Steve White Volkswagen Audi - Greenville - Service Center

Good service adviser and service. Timely response from the advisor and service team .on time as promised Timely response from the advisor and service team .on time as promised More

We have 2 different Audi models and have had both cars serviced here since 2017. We needed an oil change for our 2018 A5 model. Initially worked with Kal, who immediately tried to upsell services we did serviced here since 2017. We needed an oil change for our 2018 A5 model. Initially worked with Kal, who immediately tried to upsell services we did not need. A leak in the thermostat was found, which Kal quoted us $2,000 to fix. Only asking why wasn't this covered under our extended Audi warranty were we told that this was now going to be covered under the warranty. Hunter checked us out and was a pleasure to deal with, as well as gave us great information on the work that was performed. Unfortunately, we cannot help but feeling Kal was trying to bill us for something beyond the oil change and didn't have the customer's well-being as the priority. We will continue to bring our vehicles to be serviced at Audi but will prefer to not have Kal handle our business. More

Totally disappointed, I don't think we'll ever bother buying another car from Steve White again. We bought a 2 year old VW Tiguan and paid extra for the full blown, all inclusive mega super extended w buying another car from Steve White again. We bought a 2 year old VW Tiguan and paid extra for the full blown, all inclusive mega super extended warranty.................. but it doesn't include the only thing that broke down, the battery. Within a year of buying the car the battery packed up........... More

Took my 2018 Beetle Dune in for a new battery and received great service and the staff was very friendly. received great service and the staff was very friendly. More

I made a service appointment online, but when I arrived, they had no record of it. I waited for 2-3 hours before the service tech told me the software update my car needed would take at least 8 hours and th they had no record of it. I waited for 2-3 hours before the service tech told me the software update my car needed would take at least 8 hours and they’d need to keep my car overnight. At least the gave me a loaner. Have yet to receive warranty paperwork he promised to email. More

I just needed an oil “top-off” and they took me, were very polite and professional, took care of it in a few minutes and sent me on my way! very polite and professional, took care of it in a few minutes and sent me on my way! More

Amazing service! They treat you like royalty and are realistic with how long your service will take. Greg is not only a friendly and efficient service rep, he is hone They treat you like royalty and are realistic with how long your service will take. Greg is not only a friendly and efficient service rep, he is honest too! I thought my brakes needing replacing and he assured me I had 20,000+ more miles to go. Everyone at this Audi Dealership is incredible! I work in Greensboro, NC and have had too many bad experiences there to go back. I choose to drive the extra hours to Greenville, because they treat me and my A7 with excellence! More

It took 2 hours to get an oil change. When I told the tech about having a free oul change with the new car, she automatically questioned my coment. If she was not aware of the VW rules, When I told the tech about having a free oul change with the new car, she automatically questioned my coment. If she was not aware of the VW rules, she could have asked a manager about it, rather than me. More

Audi of Greenville has great service all around. .. from purchasing my vehicle to routine maintenance, they are exemplary in all facets! .. from purchasing my vehicle to routine maintenance, they are exemplary in all facets! More

My cars device was completed the next day . Greg and Hunter were awesome. Hunter is the only person that can make you feel happy while spending thousands of dollars! Greg and Hunter were awesome. Hunter is the only person that can make you feel happy while spending thousands of dollars! More