Steve Rayman Chevrolet - Service Center

Service performed October 15th. Again for the 2nd consecutive time, I don't believe the 27 point inspection was done. I wasn't given the inspection sheet the first time. The second time I had to as consecutive time, I don't believe the 27 point inspection was done. I wasn't given the inspection sheet the first time. The second time I had to ask for it and I know some of the info is not correct because I took the vehicle within the same week to another Chevy dealer and a 3rd party independent service chain and both stated that the tread depth is not true as listed on the inspection sheet; it's suggested that I actually need 2 tires. The Steve Rayman tech listed tread depth as 6/32 on all tires. The 2 tires on the rear actual tread depth was 3/32 or 2/32; I don't remember which one now. Also stated on the inspection sheet, the psi is listed as 35. When I left the service dept. the psi showing on the vehicle's info center read 42 on 2 tires, 40 on the other 2 tires. As of Nov. 13th, the lowest psi I have noticed was 37 and that's on days it's really cold. I also was not told of any problems or concerns regarding the vehicle. There was a statement "40k past due" listed. I didn't know what that meant; I assumed that it meant that my oil change was past due the 40k mileage mark. I wasn't told what this meant until I went to service for another issue on November 11th. More

My husband and I purchased a brand new car from Steve Rayman last summer that we have enjoyed very much. This year, after a poorly done oil change at a local car wash, our engine was ruined. We were Rayman last summer that we have enjoyed very much. This year, after a poorly done oil change at a local car wash, our engine was ruined. We were devastated, this was our first new car! We immediately brought the car to your dealership. Billy Hembree, Janet and all of the good people at Steve Rayman were reassuring and handled every aspect of the repairs. From dealing with the company to securing reimbursement for a new engine, to handling our rental to returning our car as good as new, we couldn't be more pleased with how professional they were. They went above and beyond for us at every turn. Because of their knowledge, capability and attitude, what could have been a very upsetting experience turned into one that would make us recommend the dealer to anyone who asks. More

I purchased a vehicle from Steve Rayman on last year in June 2010. Since last year I have had to have several major repair work done on this vehicle. Each time I take this vechicle for service it is always June 2010. Since last year I have had to have several major repair work done on this vehicle. Each time I take this vechicle for service it is always something major that is needed. And most of the time when a recommendation is stated it has already been done which tells me they are not keeping good records of service they provide to vehicles. On my last visit on August 22, 2011 I recieved the worse service ever!!!! My water pump needed replacing and it was suppose to be covered under my life time warranty that was given to me at the time of my purchase but I was denied due to my contract being illegally atlered without my knowledge. It was at this time that I found out that the contract I recieved from the this dealer had been illegally altered after it was given to me without my knowledge of this. I only found this out after I spoke with the vendor who honors the contract stating that the copy of the contract I had was different from the one they had and that is why they denied my claim. The vendor did fax me a copy of the contract they had to show proof that the one I had in my possession was different and had been altered. I brought this to the dealer and service manager attention but no one has even followed up with me regarding this serious matter as of today. I was treated so harshed and rude by the service department when trying to get this matter resolved. This matter still has not been resolved..... More

When I entered the service department Mike? was there and waited on me immediately. He said it wouldn't take long to have my oil changed. Then as I was walking into your service area to wait for my vehicle E waited on me immediately. He said it wouldn't take long to have my oil changed. Then as I was walking into your service area to wait for my vehicle Enrique spotted me and came right over. He wanted to make sure that I was already taken care of. Both were very friendly and courteous and wanted to ensure my stay was comfortable and accommodating. This customer service was above and beyond what I expected. Thank you guys. More

I have had a terrible experience since I purchased my first american vehicle! Within 3-5 days of taking my vehicle, the ignition would not turn off! Thank God I was just up the street and someone was s first american vehicle! Within 3-5 days of taking my vehicle, the ignition would not turn off! Thank God I was just up the street and someone was still in the service dept. (It was close to 6pm) My seat belt froze within the first month and the dealer couldn't get it loose as well so the part was ordered but 3 days after being frozen the seat belt finally loosened. I didn't have the parts installed but I should have because the seat belt has frozen 3 or 4 more times since then and it takes up to 1 to 3 days for it to loosen; I haven't figured this out yet. I go in for my fist oil change and the dealer no longer accepts their points promotion when I bought the vehicle.(They could have honored at least the first free oil change) I have had an ongoing problem with something making noise in my suspension. The dealer states that there is nothing that they can see and the one day I drove with the service manager I couldn't duplicate the noise but the noise is very much there. I got the impression that service didn't want to take anything a part to actually find out. I was told that they test drove it and "eyeballed it" and nothing was seen or hear. I don't know if the vehicle is just not put together well. In the winter, it appears that the body has to be lubed a lot because when I go over a certain dip on a certain highway when the vehicle bounces it squeeks. No one in service has been able to tell me why other than that it needs lubing. Nobody seems to care about my experience. My last couple of visits, my oil life wasn't reset, I don't believe the 27 point inspection was done because I didn't get a sheet telling me what the results were from the inspection.(So I don't know about my tires, brakes, etc.) I have sold lots of cars by word of mouth to family, friends, and coworkers.(I would say somewhere between 50 to 100 vehicles) A lot of people trust my opinion. You better believe I'm telling people not to buy a Chevy. More

After the purchase of our 2011 Silverado, we regularly take it into Steve Rayman for all of our service needs. Paul Haney has continuously helped us each and every time, kept his word regarding appointmen take it into Steve Rayman for all of our service needs. Paul Haney has continuously helped us each and every time, kept his word regarding appointments with a very minimal wait time. Any question or concern we have had has been answered and taken care of the same day. I would recommend this dealership for top customer service, professional employees and great service! More