Steve White Motors Inc.

I went in to fix a problem with my transmission and they fix my key. They tried to say that was the only problem when I know it wasn't. The problem is still there and they charged me $360 for a dang key. Wi fix my key. They tried to say that was the only problem when I know it wasn't. The problem is still there and they charged me $360 for a dang key. Will not ever go back and will worn anybody else who thinks of going there. They treat me like I was a idiot and got one over on me. More

If I could give a negative star, I would. There are not enough clean descriptive words to describe how horrible this company truly is when trying to get a vehicle repaired. It is suffenct to There are not enough clean descriptive words to describe how horrible this company truly is when trying to get a vehicle repaired. It is suffenct to say this though, I wouldn't wish them on my worst enemy. And if you don't believe me, go there and find out for yourself, but don't say I didn't warn you. More

I tried calling the service department for 5 straight days. Three of the days I left a message after being on hold for an average of 10-15 minutes. The other two days I was put on hold for over an hour days. Three of the days I left a message after being on hold for an average of 10-15 minutes. The other two days I was put on hold for over an hour each time. Two weeks later I finally got a call returned from Clay to schedule an appointment for a factory recall. I had already called another dealership and waited a week for my appointment time and had the car repaired before they returned my phone call. Terrible! Stay away from them! More

Took over 9 months to repair truck then after that refused to work on truck and fix issues there mechanic caused refused to work on truck and fix issues there mechanic caused More

I originally took in my 2012 Chrysler 200 S convertible on 03/26/22 to Steve White Motors for repairs because that is were I bought it at. The write up tech Clay didn't even have my appointment in for it. on 03/26/22 to Steve White Motors for repairs because that is were I bought it at. The write up tech Clay didn't even have my appointment in for it. But his boss Luke V knew I was coming to get my dash cluster replaced for free. I was told that part was in since late Janurary BUT was never communicated to me. I did tell them to take your time on repairs BUT after 2 weeks with NO response to 6 phone calls and several emails later Clay called me. They haven't even started on my car yet. Clay stated they didn't have enough staff to work on my car. First off I was NEVER told of this when I dropped off my car. Then after 2 months and 26 phone calls with NO ANSWER and 20+ emails I picked up my car 05/21/22. Clay had sent me an invoice on work that was done and I replied back stating that when I come in there are questions that needed answered. Clay knew I was coming in advance because I sent him an email days before hand. When I got there he was not in and the ONLY write up tech Brooke could NOT answer any of my questions. I was very upset on this. I could NOT get any answers BUT they wanted my monies for what repairs they did do (Blower for heat and A/C, Master door lock and supposed hooking a connection back up to use open/clsoe my top). They charged me fees that were NOT on it stated in an email sent by Clay. Items that were not fixed or they refused to fix them were (Driver's Seat cushion to frame, Driver's door glass track, Top liner on the inside and dash insulation coming out at windshield). They told me to take my car to a bodyshop or upolstory shop. But they did look at the Driver's seat and Top liner a year earlier of which "It was adjusted" not fixed. When I left the supposed new "Gauge Cluster" had 79,499 miles on it. I went back in to complain again to Brooke with another "I don't know" answer. I was NEVER told that the gauge cluster would have 4,000 miles less on it after I took it in. What if I have 100,000+ on it before?? Would it show up on Carfax when I trade or sell it out right because the gauge cluster was replaced?? NOBODY knows. Telling me by Luke V that I would have to pay for the other items and then NOT fix them is a slap in my face. I bought 2 cars from this dealership used and new (2021 Chrysler 300 S). And this is how they treat their customers. My car was even covered with thick dirt bird poop etc. and never put it through their car wash. Avoid them. More

Michele is probably by far the hardest working salesperson me and my wife has ever encountered. She is really awesome and heaven sent.👏👏👏👏👏👏👏🙏🙏🙏🙏 salesperson me and my wife has ever encountered. She is really awesome and heaven sent.👏👏👏👏👏👏👏🙏🙏🙏🙏 More

Rude sales manager. First and last time. Their goal is to make you feel less, not to sell a car First and last time. Their goal is to make you feel less, not to sell a car More

Mike Taylor was great to work with and the VW Jetta was exactly as described. exactly as described. More

I had my apprehension initially however Mike came through and was a man of his word. and was a man of his word. More

Actually had the sales manager ask “ do you need to turn up your hearing aid “ when I didn’t hear a noise he heard”. Went elsewhere and got the work done. up your hearing aid “ when I didn’t hear a noise he heard”. Went elsewhere and got the work done. More