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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
495 Reviews

495 Reviews of Steve Rayman Chevrolet - Service Center

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March 22, 2024

I wasn’t given complete access information about the program with my car. The service agent said to call back with any questions. I’ve called several times today, leaving a voicemail message. I even lef More

by LWHITE00964
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Fernandez, Brian Barrett
Mar 25, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to learn about your experience trying to get information and the lack of follow-up. We aim for clear communication and prompt responses, so it's disappointing that we've fallen short in this instance. I'd like to personally assist you with your questions - please reach out to me directly at a time convenient for you. Thank you, Thomas Campbell - Service Manager - 678-424-2084

March 21, 2024

Needs better chairs in waiting room the ones you have you can’t get up in them you are on flood More

by PJWALLACE2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regie is a great guy and knows what going on 10 stars 🌟 , Brian Barrett
Mar 22, 2024 -

Steve Rayman Chevrolet responded

Thank you for leaving Steve Rayman Chevrolet a five-star review! We appreciate your feedback on our waiting room chairs to help us improve. Take care!

March 20, 2024

just got the car bad battery, Had to wait long twice before it was fixed More

by rosskhaliya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert & The head manager David were helpful 5 stars, Brian Barrett, Deshamion Paden, Edgar Sarmiento
Mar 22, 2024 -

Steve Rayman Chevrolet responded

I'm sorry for the inconvenience. We aim to provide our customers with an efficient and easy service, so it's disappointing we missed the mark here. Our team appreciates the feedback and will use this to improve our work moving forward. If you'd like to discuss this further or have any other concerns to share, please give me a call at the number I've provided below and I will do my best to assist you. Thank you, Thomas Campbell - Service Manager 678-424-2084

March 16, 2024

The service was quick and easy to set up. My rep was knowledgeable and helpful. More

by mike.arceUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Had a unique name., Brian Barrett
Mar 18, 2024 -

Steve Rayman Chevrolet responded

Mike, we are so glad you had a five-star service experience at Steve Rayman Chevrolet! Thank you for sharing your kind regards for our team and we'll see you next time.

March 15, 2024

Brought my car in for oil change/Door lock electrical button replacement/ have my brakes checked as one of the calipers was malfunctioning. Service advisor told me it would be a couple of days for servic More

by JEANIP77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Mar 17, 2024 -

Steve Rayman Chevrolet responded

I'm really sorry to read about your recent experience with us. It's clear that we've fallen short in our communication and service delivery, which is not the standard we aim for. I understand how frustrating this must have been, especially considering the inconvenience of needing a rental car. We'd like to help improve this situation and address it appropriately - please reach out at your earliest convenience so that we may discuss further. Thank you, Thomas Campbell - Service Manager - 678-424-2084

March 15, 2024

Great service and a lot of available service techs to take care of your vehicle More

by stanleywalters123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashi
Mar 18, 2024 -

Steve Rayman Chevrolet responded

We appreciate your business and your review! Thanks from the Steve Rayman Chevrolet team.

March 14, 2024

I have a recall on my car and I've been waiting almost 2years for that part to come in. When to Steven Rayman they told me the part was here but that wasn't true More

by CHERYL.ONEAL001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoffrey Randall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donnell Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Royeton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha McCaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleah Hill, Deshamion Paden, Edgar Sarmiento, Jamin Barksdale, Lauren Briscoe, Marquise Hendricks
Mar 14, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to learn about your experience with the recall part for your car. This is certainly not the kind of service we aim to provide, and I apologize for any inconvenience this has caused you. We'd like an opportunity to rectify this situation - please reach out so we can discuss a resolution together. Thank you, Thomas Campbell - Service Manager - 678-424-2084

March 14, 2024

REGGIE WAS THE BEST, ALONG WITH ALL OF THE OTHER EMPLOYEES IN SERVICE. SO FRIENDLY, COURTEOUS AND CARING. More

by LYNN.HANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Mar 15, 2024 -

Steve Rayman Chevrolet responded

Lynn, we're so glad to know that Reggie and the rest of our service team at Steve Rayman Chevrolet provided you with top-notch care. Thanks for your kind words!

March 13, 2024

Unprofessional. From buying my new car to the first oil change. Horrible experience. Will not recommend this dealership. More

by msmmullins72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle finance was horrible
Mar 14, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience. We strive for professionalism and a seamless process from purchase to maintenance, so it's disappointing that we didn't meet those expectations in your case. Your feedback is important and I'd like the opportunity to discuss this further with you if you're willing - please reach out directly. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com

March 11, 2024

No good,customer service stinks,and I'm gonna let everyone know,and blast u guys on social media for your lack of customer service More

by ty513florence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
Mar 11, 2024 -

Steve Rayman Chevrolet responded

I'm really sorry to read about your experience. We strive for excellent customer service and it's clear we fell short in this instance. I'd appreciate the opportunity to discuss this further with you and see if we can make things right if you're willing. Please reach out at your earliest convenience. Thank you, Thomas Campbell - Service Manager - 678-424-2084

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