Steve Rayman Chevrolet - Service Center

Dropped our daughters car off and they will not call us back in service. We call and left on hold for 10 mins and just hang up on you.So far this place is a joke and mismanaged. I would not go to this plac back in service. We call and left on hold for 10 mins and just hang up on you.So far this place is a joke and mismanaged. I would not go to this place for service. More

Este dealer me cobro muy caro por arreglar mi carro y lo tuve que llevar 2 veces por que me salia la luz del motor y me querían cobrar otra ves y no se si enverdad le cambiaron las piezas no lo volveré a ll tuve que llevar 2 veces por que me salia la luz del motor y me querían cobrar otra ves y no se si enverdad le cambiaron las piezas no lo volveré a llevar otraves Ai 2200 dollares por.camviar termostato bateria y temperatura sensor rodadura de dinero More

I had a unfortunate incident with truck at Steve Raymond Chevrolet. I paid for services that the advisor said I needed bit when I got my truck, not only was my truck doing the same thing but white letter ti Chevrolet. I paid for services that the advisor said I needed bit when I got my truck, not only was my truck doing the same thing but white letter tire had been replaced with a black wall tire. But I can say Steve Raymond Chevrolet took care of it, and that's all I can ask. More

In 2019, Steve Rayman sold to ZTMotors. As with sales, changes come a little while after. Unfortunately the Service Department has completely turned over and the old guard of Martin, Ray and others have a changes come a little while after. Unfortunately the Service Department has completely turned over and the old guard of Martin, Ray and others have all gone. The service now is absolutely terrible. Four days having the car with no update other than parts are on the way. When I call, Brandon says, " I am with a customer, let me get out from under them then I will call you back" Nothing. Just find somewhere else. Seriously, no constructive comments are going to help this dealership. More

On March 29, 2021, I arrived at Steve Rayman's service department a little after 10 am for an oil change with a tire rotation on my Silverado Z71. I was told by my service advisor that there will be a bit department a little after 10 am for an oil change with a tire rotation on my Silverado Z71. I was told by my service advisor that there will be a bit of a wait as there were several customers that were ahead of me for the same thing; That was fine because there is always a bit of a wait at the dealership. Around 11:10 am my service advisor informed me that the oil change was completed but I needed front and rear brakes; I told him that was fine to replace them I was already here, I was told I should take 1 ½ hour to 2 hours. So, I was looking for my vehicle to be finished at least by 1:00 or 1:30 pm. At 2: 30 pm I asked for a status update my service advisor called and he was told that it was being worked on and it should not be much longer. I patiently waited and at 3:50 pm I asked for another status I was told the same thing. So many other customers came and left while I was still sitting in the waiting room. My vehicle was brought around at 5: 30 pm so I was quite upset that was 7 ½ hours for me to leave. What made me even more upset is that the tech put on my Invoice that everything was completed by 12:24 pm and it was clearly not. The last time I came in for an oil change was early in the morning I sat there for 4 hours but the tech put on the paperwork that I basically there for an hour. It this the common practice of the dealership to have customers sitting almost 8 hours for basic service but the tech lies on the paperwork about competition time. If they want proof the manager to need rewind the camera, this was utterly ridiculous. If I could rate a negative 10 I would. I wonder how many times customers have sat in the waiting area for hours but their invoice says they have only been there for an hour or two. More

Came into the dealership yesterday. Got an assessment on my vehicle. Stated that I needed a part that will stop my car from overheating. Paid over $400 to get the problem resolved. Later that evening, I exp my vehicle. Stated that I needed a part that will stop my car from overheating. Paid over $400 to get the problem resolved. Later that evening, I experienced the same issues. Came back in today and all of a sudden, I need $1700 worth of work done. The technician Charles got irate and hysterical because I wanted an understanding of why he didn’t see the problem yesterday. It’s MY car and I PAID my hard earned money so I should be entitled to an explanation. These people charge ridiculous amounts of money for hours of labor for something that literally takes 15-20 mins to do and don’t want to thoroughly check your vehicle. The service is horrible! More

Mike Fryer- Very Rude and told me not to come back to his service shop!! Bad with customer service. I Will never go there again. service shop!! Bad with customer service. I Will never go there again. More

Mike Fryer didn't care.. I had repairs done on my Silverado for an issue that I feel should have been covered under the warranty. I spoke with the manager Mike Fryer (Service I had repairs done on my Silverado for an issue that I feel should have been covered under the warranty. I spoke with the manager Mike Fryer (Service manager) and wasn't given satisfaction. There is a recall on the braking system. I had brakes and pads replaced prior to a recall that took place a couple of months later. He claimed that the recall did not cover the pads and rotors. But my truck had less than 30,000 miles on the truck. He said it was because of stop and go traffic, and that is not the case because I do not commute in stop and go traffic. I work from home. I will be filing a complaint on the BBB because I feel like I should be reimbursed for the rotors and service fees. I am very disappointed about the quality of the products. More

They’ve got a Service Advisor with Street Attitude rudeness I had an appointment that was setup with Chevy HQ customer service getting involved as I’d a particular request I wanted to be accommodated. When sett I had an appointment that was setup with Chevy HQ customer service getting involved as I’d a particular request I wanted to be accommodated. When setting up the appointment over the phone a few days ago I explained in detail about what I wanted and their Service Advisor, Reggie, completely agreed “professionally” to accommodate my request. However, on the day of the appointment (today) when I was trying to see how my request is going to be addressed he went completely berserk rude, loud and displayed street attitude that should never have a place in working environment such as an authorized auto dealership. You won’t experience that kind of behavior even at ordinary local auto shops! Unbelievable. He finally said I can go to another shop if I wanted to which I instantly agreed and immediately got the xxxx out of his face! My goodness, I’ve never experienced that kind of loud rude street attitude at any auto service shops. Reggie should have known better how to carry himself even if his customers are annoying. Totally unfit for a position that puts him to interact with customers. More

Duped Payed $1500.00 worth of work that didn’t fix the issue! Long story short... motor blown and they not only refuse to fix it but they refused to let me Payed $1500.00 worth of work that didn’t fix the issue! Long story short... motor blown and they not only refuse to fix it but they refused to let me talk to the general manager! Everyone from the sales department to the service center to the receptionist were very rude and not understanding! More