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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
498 Reviews

498 Reviews of Steve Rayman Chevrolet - Service Center

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February 07, 2024

Thomas and Reggie solved the problem- great experience overall! I am very pleased with the outcome. More

by kathycomella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, Reggie, Brian Barrett
Feb 08, 2024 -

Steve Rayman Chevrolet responded

Kathy, we're so glad to know that Thomas and Reggie were able to assist you at Steve Rayman Chevrolet. Thanks for sharing your positive experience with us!

February 05, 2024

I was scheduled for a oil change on a Thursday afternoon and they were very busy. I was greeted after a short time. I didn't see Scott who was my assigned Service Advisor. Reggie assured me that I would be More

by jennh2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
Feb 05, 2024 -

Steve Rayman Chevrolet responded

We appreciate your patience during our busy times and are glad Reggie was able to assist you at Steve Rayman Chevrolet. Thank you for sharing your experience. We look forward to serving you again in the future!

February 04, 2024

Super fast and great service. Came in and customer service was excellent. Thank you so much! More

by Alex Repas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Feb 05, 2024 -

Steve Rayman Chevrolet responded

The team at Steve Rayman Chevrolet loves seeing great reviews! Thank you, Alex!

February 02, 2024

The first salesperson that I got was extremely rude arrogant and condescending then when I come back and I decide on the car then the financing part changes because I was supposed to have a 8.08% then More

by bonenhimer3904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Feb 05, 2024 -

Steve Rayman Chevrolet responded

I'm sorry your experience has fallen short of expectations. We strive for transparency and professionalism in all our dealings, so it's concerning that you've had such a frustrating time with us. I'd like the opportunity to address these issues directly and work toward a resolution - please reach out when you have a moment. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com

February 02, 2024

The service writer was welcoming and kept me posted on the progress of my service request. More

by PHILNORMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie
Feb 05, 2024 -

Steve Rayman Chevrolet responded

We are glad to hear that the team kept you up to date throughout your service visit. Thank you for choosing Steve Rayman Chevrolet!

January 31, 2024

Customer service was not what I expected. I’m sorry to say but it was sucks More

by bazileraymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoffrey Randall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Barrett
Feb 01, 2024 -

Steve Rayman Chevrolet responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in discussing this further, would you please reach out at your convenience? Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 31, 2024

I had some Great Customer Service from Jamie Martin, new Parts Director at Steve Rayman Chevrolet. He went above & beyond in securing & communicating to me the acquisition of some difficult parts for my SSR More

by asullivan423
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
Feb 01, 2024 -

Steve Rayman Chevrolet responded

We're glad to know that Jamie was able to assist you with your parts needs. We appreciate the shout-out and we'll make sure he gets the recognition at Steve Rayman Chevrolet!

January 28, 2024

Excellent customer service. At no time did I not know what was going on with my vehicle More

by TIMOTHY.DICKERSON1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Jan 29, 2024 -

Steve Rayman Chevrolet responded

The team at Steve Rayman Chevrolet loves seeing great reviews! Thank you, Timothy!

January 27, 2024

My oil was change and tire rotation. My tire monitoring system does not work the same way it did prior my service. No reading on. The tires and I can’t get the service manager to call b More

by CWALTER45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reggie
Jan 28, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to learn about the issues you're experiencing with your tire monitoring system after your recent service, and for any delay in our communication. This is not the level of customer care we aim to provide. I'd like to personally assist you in resolving this matter as soon as possible. I will look for your messages but if I cannot find them I will not be able to find your number with the username provided, so please reach out to me directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

January 24, 2024

Service was amazing! Mateo was informative! The service dept worked with me. My suspension concern was taken care of and now my vehicle is safe! Thank you! More

by Hithere3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo/Jon/Thomas
Jan 24, 2024 -

Steve Rayman Chevrolet responded

We're glad to know that you had an amazing experience with Mateo and our service department at Steve Rayman Chevrolet. Ensuring your vehicle's suspension is in top shape for a safer ride is always our priority! Thank you for the feedback!

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