Steve White Motors Inc. - Service Center

I had several issues with my Jeep that needed to be resolved. Brooks did a GREAT job of following up and handling it. I was very happy with her service. resolved. Brooks did a GREAT job of following up and handling it. I was very happy with her service. More

I will highly recommend Steve White to all my family and friends. specially Brooks she really works and help you with any problem. Thanks Ralph Balda friends. specially Brooks she really works and help you with any problem. Thanks Ralph Balda More

Car held hostage for 22 days now. Paid 2350.00 for motor but they want cashires check for 2350.00 more, in case I dispute charges on credit card. They will not reverse charges first. Not trustworthy. Repeat but they want cashires check for 2350.00 more, in case I dispute charges on credit card. They will not reverse charges first. Not trustworthy. Repeatly change story. w More

Well let me tell you of my experience today 8/30/11. We have a Jeep Liberty 2005 Diesel. It started locking up the brakes. No reason, you could come out and crack the car and go to give it gas and the brak have a Jeep Liberty 2005 Diesel. It started locking up the brakes. No reason, you could come out and crack the car and go to give it gas and the brakes would not release or you would be driving down the road and the brakes would grab and stop you and make the brake pedal impossible to push. My husband, who is a Master SGT in the US Army in a maintainance company for 20 years and has worked on every piece of equipment known to man, change the calipers and turned the rotters, because this was the problem with "my" jeep 2003 model. This worked for a day and then again the brakes locked up during a drive. We called on a Saturday and made an appointment for the following Tuesday, my husband was OOT so he made sure I would have a loaner car and was promised one on the phone. I arrived as scheduled on Tuesday morning. No loaner car, a lot of excuses, but no car. They wanted to drive me home and leave me there without a car, this would not work I have a child in school I have to pick up and sports practices etc. They wanted to reschedule, this would not work Tuesday was my day to do things and no other days free. So I agreed to sit while they took the care back and checked it "quickly". I was asked to "Take a ride so they could "feel" what it was doing." I explained there was no "feeling" this it would either lock the brakes or not, but now the brakes were fine. I waited a few minutes longer and was called to the service department where the service manager "REFUSED" to check my car. He stated that this job would take longer than 15 minutes, would cost 1000's or dollars to fix and he was "certain oil was put in the master cyclinar because the fluid there felt oily". This was basically saying my army maintainance MSGT did not know the difference from oil and brake fluid, glad he sis not make this mistake in Iraq! Then the lady in the department said I was rude because I was upset I did not have a laoner car and they applogized and I sould have been OK with that, "NO" I expect people to do what they promise. They told me I could take it to Lake Norman. I asked, "So when I am driving home and the brakes lock up and I am hit, injuried or killed you are liable." The manager said, "No, there is more to this story and I say there has been oil put into the system and that is what I am sticking with." The lady said, "It will be your husbands fault for his shotty work." Now don't that sound like a place you want working on your car!!! More

Took Jeep(that I purchased new from Steve White) in for oil change and tire rotation. Marked my tires just to make sure rotation was being done. They didn't rotate the tires and charged me for it. Took oil change and tire rotation. Marked my tires just to make sure rotation was being done. They didn't rotate the tires and charged me for it. Took manager out to vehicle and showed him my identifying marks, he still wouldn't admit the mistake. Obviously will not do business with them again. More

went to dealership for 15,000 mile service change the fuel filter and oil filter on 2010 dodge 3500 pickup the service writer suggested to service the front and rear differential I said sure or somethin fuel filter and oil filter on 2010 dodge 3500 pickup the service writer suggested to service the front and rear differential I said sure or something to that effect NO PRICE WAS EVER MENTION WHEN THEY WROTE UP THE SERVICE i expected to pay around a $150.00 judging from my first service which was about $75.00 oil change 7500 mile first service, when i went to pay the bill it was 383.57 I complained to service manager he took off $40.00 still way too high" he said they put cleaner in the differential yea right a 15000 mile personal use truck . sorry but i can't beleave that you can steal my money this was my last trip to steve whites service dept ,$47.45 labor $79.90 75w 90 gear oil front diff $127.35 rear diff $47.45 labor $39.35 75w90 gear oil 87.40 diesel oil and filter change $24.00 labor $15.60 filter 12qts oil $39.36 total $78.96 replace fuel filter my request $25.00total bill was $383.57 complained took $40.00 off total $343.57 my biggest complaint is none of the diff oil change was explained to me let alone it is really not part of 15000 mile service if you are not using your vehicle commercially, BUT THAT WAS NOT EXPLAINED TO ME I THOUGHT THEY JUST TOOK OUT THE PLUG STUCK THEIR FINGER IN TO MAKE SURE THEIR WAS GREASE AT PROPER LEVEL AND ADDED AS NEEDED LIKE ANY OTHER OIL CHANGE' I FELT ROBBED' AN LIED TO AND IT'S LEGAL FOR THEM this was my last trip to; Steve white Chrysler dodge jeep newton N.C. and I am not through complaining yet' pissed OFF' More

The service employee I worked with was absolutely phenomenal. She made me feel like she was looking out for my best interests, not the company's. She helped me figure out the cheapest way to take car phenomenal. She made me feel like she was looking out for my best interests, not the company's. She helped me figure out the cheapest way to take care of several issues with my car and was extremely helpful. She even went out and checked under my car to verify that what they recommended was necessary. I hope that the next time I go in, Brooks is working. More

Mike did a great job fixing my 1999 300m. The computer module was bad and it was very expensive to fix but it's been a great car and I would like to keep it. Even gave me a loaner car till mine was repair module was bad and it was very expensive to fix but it's been a great car and I would like to keep it. Even gave me a loaner car till mine was repaired.It has 133,294 miles on it and this was only the 2nd time at the delership. More