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Steve Rayman Chevrolet - Service Center
Smyrna, GA
492 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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492 Reviews of Steve Rayman Chevrolet - Service Center
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September 19, 2017
Martin Breig in your service department I am writing a long overdue letter to you to tell you how much I appreciate Martin Breig. I met Martin years ago when another garage damaged my engin I am writing a long overdue letter to you to tell you how much I appreciate Martin Breig. I met Martin years ago when another garage damaged my engine due to negligence. Martin and I went through months of nonsense with this company and their insurance agent and Martin never wavered. He insured that they put a brand new engine in my car. I cannot tell you how thankful I was to have him deal with these people. Also, when I have needed any maintenance and repair, Martin is so efficient in his correspondence with me about any issue. He will either have a loner car for me or if I need a rental as I did with the above situation. Martin is a true professional!! He should be highly commended for all he deals with and maintains his positive attitude and his trustworthiness. You are very lucky to have him on your staff!! I hope you share this information with Mr. Steve Rayman!! More
by Sheri
Employees Worked With
Martin Breig
August 18, 2017
Exceptional Service I always receive exceptional service and they take good care of my vehicle. They make it so easy to get in and get out without a lot of hassle. I always receive exceptional service and they take good care of my vehicle. They make it so easy to get in and get out without a lot of hassle. More
by Myhusbandscar
Employees Worked With
Tim Whitton
August 11, 2017
2011 camaro ss ac problems resolved pressure switch Very satisfied with the service dept, Sonya brown was, very kind and professional in helping me resolve the ac problems in my 2011 ss. My warranty r Very satisfied with the service dept, Sonya brown was, very kind and professional in helping me resolve the ac problems in my 2011 ss. My warranty ran out 3 days prior and she worked with gm to get covered. Thank you. More
by kristi18
Employees Worked With
Sonya brown
June 06, 2017
Air condition not working I received excellent service in diagnosing and scheduling the replacement of an air conditioner compressor and hose once the cause of inefficient coo I received excellent service in diagnosing and scheduling the replacement of an air conditioner compressor and hose once the cause of inefficient cooling was identified. More
by bobbycrumb
Employees Worked With
Tim Whitton
March 24, 2017
Reliable My experience with the service department has always been positive. The team has always taken care of me and made sure my car was reliable. I am in a My experience with the service department has always been positive. The team has always taken care of me and made sure my car was reliable. I am in and out in a reasonable amount of time. More
by christyscott313@yahoo.com
Employees Worked With
Mark Fetter
March 15, 2017
Great service and people. A very great experience. Will recommend this dealership to any and all of my friends. Have always taken my vehicles to this dealership for service. A very great experience. Will recommend this dealership to any and all of my friends. Have always taken my vehicles to this dealership for service. More
by BBjpatrick
Employees Worked With
Anna, Tim Whitton
January 11, 2017
Reggie Perry provides excellent service Reggie has a great attitude and takes care of me and my Tahoe. I also get my vehicle back in the promised time. I also love the shuttle to my office Reggie has a great attitude and takes care of me and my Tahoe. I also get my vehicle back in the promised time. I also love the shuttle to my office from the dealership. More
by NithinATL
Employees Worked With
Reggie Perry
November 16, 2016
My Experience This is for the service department. I let my first “scammy” experience with you slide 2 years ago but after it happened again last week I am obligate This is for the service department. I let my first “scammy” experience with you slide 2 years ago but after it happened again last week I am obligated to share it with others so they don’t fall for the bait. My story is this. I recently had my wheels stolen off my Tahoe. After the insurance company put new wheels back on it would shake hard after hitting 70/75. Had tires re balanced by several shops and nothing fixed it. Took it to Steve Rayman to get it looked at. First day in there they said it was an alignment issue and fixed alignment (and also upsold me on sway links for my suspension but I will consider that decently legit, I think?). No big deal. Tahoe still shook. Took it back in the next day. Said two of my brand new Michelin tires were “out of road force spec”. Said tires needed total replacement for $560 or something like that. At that point I called my insurance company back and they said if that was the case I needed to go to Jim Ellis in Buford b/c that is who they have their account with and if something did need to be replaced they are the ones who have to do it. I told this to Steve Rayman and had them not do anymore work on it and paid them $120 I guess to do the “road force check”. Anyways, went to Jim Ellis on Saturday and the techs there did the road force check on my tires and said they were perfectly fine. Well inside the road force spec of 26 pounds per tire (under 20 on each) when Steve Rayman said 2 of them were at 32 and 35. The Jim Ellis guys almost laughed when I told them that I was told they were out of road force spec b/c it probably only happens about one out of every 10,000 tires with Michelin's. That is the reason you buy Michelin's, so you don't have to deal with this crap. Long story short, Steve Rayman either #1 flat out lied to me to try and sell me 2 new tires I didn’t need or #2 has a broken road force testing machine. Maybe I would know if my “service advisor” would respond to my emails regarding the different test results I received at Jim Ellis (crickets). Normally I would give the benefit of the doubt and just go somewhere else and not write a bad review. This is probably the only bad review I have ever written. The reason I’m doing it now is b/c this is not the only time I have felt cheated leaving that service department. A few years back I went in for a transmission fluid change and the service guy called me saying my transmission fluid pump is leaking fluid everywhere and needs to be changed for a cool $1,500. I had never noticed a leak or anything like that and said no thanks not today. Took it in to another shop that I trust and the guys said it was perfectly fine. I’m sorry but lightening doesn’t strike twice. Don’t be fooled by their incredibly friendly “service advisors” that come to greet you. They know what they are doing and are very good at. Once you tell them you are not going to buy the additional xxxx they try and sell you they become a different person. Night and day. They are out for a sale. I have no doubt each of the "service advisors" have sales goals they are trying to meet just like the guys on the floor do who are selling new cars. No thanks. I’ll take my business elsewhere. More
by davepar3
Employees Worked With
Martin Breig
November 10, 2016
Best Service Consultant Martin is very patient and concerned about the car service needed. Always gives me quality care and takes the time to listen to my needs. Martin is very patient and concerned about the car service needed. Always gives me quality care and takes the time to listen to my needs. More
by Lads
Employees Worked With
Martin Breig
October 13, 2016
Fast and Friendly Service Brought vehicle in for 25000 mile oil change and check up. Everyone in service dept. is always helpful and friendly. Martin is always pleasant and t Brought vehicle in for 25000 mile oil change and check up. Everyone in service dept. is always helpful and friendly. Martin is always pleasant and takes the time to explain what's been done, and what ill need in the future. More
by turner
Employees Worked With
Martin Breig
