Steve Rayman Chevrolet - Service Center

Service Manager totally unprofessional. He has no respect for the customer experience. For example, he called a meeting with all the service advisors while customers waited to be assisted. He has no respect for the customer experience. For example, he called a meeting with all the service advisors while customers waited to be assisted. More

Not good service. It takes to long for oil change 3 1/2 hour. When I first arrived no one helped me. I had to ask for help. Terrible service. It takes to long for oil change 3 1/2 hour. When I first arrived no one helped me. I had to ask for help. Terrible service. More

Great service advisor Keep up with great customer service .five stars on the service thanks .five stars on the service thanks More

The waiting area is terribly dirty and outdated. The service staff is hardly ever in their offices and they don’t even wash your car or put mats and paper over the seats. The service staff is hardly ever in their offices and they don’t even wash your car or put mats and paper over the seats. More

Jennifer Burton, Service Advisor was very helpful, courteous, and professional. She assisted me in utilizing my Chevrolet credits and was very helpful in explaining the level of services provided to m courteous, and professional. She assisted me in utilizing my Chevrolet credits and was very helpful in explaining the level of services provided to my car and potential and anticipated services required in the next 4 to 6 months. More

Not a good experience. Called and said car was completed. It was not the case. I had to wait an hour and half for a “completed” car. Then got stuck with a $400 bill for an Called and said car was completed. It was not the case. I had to wait an hour and half for a “completed” car. Then got stuck with a $400 bill for an oil change. More

They had my car 2 days without telling me they were keeping it over night, They dropped off my vehicle & left it in a reserved spot & got me ticketed. There was no paperwork dropped off with my car so keeping it over night, They dropped off my vehicle & left it in a reserved spot & got me ticketed. There was no paperwork dropped off with my car so I have no idea what or if anything was done to my vehicle at all. This has been a terrible process to get these issues resolved. More

Had a lot of reps available. We’re a little slow in doing the work. Was told it would be an hour for an oil change and tire rotation. Took 2 hours. We’re a little slow in doing the work. Was told it would be an hour for an oil change and tire rotation. Took 2 hours. More

No communication from anyone. Car in for warranty repairs, water pump, over 2 weeks and no one would return a call. Poor customer service Car in for warranty repairs, water pump, over 2 weeks and no one would return a call. Poor customer service More

The mechanic didn’t do what I asked he suggest something and did it without notifying me. When I got home my car never started back up. I went to the auto part store and purchased the part I originally aske and did it without notifying me. When I got home my car never started back up. I went to the auto part store and purchased the part I originally asked Steve Rayman Chevrolet for and installed it myself with a YouTube video and I realized I paid Chevrolet over 1500 for an oil change and an extra key. More