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Steve's Hometown Toyota
Ontario, OR
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Alain was very knowledgeable and helpful. Our biggest dissatisfaction was with the required BrakeStar and etching. Since we bought a two year old vehicle that was originally purchased at Ste Our biggest dissatisfaction was with the required BrakeStar and etching. Since we bought a two year old vehicle that was originally purchased at Steve's, we thought the original owner had already paid for those two things, and we wouldn't be charged for those. The only other dissatisfaction was with the extended warranty. At almost three thousand dollars, this seemed a little extreme. A few days after getting home with the car, we had some questions about extended warranties, and we got a call from Matt with some cheaper options. We appreciated that information, and we are considering those options now. More
The people here are great to work with. Efficient with time and do what they say. Efficient with time and do what they say. More
Friendly and helpful! Great patience as we sorted through the financial details! Thank you so much! Great patience as we sorted through the financial details! Thank you so much! More
The Service center has great employees, always courteous. My only issue is what I was told and what my emails read from Toyota during my purchase. Free service within two years, or under 25,000 miles. My My only issue is what I was told and what my emails read from Toyota during my purchase. Free service within two years, or under 25,000 miles. My Limited 2023 Highlander is under two years of purchase, and under 25,000 miles, I was charged for my last service. I inquired about this and was told that I had already used my five services! Never was I told five services! I brought to attention that after a few weeks of purchasing my Highlander I received a recall notice that the front bumper needed to be replaced, as the front bumpers were falling off of the Highlanders while driving! This terrified me, after doing research, my supervisor informed me that the bumper on his Highlander fell off while his daughter was driving on the interstate at 65 mph! Luckily no one was hurt. I attempted to take my Highlander to the service department at Steve's Hometown three times before they finally had the parts to secure or replace my front bumper. During these visits they provided service to my Highlander. I drive from Baker City, OR to Ontario, OR for my service, an 86 mile one way trip from my home. I received a follow up text from Steve's Hometown regarding my service and I expressed my concerns, and reasons for the service due to a recall. The response was I had used my five services. After purchasing three new vehicles from Steve's Hometown within one year, we were never informed that we were limited to five services. It was not my doing of Toyota installing a front bumper that was falling off while driving, or the very long delay in the part arriving for this recall. Not satisfied with my return text or lack of concern on the delay with the recall. More
Very professional, not a long wait if they any thing wrong on there inspection they'll go over it with you You're well taken care of. wrong on there inspection they'll go over it with you You're well taken care of. More
Scott and the blue 💙 team did an excellent job servicing my truck. Job well done. Completed my want and need list. Gmajan my truck. Job well done. Completed my want and need list. Gmajan More
Scott and the blue team did a fantastic job. Great service for a little old lady with a fantastic truck. Thanks for the care..gmajan Great service for a little old lady with a fantastic truck. Thanks for the care..gmajan More
The sales guy was great! Your financial guy was a piece of xxxx! First he told me he was the Director of finance, then told me he was the sales manager! The next day he told Your financial guy was a piece of xxxx! First he told me he was the Director of finance, then told me he was the sales manager! The next day he told me he was The General Manager! Just not sure who I was dealing with. Truck is great so far. But I’m sure I won’t be back because of. ( that guy ) Thanks for the truck! I love it so far. More