Steven Kia - Service Center

I have had work on my KIA Sedona several times and each time I have been very pleased with the work and the time spent there. The last time I came in I had more work to be done than the time would allow a time I have been very pleased with the work and the time spent there. The last time I came in I had more work to be done than the time would allow and Mike made sure I received a rental so the work could be done in one trip. All work has been done in the time given and for the price given although it is usually in less time and less cost than I expected. Everyone is always professional and friendly and it is a pleasure to have work done there since there are comfortable seating and coffee if needed. I would, without reservation, recommend you for work or for purchase. The next time I need a car I will look here before any other place. More

My vehicle was taken in a timely manner and everything done that I requested (even an extra request at the last minute). All items that I had ordered on-line that needed to be installed were installed. done that I requested (even an extra request at the last minute). All items that I had ordered on-line that needed to be installed were installed. My coupon was honored. Employee(s) very friendly. I really like being able to schedule my appointments on-line. More

I cannot say enough good things about Kia Service. I have been taking my car there for almost 9 years. Several times I have come in next to tears, including the day of my father's funeral when "Jen" to have been taking my car there for almost 9 years. Several times I have come in next to tears, including the day of my father's funeral when "Jen" took me on short notice because my car could not be driven to Charlotte and she got me all fixed up. Patrick and Mike always say hi to me by name when I walk in the door. Several times they have taken my car late in the day when something unexpected happened and had it fixed by 6:00. Once I needed printouts of all the service calls when I was considering selling it, and they were provided to me by the administrative person(now I keep them all in a folder!) I trust you all--and that is saying a lot. You help me keep up with what needs to be done on my car. It is great to know you have all my service records right there in the computer. I appreciate the wifi in the service lounge, though real cream for the coffee would be wonderful :-) Most of all, I just appreciate everyone being so friendly and nice. More

So i called because the dealership never called me to tell me my part was in for my car which is under warranty. They said it was in. Made my appt. Drove an hour and a half. Got there, they did not walk tell me my part was in for my car which is under warranty. They said it was in. Made my appt. Drove an hour and a half. Got there, they did not walk around my car like they previously had done. Had 2 things that needed to be done . Update spare car key & replace driver seat cover with a new one. Car is under a year old & it(seat)was already freying around the mesh part mesh mostly leather. Anyhow, so they say the part is in , may take a couple of hours. After an hour or so, service man comes back tells me he has bad news. The part is in but for the passenger side. Not gonna work for the drivers side at all. Told me he ordered for driver but they sent passenger. So part was to be reordered. Anyhow, this is the 2nd time I will bringing my car back for a 2nd attempt to have it repaired. PS. In Dec. & Feb. car was brought back for a similar incident with another type repair with the warning light. Warning light was fixed twice. I also noticed when I had my oil changed that they did not reset the oil guage in the car. Makes me wonder if they know what they are doing. More

I probably in reality did not have the best experience. Reason being, I towed my car to your service slop, told computer was reset, car starts without issues and charge me for what your service tech deemed Reason being, I towed my car to your service slop, told computer was reset, car starts without issues and charge me for what your service tech deemed as non issue because he failed to recreate the issue before he reset the cpu based on previous codes that were causing the check engine light to come on after starting vehicle. I don't know if I've heard that before, but can say I have now. Not a good way to keep me coming back to service my vehicle only when warranty related. Can also say my last time to buy a car from your car lots. More