Steve White Motors Inc.

I had a wonderful buying experience here. I drove from out of state to pick up my truck. Manager, Don Hilton was attentive and communicative throughout the process and made the transaction at the dealersh out of state to pick up my truck. Manager, Don Hilton was attentive and communicative throughout the process and made the transaction at the dealership simple and fast. The vehicle was exactly as described and there were no surprises upon arrival. Having driven from hours away that was very nice. More

Poor sales experience I had bought 2 cars from there in the past. Great sales experience and had them serviced there as well. I was always happy with the service department I had bought 2 cars from there in the past. Great sales experience and had them serviced there as well. I was always happy with the service department. Fast forward to May 2020 and am in the market again. I found the Jeep I wanted in the color I wanted at 3 dealerships. My preference was to buy from Steve White but they really didn't want my business. They told me their sales were too good right now to discount Jeeps but when I has stopped by there were no customers to be found. Another dealer in Cornelius had the exact same Jeep and priced it thousands less and gave me thousands ( yes thousands with an "s") more for my Jeep trade in. And their showroom was full of customers. I've since been driving the Jeep I wanted in the color I wanted and very happy with my new dealer. I'll never use Steve White for sales or service again. They lost a loyal customer. More

Fantastic buying experience. It was time to get a new Jeep Wrangler. I had contacted a dealer 40 miles away who had what I wanted in stock. Sales manager didn't want to work ove It was time to get a new Jeep Wrangler. I had contacted a dealer 40 miles away who had what I wanted in stock. Sales manager didn't want to work over the phone even though there is a stay at home order in effect.. When they finally gave me a price they added $799 doc fees and $249 administration fees. Fast forward I called Steve White Jeep and spoke to a Neel a salesman that I had done business with before. They gave me a price over the phone for the new Jeep and my trade in. There price was over $1000 less due to all the fees at the other dealership Problem was I knew what I wanted and they didn't have it. They started looking for what I wanted to do a dealer trade. Dealers close by didn't want to do dealer trade.. The GSM Tim started hunting. Found what I wanted 230 miles away. I thought they were going to drive the Jeep back. No problem, warranty starts at delivery mileage. Neel and Tim kept me in the loop as to what was going on. Two day later they had my vehicle on their lot with 10 miles on it. They trailered the Jeep so as to not put miles on it. They told me to come in the next morning to do the paper work. Within one hour the paperwork was complete at the agreed out the door price. Brookes the Service Manager made the few simple modifications I wanted done in no time and I was driving my new Wrangler home. Can't say enough good about how easy Steve White and their staff worked together to make it happen. More

I had a hour drive to buy a specific car . I Told Jonathan I was about 30 minutes away stuck in traffic. He texts me thumbs up.When I arrived the salesman Jonathan was gone and I found out the car w Jonathan I was about 30 minutes away stuck in traffic. He texts me thumbs up.When I arrived the salesman Jonathan was gone and I found out the car was sold 3 days ago. Needless to say I was not happy . If the I irresponsible person called me and said we sold it 3 days ago no worries. But that didn’t happen . Clearly a second rate company with absolutely no integrity. More

Weak & Unresponsive Service Department I purchased a new Jeep from this dealership at a fair market price. While the sales process was no pressure, there also was a lack of effort made to a I purchased a new Jeep from this dealership at a fair market price. While the sales process was no pressure, there also was a lack of effort made to acquaint us with the vehicle's features, assist in the setup of infotainment and a walk thru that most dealers do after the purchase. This lack of "on boarding" and welcoming a new customer to the Jeep product line should have given me insight as to how their service department worked. Our new Jeep after less than a year in service currently sits on the Steve White lot awaiting replacement parts. The service department (client advisors?) are poorly trained and led in regards to customer service, providing answers and updates. There does not seem to be a expectation of quality customer service or any urgency to go the extra step to return a vehicle to the customer timely. Answers I get when calling in to check on status of my Jeep range from "I don't know bud" to "could be two days or two weeks" or "he's always late" when I ask for my service contact person at Steve White Motors. This Jeep is the first and last purchase from this dealership. More

AMAZING SALES Amazing salesman that I have ever dealt with.. Walked Me and My husband through every step and made this buying experience OUTSTANDING.. I was a littl Amazing salesman that I have ever dealt with.. Walked Me and My husband through every step and made this buying experience OUTSTANDING.. I was a little leary of buying site unseen but Alvin made it the whole buying experience like we were there.. Kept us update every step of the way.. If you looking to buy out of state THIS IS DEFINITELY THE MAN YOU WANT TO SPEAK TO.. Alvin is so professional and down to earth!!! Thanks More

Strange I went to take a look at the 2019 Charger. I like older cars and was driving my 95 Pontiac. I was wearing blue jeans and a t shirt. They behaved as t I went to take a look at the 2019 Charger. I like older cars and was driving my 95 Pontiac. I was wearing blue jeans and a t shirt. They behaved as though i was going to steal something. The salesman went in three times and didnt come back. They finally let me test drive it half a block. I sold cars for almost ten years. What a joke. Find yourself a real Dodge dealer. Wonder if Chrysler knows obout this.Guess you need to bring your suite case of money and show it to them. More

Horrible Customer Service The guy that is in parts that I talked to was a complete xxxxxxx and wouldn't give me any information on what I was looking for. His extract words was The guy that is in parts that I talked to was a complete xxxxxxx and wouldn't give me any information on what I was looking for. His extract words was "We have been in business for a long time and performance is what we do." Now here's the really messed up part, I even for for DODGE!!! And he still wouldnt help me on out!!! I would never call them again nor buy anything from them. If that's how they treat fellow dodge employees, ill take my business to else where. More

sales Sammy Sammy is a wonderful sevirce salesman he was wonderful will buy a car from him again very professional and helpful with all our questions . Dealership Sammy is a wonderful sevirce salesman he was wonderful will buy a car from him again very professional and helpful with all our questions . Dealership was the best. More

Sammy Provided Great Service Sammy got me the 2017 ford focus st a great car for the great price. He was able to get it well under the car fax value. Would highly recommend anyone Sammy got me the 2017 ford focus st a great car for the great price. He was able to get it well under the car fax value. Would highly recommend anyone coming to Steve White's to ask for Sammy and you can't go wrong. More