Steve Moyer Subaru

My first Subaru I wanted a vehicle with AWD and enough weight for stability. When I test drove the Outback 3.6L I was sold. Other dealerships gave me the same runar I wanted a vehicle with AWD and enough weight for stability. When I test drove the Outback 3.6L I was sold. Other dealerships gave me the same runaround; one person sells, another takes you on a test drive, a third tells you their price. When you question the price you get on the same merry-go-round, except it ain't merry. At Steve Moyer I was met by Cassy Bruckart, who explained everything, took us on a test drive, and worked up the price. I dealt with one person who acted like she really wanted my business. Cassy gave us her cell number and was always available to answer questions. I've had my Outback for about a month. Cassy called me last week to make sure I was happy with my Subaru. Great customer service! No BS. More

Worst Body Shop I've Encountered The body department of Steve Moyer Subaru managed to get every detail of service wrong. I was referred to this shop by a colleague. The estimator, who The body department of Steve Moyer Subaru managed to get every detail of service wrong. I was referred to this shop by a colleague. The estimator, who I surprisingly just found out is the Body Shop Manager, took pictures of the body damage on my 2008 Mini Clubman. When I explained that the headlight and wiper reservoir were both damaged, he said he would make note of it and repair them. Scheduling a repair for the minor fender and hood damage was over two months out. The repair was to take three to four days. I dropped my car off on the scheduled day of Feb. 13. On The 16th, I received a call saying that they did not even look at my car yet, but would try to get me in real soon and I should have my car back the next Wednesday. I called that Wednesday and it still was not done. The next day, I get a call saying the car is ready to be picked up. Now fully aware of there incompetence, I ask if the headlight and washer reservoir were repaired. The body manager had no idea and had to go check. The reservoir was not repaired, but he said they would order it and put it in the next day, first thing. When asked about the headlight, the body shop manager gave a half-hearted answer yes which I did not believe. Friday, the car was still not ready, but he said it would be done and I can stop by Monday to pick it up. Monday, today, I get dropped off to pick up the car, which is washed and waxed in the lot. Body shop manager says that they did not get the reservoir in and I can maybe pick the car up tomorrow. He said he called me 15 minutes before I arrived, but when I checked my phone there is no message. He tells the receptionist to put me in one of their loaner cars, because he clearly does not know how to deal with his own failure. I tell them that I don't want one of their cars and to give me my car back and I would put the reservoir in myself. Miraculously, the body manager comes back with the part that he said did not come in and gives it to me. I pay and take my car. The body work they did was shoddy. The paint had many dimples in it. The ridge under the hood was rough and you can still feel the dents. The tolerances on the hood to bumper gaps were marginally acceptable at best, but that is being generous. They tried to buff out scratches in the headlight, but it is still all scratched up. The technician did not repair the headlight. They sort of propped it upwards. By the time I got home, it was pointed down again from hitting a bump. The bio on the webpage says the body manager has been employed here since 1973. Perhaps it's time for him to move on, because he certainly has no clue on what is going at the workplace he is supposedly managing. This place is an absolute embarrassment, with their lies and inability to say the words, "I apologize". They had my car for fifteen days and did not satisfy their commitments. Never again will I return to this mismanaged mess. More

Service refused warranty on Anti-lock brake Safety System . On November 11, 2016 I was denied ABS warranty service on my 2014 Imprezza. This warranty cost $1800.00 and is the best available from Subaru., The de On November 11, 2016 I was denied ABS warranty service on my 2014 Imprezza. This warranty cost $1800.00 and is the best available from Subaru., The dealership refused to repair the Anti-lock brake safety system but they did repair a light switch and an axle clamp under warranty. They attempted to charge me $475 for the ABS repair and I walked away disgusted. To be fair, the Subaru mechanic and the Service advisor David Lengel were quality professionals and excellent communicators but once Service Manager Corey Yerger got involved things quickly deteriorated into a fierce argument. This loud argument was within earshot of at least 15 customers. There is no privacy in this dealership. I stood my ground against his variety of changing excuses and I continued to remind him that I had asked him 4 times to see his excuses in writing but he refused. He said he documented my car in the service record 'notes'. I now know that his excuses were not true and I wish to challenge his claims with Subaru Customer Service but I need the Service record and notes to do that. I have contacted the dealership 4 times seeking my Service record and notes but so far that has not happened. Using the Subaru mechanics accurate diagnosis, I purchased the part and repaired the car myself and all safety systems and everything else is working fine. Thank you, Subaru mechanic. More

2nd Subaru in two years In 2014 I contacted Linda Verbeten at Moyer Subaru about ordering a 2015 Outback. She gave me a better price and a faster delivery time then any NJ d In 2014 I contacted Linda Verbeten at Moyer Subaru about ordering a 2015 Outback. She gave me a better price and a faster delivery time then any NJ dealer so I ordered the car and drove the 90 minutes to Leesport, Pa. I wasn't disappointed. The car and dealer was just as advertised - first rate. Last month my wife decided she wanted a 2017 Crosstrek Ltd. so we contacted Linda. She again gave us a super price so we ordered the car. I think it was the first 2017 Crosstrek that Moyer received because it came in so quickly. We drove down last Friday to pick up the car and met Hunter Kehs. He greeted us at the door with a big smile and spent the next several hours explaining all of the electronics and operation systems of the car. I should add that it was the shiniest new car I have ever purchased. There was no hard sell to purchase options or services. Everything goes so smoothly at Moyer that it is worth a 90 minute drive to purchase a car. Contact Linda - you won't be disappointed. Say hi to Hunter for us. More

Fantastic Experience My wife and I just purchased a 2016 Impreza from Chris Wesner. He went out in the rain to take some extra photos of the car for us before we drove up. My wife and I just purchased a 2016 Impreza from Chris Wesner. He went out in the rain to take some extra photos of the car for us before we drove up. Made sure every last question was answered and never once left us hanging around waiting as I feel is typical of other dealerships. The finance guy (John) was courteous, friendly, and worked quickly through the paperwork without leaving out any details of the purchasing process. He is very knowledgeable made sure every question was answered fully. This was hands down the best car buying experience I have ever had. The 3 hr drive from the DC area was well worth it. Other thoughts... The dealership is immaculate. The cleaning staff made rounds through the dealership to dust, sweep, and remove any trash (cups or papers left behind by customers). There are computer stations for customers to use while waiting for cars to be serviced. There's coffee, tea and snacks as well. I was also surprised by the immense selection of new vehicles on the lot. More