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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
495 Reviews

495 Reviews of Steve Rayman Chevrolet - Service Center

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March 10, 2024

Friendly and fast service and great prices , better than other mechanics and auto service shops in area More

by lholmes3258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Mar 11, 2024 -

Steve Rayman Chevrolet responded

We're glad to know you had a positive experience with our service at Steve Rayman Chevrolet! We strive for friendly, efficient service and competitive pricing. Thanks for choosing us over other mechanics in the area!

March 06, 2024

Customer service was lackluster from beginning to end. It was really challenging to make an appointment (online portal didn’t work and nobody ever answered the phones) . Made an appointment, but when I go More

by WASCHERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed- Rob something
Mar 07, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience. We strive for excellent customer service and it sounds like we fell short during your visit. I understand how frustrating this must have been for you and would appreciate the opportunity to discuss further so that we can address any outstanding issues and improve our services moving forward. Please feel free to reach out at a time that's convenient for you. Thank you, Thomas Campbell - Service Manager - 678-424-2084

March 04, 2024

I visited the service department about three weeks ago. When I originally called to set my appointment , I told them about the issue I was having with my door because I had to start my car with a dead fob. More

by aljoyner3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Mar 04, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your recent experience with our service department. It's clear we didn't meet your expectations, and for that, we apologize. We understand the inconvenience this has caused you and would like an opportunity to make things right. Please reach out so we can discuss a suitable solution for these issues at hand - especially regarding the lugs on your tires, which is indeed concerning. Thank you, Thomas Campbell - Service Manager - 678-424-2084

March 03, 2024

It was a great experience all around. The conscience and service were great and at my house More

by BRAXTONBLALOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Mar 04, 2024 -

Steve Rayman Chevrolet responded

This is what we love to hear! Thanks for all your support of Steve Rayman Chevrolet!

March 01, 2024

I scheduled an appointment, but my waiting time was still too long. The service tech was very professional and helpful! More

by MARIJOHN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Perry
Mar 01, 2024 -

Steve Rayman Chevrolet responded

We appreciate your feedback and patience during your visit to Steve Rayman Chevrolet. We're glad our service tech was able to assist you!

February 29, 2024

One of the most frustrating experiences I have ever had for service. Lack of communication and what seemed like little to no organization was simply horrible. More

by ROCHA.FAMILY202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Mar 01, 2024 -

Steve Rayman Chevrolet responded

We're really sorry to read about your recent experience with us. It's important that our customers feel heard and valued, so it's disappointing to learn we fell short in communication and organization during your visit. We'd appreciate the opportunity to discuss this further if you could reach out directly at your earliest convenience. Thank you, Thomas Campbell - Service Manager - 678-424-2084

February 28, 2024

The young guy was amazing. The service rep. The young guy with braids. He works fast. More

by Lonnetta Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young guy with braids
Feb 28, 2024 -

Steve Rayman Chevrolet responded

Thanks for sharing your appreciation for our team at Steve Rayman Chevrolet, Lonnetta! We hope to serve you again down the road.

February 26, 2024

Steve Rayman Chevrolet holds a special space in my heart. It stand off kinda rocky, but they went over and beyond to exceed my expectations. Mr. Thomas (the service director) especially. He turned my frown i More

by hmartin0883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Thomas
Feb 26, 2024 -

Steve Rayman Chevrolet responded

We're delighted to know that our team, especially Thomas, was able to turn your experience around at Steve Rayman Chevrolet! It's great hearing you feel safer in your car and trust us with its care. Thanks for the review and we look forward to serving you again!

February 26, 2024

It is a great dealership. Been coming here since I purchase my car from them. More

by amonteh6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Feb 26, 2024 -

Steve Rayman Chevrolet responded

Thank you for stopping by to leave Steve Rayman Chevrolet a wonderful review! It's a pleasure having you as a valued customer.

February 24, 2024

They’ve denied fixing my squealing brakes, twice. Still paying off my 2023 Trailblazer and there’s “just nothing we can do.” Embarrassing for me and them :( More

by sterling m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not listed
Feb 24, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to hear this concerning feedback about your experience with the brakes on your 2023 Trailblazer. We take pride in our customer service and it's clear we missed the mark during your visit. I understand how this could be frustrating, but please know that we're committed to making things right for you. If you'd like to discuss this or any other questions or concerns further, don't hesitate to reach out to me directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

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