Steve Rayman Chevrolet - Service Center

I have had a terrible experience since I purchased my first american vehicle! Within 3-5 days of taking my vehicle, the ignition would not turn off! Thank God I was just up the street and someone was s first american vehicle! Within 3-5 days of taking my vehicle, the ignition would not turn off! Thank God I was just up the street and someone was still in the service dept. (It was close to 6pm) My seat belt froze within the first month and the dealer couldn't get it loose as well so the part was ordered but 3 days after being frozen the seat belt finally loosened. I didn't have the parts installed but I should have because the seat belt has frozen 3 or 4 more times since then and it takes up to 1 to 3 days for it to loosen; I haven't figured this out yet. I go in for my fist oil change and the dealer no longer accepts their points promotion when I bought the vehicle.(They could have honored at least the first free oil change) I have had an ongoing problem with something making noise in my suspension. The dealer states that there is nothing that they can see and the one day I drove with the service manager I couldn't duplicate the noise but the noise is very much there. I got the impression that service didn't want to take anything a part to actually find out. I was told that they test drove it and "eyeballed it" and nothing was seen or hear. I don't know if the vehicle is just not put together well. In the winter, it appears that the body has to be lubed a lot because when I go over a certain dip on a certain highway when the vehicle bounces it squeeks. No one in service has been able to tell me why other than that it needs lubing. Nobody seems to care about my experience. My last couple of visits, my oil life wasn't reset, I don't believe the 27 point inspection was done because I didn't get a sheet telling me what the results were from the inspection.(So I don't know about my tires, brakes, etc.) I have sold lots of cars by word of mouth to family, friends, and coworkers.(I would say somewhere between 50 to 100 vehicles) A lot of people trust my opinion. You better believe I'm telling people not to buy a Chevy. More

After the purchase of our 2011 Silverado, we regularly take it into Steve Rayman for all of our service needs. Paul Haney has continuously helped us each and every time, kept his word regarding appointmen take it into Steve Rayman for all of our service needs. Paul Haney has continuously helped us each and every time, kept his word regarding appointments with a very minimal wait time. Any question or concern we have had has been answered and taken care of the same day. I would recommend this dealership for top customer service, professional employees and great service! More