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Steve Rayman Chevrolet - Service Center

Smyrna, GA

3.4
493 Reviews

493 Reviews of Steve Rayman Chevrolet - Service Center

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June 06, 2024

I’m very pleased with the service. The price of oil changes keeps getting higher More

by FREDZACK32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Jun 07, 2024 -

Steve Rayman Chevrolet responded

Hi Fred, we are happy to hear you are overall satisfied with your service experience at Steve Rayman Chevrolet. Thank you for sharing your feedback on our pricing, and if you have any questions on this, please reach out!

June 05, 2024

I made an appointment to have my truck serviced (oil change) my vehicle was taken back at my appointment time and I was out of the service area within an hour. More

by HORACE_DAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique, Brian Barrett
Jun 05, 2024 -

Steve Rayman Chevrolet responded

Horace, we're glad to hear that your service appointment went smoothly and efficiently at Steve Rayman Chevrolet. Thanks for sharing!

June 04, 2024

Everything went just great I really do appreciate the customer service that I did receive said not only where your technicians was on task but your service Personnel was equally on test I had a great exp More

by BENNY56SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Jun 04, 2024 -

Steve Rayman Chevrolet responded

We're delighted to hear that you had a great experience with our team at Steve Rayman Chevrolet! Your kind words about our technicians and service personnel mean a lot. Looking forward to seeing you at your next service appointment, Benny!

June 03, 2024

Having a 15 word minimum entry for a review is counterproductive and detrimental to satisfaction score. Next time i will not respond. More

by phoenix.kasten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Jun 03, 2024 -

Steve Rayman Chevrolet responded

Thank you for your feedback. At Steve Rayman Chevrolet, we value all input and will consider this as we strive to improve our processes.

June 02, 2024

Steve Rayman took One month for a warranty repair. Since all of the loaners have been sold or were in use, they were not helpful at all in acquiring a temporary vehicle. They also do not provide trans More

by stuarthhunt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Jun 03, 2024 -

Steve Rayman Chevrolet responded

Thank you for sharing your experience. We apologize for the inconvenience caused by the delay in your warranty repair and the lack of assistance with a temporary vehicle or transportation credits. This feedback is valuable, and we will review our processes to improve service efficiency. If you'd like to discuss this further, please reach out at your convenience. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 29, 2024

Told me on the phone they could address my issues with my appointment. When I got there, they said it would be three or four days before they could look at it. More

by MORSECODE2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keisha McCaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Steve Rayman Chevrolet responded

I apologize for the inconvenience you experienced with your appointment. We strive to provide accurate information and timely service, so it's disappointing to hear about this miscommunication. Please reach out directly so we can address your concerns promptly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 28, 2024

Everything went smooth ! The workers helped me out ! Even if I had questions or concerns. More

by AARONBREWER3124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name but hopefully this goes to her, she’s polite and on standby
May 29, 2024 -

Steve Rayman Chevrolet responded

We are glad to hear that our team made your service visit smooth and easy. Thank you for trusting Steve Rayman Chevrolet with your automotive needs.

May 26, 2024

Recall service for my car had to call 3 times to get status update on More

by CHARBRELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Irvine
May 26, 2024 -

Steve Rayman Chevrolet responded

A 3-star experience is absolutely not what we expect for our customers. I would like to learn why you gave the low rating and see what I can do to improve your experience. Please contact me directly so we can discuss this. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 26, 2024

The customer service is terrible. I got my oil changed and oil was left on my car and it wasn’t cleaned More

by sessna_driv
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
May 27, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to hear about your experience with our service. Leaving oil on your car is not acceptable, and we apologize for any inconvenience this caused. We'd like the opportunity to make things right, so please reach out when you can. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 23, 2024

Wanted a simple oil change. 90 minutes (jiffy lube…10 mins max and costs less). Had a warranty item previously serviced at this dealership…said so on previous service paperwork More

by jhgenthner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
May 23, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience. We strive for efficient and thorough service, so it's disappointing to learn that we didn't meet those expectations during your visit. I understand how frustrating this can be and would like the opportunity to address these issues directly with you. Please reach out at a time that works best for you - Thank you, Thomas Campbell - Service Manager - 678-424-2084

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