Steve Rayman Chevrolet - Service Center

I was on my way out of town on vacation, with the motorcycle loaded in the back of the truck. As I headed out of town, I sprang a leak in my thermostat housing pipe and started leaking coolant every motorcycle loaded in the back of the truck. As I headed out of town, I sprang a leak in my thermostat housing pipe and started leaking coolant everywhere. I tried a couple of parts houses on the way out to see if I could get a replacement and repair the truck but no one carried the part I needed. Starting to heat up, I headed to Steve Rayman to see if they could help me. Barely making it, I pulled up at the garages and immediately encountered Tibi. He was very friendly and helped with some water and pointed me to the Service/Parts desk. At the Parts desk, I had the pleasure of meeting Rick Sellers. He was super friendly and even more helpful. After checking his inventory and making calls to other locations, it looked as if I was stuck. Then, all of a sudden, Rick pulled some magic out of his hat and somehow had a part on it's way to the dealership - took less than 1 hour total time. Risk went above and beyond by finding the part on such short notice and having it delivered to me. He also handled this with a very friendly attitude. Tibi was extremely helpful with the truck. If I had to guess, Rick and Tibi were part owners of the dealership. They acted as if it where their dealership and they were taking care of a long-time friend. I could never have asked for a better experience. Brian Carroll '98 GMC Sonoma More

Good Man, smart and fast.. Fair assessment and great Good Man, smart and fast.. Fair assessment and great follow through. I could not ask for better attention. I would happily refer any of my fr Good Man, smart and fast.. Fair assessment and great follow through. I could not ask for better attention. I would happily refer any of my friends. More

This was my first visit to this dealership and the experience was WONDERFUL! Brad was so nice and accommodating. I was told my service would take an hour and it didn't even take that long. I'd seen experience was WONDERFUL! Brad was so nice and accommodating. I was told my service would take an hour and it didn't even take that long. I'd seen a program on this dealership and was so sorry I had bought my car elsewhere before I'd seen it. The waiting area is beautiful and so high tech. I can't wait til I have to go back! I will recommend Steve Rayman to everyone I know! More

Brad understands and demonstrates what customer service is all about. He has consistantly looked after my vehicle's service and maintenance needs. The level of Brad's customer service has allowed me to fee is all about. He has consistantly looked after my vehicle's service and maintenance needs. The level of Brad's customer service has allowed me to feel confident that I have found a place to take care of my vehicle; this means that I have also found where I will look for a new vehicle, when it is time to replace my current one. More

So here is my story...2002 Montecarlo in good body condition and 171,000 miles...transmission failing...i love the car, so after discussing this issue with my service manager Tim Whitton, who has been condition and 171,000 miles...transmission failing...i love the car, so after discussing this issue with my service manager Tim Whitton, who has been my go to man for 9 years, i decided to pay $3000 to replace transmission last August...everything was OK until December when I heard metal scraping from under the hood...took car back to dealership...had to rent a car at my expense, but if it was the transmission, labor and parts was totally covered under the 100,000 mile warranty..car rental was not covered...i didn't understand why I had to pay for the car rental since the transmission certainly should not have failed me in that short time. Transmission was repaired in 3 days. 3 days of car rental at my expense = $116. Here comes the good part...Billy (Supervisor) told me that since I was a loyal customer, they would try to work something out for me, perhaps sharing the cost of my car rental. To my surprise, in the mail, I received a check from Steve Rayman Chevrolet for $116, which was full reimbursement for the car rental. That really did exceed my expectation...On a final note, I really do believe in Tim and Billy, that they do want customers like me to remain loyal. Thank you guys ! More

I'm happy that I left Superior Chevrolet and joined Steve Rayman's Chevrolet for two thumbs up service!! - Thanks for a great experience... - Maryanna Ransom (aka Tamu Posey)... Rayman's Chevrolet for two thumbs up service!! - Thanks for a great experience... - Maryanna Ransom (aka Tamu Posey)... More

Service performed October 15th. Again for the 2nd consecutive time, I don't believe the 27 point inspection was done. I wasn't given the inspection sheet the first time. The second time I had to as consecutive time, I don't believe the 27 point inspection was done. I wasn't given the inspection sheet the first time. The second time I had to ask for it and I know some of the info is not correct because I took the vehicle within the same week to another Chevy dealer and a 3rd party independent service chain and both stated that the tread depth is not true as listed on the inspection sheet; it's suggested that I actually need 2 tires. The Steve Rayman tech listed tread depth as 6/32 on all tires. The 2 tires on the rear actual tread depth was 3/32 or 2/32; I don't remember which one now. Also stated on the inspection sheet, the psi is listed as 35. When I left the service dept. the psi showing on the vehicle's info center read 42 on 2 tires, 40 on the other 2 tires. As of Nov. 13th, the lowest psi I have noticed was 37 and that's on days it's really cold. I also was not told of any problems or concerns regarding the vehicle. There was a statement "40k past due" listed. I didn't know what that meant; I assumed that it meant that my oil change was past due the 40k mileage mark. I wasn't told what this meant until I went to service for another issue on November 11th. More

My husband and I purchased a brand new car from Steve Rayman last summer that we have enjoyed very much. This year, after a poorly done oil change at a local car wash, our engine was ruined. We were Rayman last summer that we have enjoyed very much. This year, after a poorly done oil change at a local car wash, our engine was ruined. We were devastated, this was our first new car! We immediately brought the car to your dealership. Billy Hembree, Janet and all of the good people at Steve Rayman were reassuring and handled every aspect of the repairs. From dealing with the company to securing reimbursement for a new engine, to handling our rental to returning our car as good as new, we couldn't be more pleased with how professional they were. They went above and beyond for us at every turn. Because of their knowledge, capability and attitude, what could have been a very upsetting experience turned into one that would make us recommend the dealer to anyone who asks. More

I purchased a vehicle from Steve Rayman on last year in June 2010. Since last year I have had to have several major repair work done on this vehicle. Each time I take this vechicle for service it is always June 2010. Since last year I have had to have several major repair work done on this vehicle. Each time I take this vechicle for service it is always something major that is needed. And most of the time when a recommendation is stated it has already been done which tells me they are not keeping good records of service they provide to vehicles. On my last visit on August 22, 2011 I recieved the worse service ever!!!! My water pump needed replacing and it was suppose to be covered under my life time warranty that was given to me at the time of my purchase but I was denied due to my contract being illegally atlered without my knowledge. It was at this time that I found out that the contract I recieved from the this dealer had been illegally altered after it was given to me without my knowledge of this. I only found this out after I spoke with the vendor who honors the contract stating that the copy of the contract I had was different from the one they had and that is why they denied my claim. The vendor did fax me a copy of the contract they had to show proof that the one I had in my possession was different and had been altered. I brought this to the dealer and service manager attention but no one has even followed up with me regarding this serious matter as of today. I was treated so harshed and rude by the service department when trying to get this matter resolved. This matter still has not been resolved..... More

When I entered the service department Mike? was there and waited on me immediately. He said it wouldn't take long to have my oil changed. Then as I was walking into your service area to wait for my vehicle E waited on me immediately. He said it wouldn't take long to have my oil changed. Then as I was walking into your service area to wait for my vehicle Enrique spotted me and came right over. He wanted to make sure that I was already taken care of. Both were very friendly and courteous and wanted to ensure my stay was comfortable and accommodating. This customer service was above and beyond what I expected. Thank you guys. More