Steve White Volkswagen Audi - Greenville - Service Center

Clean inviting area to wait on my car. Plenty of snacks and drinks plus a movie to keep my time acceptable. Plenty of snacks and drinks plus a movie to keep my time acceptable. More

Average to below. I Definitely think it has went downhill in the past few years. Was considering my fourth VW/Audi based on the service department, but not anymore. I Definitely think it has went downhill in the past few years. Was considering my fourth VW/Audi based on the service department, but not anymore. More

Very prompt and courteous service. Gary was great to talk to and listen to my concerns and was very profession! He was quick to recognize the problem and made me feel very comfortable d Gary was great to talk to and listen to my concerns and was very profession! He was quick to recognize the problem and made me feel very comfortable dealing with him. He made the complete process very enjoyable. He represented the company very well. More

Took in for service. Service took over 5 hrs vs 3. Not prepared to do what I needed. Who ever made the appt did not communicate to service depth. Also requested a rental Service took over 5 hrs vs 3. Not prepared to do what I needed. Who ever made the appt did not communicate to service depth. Also requested a rental at the time of appointment as I drove 1.5 hours for appt. Said she would look into it but most likely would call me an Uber to go where I wanted. Instead my husband followed. When I got a call saying it was going to be another hour and a half vs the 3 hrs I sent husband home and sat in service area. One of my request was never handled as I needed to get out of there. I was also told that the color that was wearing on my driver's seat was in Audis eyes wear and tear when it was restrained after 2 years by Audi of Fort Myers. No questions asked. My service representative was very curious and I realize he was not made aware from my initial call what I also needed looked at. My vehicle was Audi Q7 3 liter Quatro 2019. Which I leased in Florida but bought it back from this dealership. More

We usually have a good experience. Last time we were there we waited 3 hrs and when I asked they said car wasn’t even checked yet. We left, then came back just to know our problem wasn Last time we were there we waited 3 hrs and when I asked they said car wasn’t even checked yet. We left, then came back just to know our problem wasn’t solved. They said they’d follow up. Still waiting… More

Untrustworthy. I feel some of the things that I've been told have been very inconsistent I feel some of the things that I've been told have been very inconsistent More

Just got an oil change and they over filled it. Days later a warning came on the dash saying so. How could this happen at a dealership that only deals with VW’s? Days later a warning came on the dash saying so. How could this happen at a dealership that only deals with VW’s? More

Great, very helpful staff. April is terrific to work with, so much so that paying for service is far less painful! April is terrific to work with, so much so that paying for service is far less painful! More

Always excellent in both sales and service! We drive from coastal South Carolina because of that. We drive from coastal South Carolina because of that. More

They were upfront about the cost and able to fix the problem in a timely manner. problem in a timely manner. More