Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
498 Reviews

498 Reviews of Steve Rayman Chevrolet - Service Center

Sort by
January 24, 2024

The new payment sysrtem had problems charging my credit card twice, also had to use a second card due to this system error.. More

by Jamie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
Jan 28, 2024 -

Steve Rayman Chevrolet responded

Jamie, I'm sorry to learn about the trouble you had with our payment system. This isn't typical and we'd like to look into this for you. Please reach out so that we can work on resolving any issues promptly. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com

January 23, 2024

Service was delayed for a part that was under warranty, it was very inconvenient to go back and forth to the dealership to accomplish what I came to get done several times. Needs improvement on customer se More

by BROWNIE32NK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rasheed
Report | Print
Jan 23, 2024 -

Steve Rayman Chevrolet responded

We're sorry to read about the inconvenience you experienced due to delays in service. We understand how frustrating this can be and we appreciate your feedback as it helps us improve our customer experience. We'd like an opportunity to make things right, so please reach out when you have a moment. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 23, 2024

The worst service I ever experienced with a service department…they lied about everything …never answered the phone…and never gave accurate eta More

by abronner23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Report | Print
Jan 23, 2024 -

Steve Rayman Chevrolet responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've fallen short in this instance. We'd like to learn more about what happened so we can address these issues directly - please reach out when you have a moment. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 22, 2024

The wait was too long. I had an appointment at 9an got out after 2pm. More

by kish756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Jan 22, 2024 -

Steve Rayman Chevrolet responded

I'm very sorry to see that you were not satisfied with your experience, as we strive to deliver an efficient service for our guests and it is never our intention to inconvenience them. If you'd like to discuss your visit further, feel free to reach out to me directly so that I can help. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 22, 2024

Poor communication and general lack of effort. The car was dropped and and didn’t revive any service for two days and no authorization of repair was granted. More

by austintoro38600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Report | Print
Jan 22, 2024 -

Steve Rayman Chevrolet responded

We're sorry to read about your experience. It's our goal to provide efficient and effective service, so it's disappointing that we didn't meet those expectations this time around. We'd like the opportunity to discuss this further with you. If you're willing to speak with me, please feel free reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 21, 2024

Could be better, My coupon wasn’t even looked at and was told what wasn’t honored such as a tire rotation with my oil change, when clearly it stated that it does on my coupon which they were trying to charg More

by Shenise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Report | Print
Jan 22, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about the confusion with your coupon. We strive for clear and accurate communication, especially when it comes to pricing. I'd like the opportunity to look into this further and make things right if possible - please reach out at your earliest convenience so we can discuss this in more detail. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 20, 2024

Good job done great job great job great job keep it up thank you for everything More

by shakiralanereid71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Brian Barrett
Report | Print
Jan 22, 2024 -

Steve Rayman Chevrolet responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Steve Rayman Chevrolet!

January 20, 2024

Dealership is nice service is alright but just a little slow but would probably use them again. More

by KTB2774
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Report | Print
Jan 22, 2024 -

Steve Rayman Chevrolet responded

I'm sorry that we didn't leave a better impression during your visit. I would appreciate the opportunity to learn more about what transpired in order to improve your experience going forward. Please contact me at your earliest convenience. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 17, 2024

The professionalism is just non existent. I dropped my car off first thing in the morning making myself late to work. Only to get off and find out my car had not been touched. Rahshi attitude More

by sobored514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoffrey Randall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rahshi zero stars.
Report | Print
Jan 17, 2024 -

Steve Rayman Chevrolet responded

While I'm glad to know that Reggie was able to assist in resolving your issues, I'm sorry to learn about the rest of your experience and the inconvenience it caused. This does not reflect our commitment to customer service, and we appreciate you bringing this problem to our attention. If you'd like to share any other concerns or feedback, please get in touch with me. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 15, 2024

Service advisor very friendly. Service performed in timely manner. overall good experience with this visit More

by wilsonanita70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Report | Print
Jan 15, 2024 -

Steve Rayman Chevrolet responded

We're glad to know that you had such a good experience working with our service team at Steve Rayman Chevrolet. We appreciate your business and hope to see you again for another efficient service!

1
...
21
22
23
...
50