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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
499 Reviews

500 Reviews of Steve Rayman Chevrolet - Service Center

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December 13, 2023

Very poor communications. Did not respond timely and did not keep us updated. This not just this visit, it all visits. More

by tmr0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Dec 13, 2023 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience with our communication. We strive for timely and clear updates, so it's disappointing to see we've missed the mark on multiple occasions. I'd like the opportunity to make things right - please feel free to reach out at a time that suits you best. Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 08, 2023

I am thankful for the pleasant experience I had with Gregory in the Service Dept. He listened intently, verified my concerns by restating them to me, and made sure that the mechanics knew exactly what w More

by AMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
Dec 08, 2023 -

Steve Rayman Chevrolet responded

We're so glad to know that Gregory and our Service Department at Steve Rayman Chevrolet were able to provide you with a pleasant experience. We always aim for clear communication, respect, and patience in all we do. Thank you for trusting us with your vehicle's needs!

December 06, 2023

Staffing issues with the service dept are an issue, Jennifer is very helpful and takes the extra steps to get things done. More

by davehorton2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
Dec 07, 2023 -

Steve Rayman Chevrolet responded

Dave, I'm sorry to read about the staffing issues you've experienced. We're grateful for your kind words about Jennifer and her efforts in providing excellent service. Your feedback is important as we work on improving our team's efficiency. If there are any further concerns or suggestions you'd like to share, please don't hesitate to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 04, 2023

I bought my Tahoe from Steve Rayman and I've used they service dept to keep my Tahoe running great. More

by cozrenee50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the young black man but he was awesome in the service dept.
Dec 04, 2023 -

Steve Rayman Chevrolet responded

Thanks for putting your confidence in the team at Steve Rayman Chevrolet! Here's to many smooth and happy miles in your Tahoe - see you down the road at your next service!

December 04, 2023

This was a very pleasant experience and a quick turnaround. Mateo (sp) and Jenifer are awesome!!! More

by slwilson256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo and Jennifer
Dec 04, 2023 -

Steve Rayman Chevrolet responded

We love to hear Mateo and Jenifer made your Steve Rayman Chevrolet visit so wonderful. Thanks for taking the time to share your feedback with us!

December 03, 2023

Great service and wonderful staff able to bill out in installments all car repairs with cheap down payment. More

by ALEXANDER1651
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Dec 04, 2023 -

Steve Rayman Chevrolet responded

Alexander, we're glad to know you had a great experience with our team at Steve Rayman Chevrolet! We strive to make car repairs as affordable and manageable as possible for our customers. Thanks for your review!

December 03, 2023

This place is a rip off. Do not spend your hard earned money here. You have been warned. More

by MHOLNAIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Dec 04, 2023 -

Steve Rayman Chevrolet responded

I would like to understand what happened during your visit to make sure we are providing all customers with a 5-star experience going forward. If you're willing to share the details, would you consider reaching out? Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 02, 2023

Everything was great. Despite dealing with problems out of its control they accommodated me to resolve my transmission problem More

by Darrelljones44149
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Dec 04, 2023 -

Steve Rayman Chevrolet responded

Darrell, we're glad to know that our team at Steve Rayman Chevrolet was able to assist you with your transmission issue. We always strive for great service, even in challenging situations. Thanks for the review!

December 02, 2023

Usually slow getting service even with appointments. Very quick turnaround this time. Jennifer is amazing. More

by mikecape1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Dec 04, 2023 -

Steve Rayman Chevrolet responded

Mike, we're glad to know your recent visit was quick and efficient! Jennifer will be pleased to read your kind words. Thanks for choosing Steve Rayman Chevrolet!

November 30, 2023

I let them know prior to coming what the issue was and confirmed via phone it was under warranty. I brought it in, they said they’d update me during the day, I called 3 times for an update and couldn’t ge More

by nicolebiancofiore
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
Nov 30, 2023 -

Steve Rayman Chevrolet responded

Nicole, I'm sorry to hear you've not enjoyed servicing your vehicle with us. We strive for clear communication, efficiency, and reliable service, so it's disappointing to know we've left you with a different impression. Rest assured that I'll be sharing your feedback with our team to ensure our work improves in the future. If you'd like to discuss this further or have any other past concerns you'd like to share, please reach out to me directly using the number I've included below. I appreciate your time and hope you'll give us another chance to provide you with the top-notch service we expect. Thank you, Thomas Campbell - Service Manager 678-424-2084

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