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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
492 Reviews

492 Reviews of Steve Rayman Chevrolet - Service Center

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September 22, 2024

I scheduled oil Change and maintenance for a noisey air conditioner . Dropped car off at 7:30am. Got a call at 3:45pm telling me the a/c diagnosis machine hasn’t been working for 2 weeks and they couldn’t More

by LBComarda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camila and the manager
Sep 23, 2024 -

Steve Rayman Chevrolet responded

We're truly sorry to hear about your recent experience. It sounds like we missed the mark on communication and service, which is not what we strive for. We'd appreciate the opportunity to discuss this further and make things right. Please reach out when you can at the contact information provided, Thank you, Thomas Campbell - Service Manager - 678-424-2084

September 21, 2024

Professional smiling employees greeted with a willingness to assist me with what I needed. Each one gave excellent customer service finalizing picking up my vehicle. I’m grateful for their service. More

by DWASSANGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnell Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Dept
Sep 23, 2024 -

Steve Rayman Chevrolet responded

Thank you for sharing your experience! We're delighted to hear that our team at Steve Rayman Chevrolet provided excellent customer service and made the process smooth for you. Enjoy your new vehicle!

September 20, 2024

Nicolo was great! Definitely took care of everything. Great experience. Highly recommend Steve Raymon Chevy! More

by corypsims
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolo
Sep 20, 2024 -

Steve Rayman Chevrolet responded

We're delighted to hear that Nicolo provided a great experience for you at Steve Rayman Chevrolet! Thanks for the high recommendation and your support.

September 15, 2024

Fast oil change without appointment a g Kim was excellent advisor and let me know what my trailblazer needed and my options More

by Very Disappointed 😞
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kym
Sep 16, 2024 -

Steve Rayman Chevrolet responded

We're glad to hear you had a quick and efficient oil change experience at Steve Rayman Chevrolet! Kim will be pleased to know her assistance was appreciated. Thanks for sharing your feedback!

September 13, 2024

All lights come on dashboard while driving. My truck was not doing this before. Error messages appear More

by EVANSLARA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kam
Sep 13, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to hear about the issues you've encountered post-service. We'd like to resolve this for you and ensure your truck is back in working order. Please reach out directly so I can assist you further. Thank you, Thomas Campbell - Service Manager - 678-424-2084

September 13, 2024

It took 3 hours for an oil change and tire rotation with an appointment. Don’t understand how that is possible. More

by al.o.jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
Sep 14, 2024 -

Steve Rayman Chevrolet responded

We apologize for the long wait during your recent visit. We strive to provide timely service, and it's clear we fell short this time. Please reach out so we can discuss how to make things right. Thank you, Thomas Campbell - Service Manager - 678-424-2084

September 11, 2024

Great service team at Steve Rayman - looking forward to the next visit. Highly recommend their team to anyone! More

by scott.law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameyah Ransom
Sep 11, 2024 -

Steve Rayman Chevrolet responded

Thank you for the high recommendation! We're glad to hear our service team at Steve Rayman Chevrolet met your expectations. See you next time, Scott!

September 10, 2024

One of the worst experiences of my life. I have been coming here for a few years and this was the last time. Made an appointment for my A/C and was without my car for over a month. I spent m More

by charmaine2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Demetrius Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

I had a very poor experience at Steve Rayman Chevrolet. I was tricked into making uneducated decisions because I wasn't given the proper information and wasn't supported afterwards when I had questions. More

by chris.hart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
Sep 09, 2024 -

Steve Rayman Chevrolet responded

Chris, I'm really sorry to hear about your experience. We strive for transparency and support throughout the entire process, so it's concerning that this wasn't reflected during your visit. I'd like to discuss what happened in more detail and see how we can make things right. Please reach out when you have a moment. Thank you, Mitchell Beaty - General Sales Manager - 5125167348

September 06, 2024

Rear main seal job still has not been completed, as quoted or promised by Thomas Campbell. Original quote was received in March 2024. More

by colemanjamaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Campbell
Sep 09, 2024 -

Steve Rayman Chevrolet responded

We apologize for the delay in completing your rear main seal job. This is not the level of service we strive to provide, and I understand how frustrating this must be. Please reach out so we can address this issue promptly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

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