETED ME WITH CONVERSATIONS AND RESPECT, I EVEN MET THE SALES MANAGER STILL HE DIDN'T PRESSURE ME. AFTER ALL INFORMATION THAT WAS EXCHANGED I HAD SOME DELAYS ON MY END THE SALESMAN KEPT IN TOUCH WITH GIVING ME TIME TO GET MY END STRAIGHT WITH PATIENCE THAT NO OTHER SALESMEN WOULD SHOW THAT HAVE DELT WITH IN MY PAST !! 3 DAYS AFTER THE DAY I HAD TOLD HIM I WOULD COME BACK TO CLOSE THE DEAL , HE , THE FINANCE MANAGER AND THE SALES MANAGER LET ME KNOW THAT THEY UNDERSTOOD THAT THINGS DO HAPPEN ! WHEN WE GOT BACK TO BUSINESS I CAN AWAY WITH GREAT TRUCK AND FEEL LIKE I WASN'T PRESSURED IN PURCHASING IT. .. SO IF YOU WANT OR INTERESTED GETTING A VEHICLE, I ADVISE YOU TO CHECK OUT " STEVEN TOYOTA AND ASK FOR PABLO*aka SANTI HE IS VERY KNOWLEDGEABLE ABOUT THE JOB HE DOES AND HE WILL SERVE YOU LIKE A PERSON, NOT LIKE HE IS THERE TO SHAM YOU ! ! . . . AND THAT'S VERY RARE THESE DAYS AND TIME ! but If you don't , SORRY FOR YOUR LUCK. . . . More
Justin was great I did not feel pressured into buying my Highlander he was very knowledgeable and everyone else was very nice and did not take a whole lot of my time unnecessary Highlander he was very knowledgeable and everyone else was very nice and did not take a whole lot of my time unnecessary More
It’s lubricious to insist that loyal customers bring the paper mailer with them to redeem a special offer. No business in their customer relationship should insist on that to get the offered services at tha paper mailer with them to redeem a special offer. No business in their customer relationship should insist on that to get the offered services at that advertised price even when they call for the appointment and mentioned the special. More
Courteous, kind, capable people here who are as thoughtful of my needs as they are of my car's requirements. Comfortable waiting area. Prompt scheduling. thoughtful of my needs as they are of my car's requirements. Comfortable waiting area. Prompt scheduling. More
Steven Toyota's Service Center is top notch. Brooke was my service rep today. Besides being super polite, she was knowledgeable, attentive, and accomodating. Since 2021, this shop has been my Brooke was my service rep today. Besides being super polite, she was knowledgeable, attentive, and accomodating. Since 2021, this shop has been my choice. All the reps and techs have been great. More
I came and was greeted with a smile. Brooke was very helpful and made my visit very pleasurable. I will back and hope I get the opportunity to work with Brooke again. Thank you Brooke an Brooke was very helpful and made my visit very pleasurable. I will back and hope I get the opportunity to work with Brooke again. Thank you Brooke and Steven Toyota! More