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Steve Rogers Ford - Service Center

Waterville, OH

4.5
75 Reviews

75 Reviews of Steve Rogers Ford - Service Center

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February 20, 2025

Everybody very friendly and helpful. Service department was thorough and did great work and keeps you informed on your progress More

by RJONDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Great and dependable and expensive and were quicker than usual.lt was a cold icey day. I was on time for my appointment More

by vickialderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

They do a good job on repairs in a reasonable amount of time. The shuttle service is a great feature. More

by deanbean317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 14, 2025

Very friendly staff. I was able to have multiple services performed very efficiently in under two hours! More

by JNSTERLING79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

I was pleased with the service I received at my most recent visit. I will continue coming to this service department. More

by kyunker0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
whoever was on duty in the service department
January 31, 2025

Service is spot on. Quality, Experience, Communication, Reasonable Cost... all boxes checked. Sales staff is engaging, knowledgeable and helpful. Steve Rogers' facility More

by lylestilesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Beltran
January 24, 2025

The service was disappointing and my issue is still not resolved. . I was given my vehicle back. I was told we need to wait for the Ford tech people to return from holiday. I called back and there was More

by JEREMY.RAPP
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A male in his 40 to 50s.
Jan 27, 2025 -

Steve Rogers Ford responded

Hello Jeremy, I am sorry to hear about your experience. Unfortunately at times we are at the mercy of the factory. However we have received a resolution from Ford and are ready to proceed with the repair of your truck. I have left you a message so please give us a call back to get this resolved! Thanks again for your patience! Kristy Rogers

January 08, 2025

Service is always done quickly and the staff is friendly. Waiting room is also good, but I would like to see a placard about how to get on the internet. More

by LBIHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

Great place to do business for car buying and service. Everyone is helpful and professional. More

by NATE.LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Steve Rogers Ford responded

Thank you for your loyalty and your business! ~ Kristy Rogers

January 02, 2025

I will give me complete review once I get my rental reimbursement that was completed November 23rd. I keep getting put off and will not buy a Ford again after 50 yrs of dedicated purchases and current More

by mjsj5354
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Rogers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Steve Rogers Ford responded

Hello Mark, First off I want to thank you for your business and loyalty over the years. I do understand your frustration and believe me it is frustrating for us as well. While the process with Ford can be lengthy … I can assure you that Jason, Nate and Steve Rogers Ford staff are working hard getting an approval from Ford Motor Company. Please let us know if you have anymore questions! ~ Kristy Rogers

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