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Steve Hahn Auto Group

Yakima, WA

3.0
622 Reviews

1730 S 1st St

Yakima, WA

98901

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622 Reviews of Steve Hahn Auto Group

May 01, 2011

They attempted to vercharge for a vehicle by doing the payments dance. Had no idea about VW leasing or the offers did not have inventory to honor VW deals experience indicates either they are really in More

by dhlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh and boss and lady finance
May 04, 2011 -

Steve Hahn Auto Group responded

Hello, my name is Joel Grubbs. I am the internet manager here at Steve Hahns. Steve Hahn asked me personally to get in contact with you and apologize for the issues that you have had in our dealership. I wanted to let you know that Steve is aware of the issues and is handling them personally. On that note I wanted to extend my apologies to you for the problems you had in our dealership. Is there any questions that you have that I can personally answer for you to help make your buying experience the best that it can be?

May 04, 2011 -

dhlaw responded

Sorry but I subscribe to ...trust and verify....and proof is in the pudding. Your response sounds too canned. I am a reasonable person so if you will share with me EXACTLY what Steve is doing to fix the problems I would be willing to listen 1. no inevntory to support VW deals 2. No knowledge of VW deals 3. Staff that doesnt understand leases and loans 4. Charging $797 on a 23k car for payments....with no idea on the salesmans part on the loan term standing by

April 29, 2011

There was no pressure to buy and we were treated with respect the entire time. Both of the salesman we worked with were knowledgeable and listened to our needs. We walked in curious to what options we More

by sanchezfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler and Josh
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